The topic of this article may not meet Wikipedia's general notability guideline. (March 2021)
|Bill Wagner (President & CEO)|
|Revenue||US$1.262 billion (2019)|
Number of employees
|3,974 (December 31, 2019)|
LogMeIn, Inc. is a provider of software as a service (SaaS) and cloud-based remote work tools for collaboration, IT management and customer engagement, founded in 2003 and based in Boston, Massachusetts. The company's products give users and administrators access to remote computers.
On December 17, 2019, LogMeIn announced an agreement to be sold for $4.3 billion to Francisco Partners and Evergreen Coast Capital Corp., which is a private equity affiliate of Elliot Management Corp. The deal closed on August 31, 2020.
The company's products are focused on three business areas, including Unified Communications & Collaboration services, Identity & Access Management services, and Customer engagement & support services. The products include:
- GoTo UCC Products
- GoToConnect (formerly Jive Communications)
- Engagement & Support Products
- LogMeIn Rescue – remote support (help desk) web application used by large contact centers and help desks for diagnosing and troubleshooting computers, smartphones and tablets.
- Rescue Live Lens
- Rescue Live Guide
- Bold360 – a live chat and customer engagement service solution[buzzword] that is used by retail, financial services, manufacturing, software, and telecommunications organizations
- Identity & Access Products
- LastPass – password manager
- LogMeIn Pro – subscription-based remote access and administration software
- LogMeIn Central – web application focused on IT management for remotely managing PCs and servers running on Windows or Mac OS X operating systems
- LogMeIn Hamachi – network virtualization and VPN service
- LogMeIn Backup – remote backup software
- RemotelyAnywhere – remote access and administration software
LogMeIn was founded in 2003 in Budapest as 3am Labs, and changed its name in 2006.
LogMeIn Free was abruptly discontinued on January 21, 2014, only giving users a seven day grace period to migrate to LogMeIn Pro.
In 2011, the company began a move into cloud services for the Internet of Things by acquiring Pachube, which would later become the Xively service. In May 2014, it added to this initiative by acquiring Ionia Corp., which specializes in integrating connected objects.
In July 2015, LogMeIn launched a new product named "Rescue Lens" designed for providing video-assisted customer support using a camera on the client's iOS or Android device. This allows a customer support representative to join a live feed in order to remotely work on technical issues reported by the customer by seeing the physical product as if it was in front of them.
In July 2017, the company announced they acquired Israel-based software company Nanorep for a reported $45 million and then an additional $5 million in contingent cash for high-performing employees who would continue with LogMeIn for the next two years post the closure of the transaction. Nanorep makes customer service software that uses artificial intelligence and chatbots to make more intuitive and engaging customer service.
In February 2018, the company announced the acquisition of Jive Communications for $342 million.
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- "LOGMEIN, INC, Form S-1/A, Securities Registration Statement (S-1/A) regarding patent case, Filing Date Mar 7, 2008". secdatabase.com. Retrieved May 15, 2018.
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- "LogMeIn LogMeIn Acquires Bold Software | LogMeIn". Investor.logmein.com. 2012-01-09. Retrieved 2014-02-20.
- "LogMeIn Acquires Web Chat Company Bold Software For $16.5 M". TechCrunch. 2012-01-09. Retrieved 2014-02-20.
- Kepes, Ben. "LogMeIn Acquires Meldium--Start Of The Identity Consolidation?". Retrieved 13 May 2017.
- "Plans to Retire Meldium". Meldium by LogMeIn. Retrieved 2017-08-03.
- "LogMeIn Announces Merger with Citrix's GoTo Family of Products to Create Billion Dollar Industry Leader". GlobeNewswire. July 26, 2016
- Lunden, Ingrid. "LogMeIn acquires chatbot and AI startup Nanorep for up to $50M". TechCrunch. Retrieved 2017-11-20.
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- "Francisco Partners and Evergreen Coast Capital Complete Acquisition of LogMeIn" (Press release). NASDAQ. Globe Newswire. August 31, 2020.
- Business data for LogMeIn, Inc.: