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Rocket Mortgage

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For the financial management program, see Quicken.
Quicken Loans
Company typePrivate
IndustryMortgage Lending
Founded1985
Founder
HeadquartersThe Compuware Building, The Qube,
Detroit, Michigan
,
USA
Products
Number of employees
10,000 nationally[1]
Websitewww.quickenloans.com

Quicken Loans Inc., headquartered in Detroit, Michigan is, since 2012, the largest online retail mortgage lender (NMLS #3030) and the second largest overall retail lender in the United States.[2] The company consists of Quicken Loans, One Reverse Mortgage,[3] and Title Source, a mortgage settlement service provider.[4] Quicken Loans closed more than $70 billion in home loan volume in 2012, a 133 percent increase over the previous record of $30 billion set in 2011. The company also doubled its growth.[5]

The company employs 10,000 people, with more than 8,000 now working in the city of Detroit and has been listed for ten consecutive years as one of the top-30 companies on Fortune magazine's annual "100 Best Companies to Work For" list.[6][7]

History

Quicken Loans, originally Rock Financial Mortgage, was founded in 1985 by Dan Gilbert, Ron Berman, Lindsay Gross, and Gary Gilbert. In July 1987 the name was changed to Rock Financial Corp. Rock Financial became one of the largest independent mortgage companies in the country. As RFC grew so did the head count, hitting 50 employees in August 1991 as the "refi" boom began. In May 1998, Gilbert took Rock Financial public, launching an IPO underwritten by Bear Stearns and Prudential Securities.

In December 1999, Intuit Inc. (makers of QuickBooks, TurboTax, and Quicken) purchased Rock Financial for $532M. The company was renamed Quicken Loans. In June 2002, Gilbert led a small group of private investors in purchasing the Quicken Loans subsidiary back from Intuit for just $64M.[8]

On November 12, 2007, Quicken Loans founder Dan Gilbert announced a development agreement with the city to move the company headquarters to downtown Detroit, consolidating suburban offices.[9] The construction sites reserved for development by the agreement included the location of the former Statler on Grand Circus Park and the former Hudson's location.[9]

Quicken Loans moved its headquarters from the Michigan suburbs to the Compuware Building in the heart of Detroit’s business district in August 2010. The initial move brought 1,700 employees to the city.[10]

Since 2009, Quicken has leased office space in the Compuware building facing Campus Martius Park in Detroit. The company also houses its employees in Downtown Detroit’s First National Building, The Qube, Chrysler House, One Woodward Avenue, and 1001 Woodward – all owned by Quicken Loans’ parent company, Rock Ventures.[11]

In 2014, Quicken Loans has grown to be the 2nd largest mortgage lender in the USA, and remains the nation’s largest online mortgage lender.[12] The company employs 10,000 people, with more than 8,000 now working in the city of Detroit.[13]

Awards and accolades

  • Quicken Loans has ranked among the top-30 on FORTUNE magazine’s annual ’100 Best Companies to Work For’ list for 10 consecutive years.[14]
  • Quicken Loans has been recognized as one of Computerworld magazine’s ’100 Best Places to Work in IT’ the past nine years, ranking No. 1 in 2005, 2006, 2007, 2013 and 2014.[15][16]
  • The Quicken Loans Zing blog was rated as one of the top five corporate blogs by Sprout Social Insights in 2011.[17]
  • J.D. Power and Associates award for "Highest Nationwide in Mortgage Origination Customer Satisfaction" for the last four consecutive years: 2010, 2011, 2012, 2013.[18]
  • In 2014 Quicken Loans was awarded the J.D. Power and Associates award for client satisfaction in Loan Servicing.

Recent news

In the spring of 2008, Rock Holdings entered the reverse mortgage market with the acquisition of One Reverse Mortgage in Southern California.

The company saw a small drop in employment levels following the 2008 financial crisis.[19][20] Today the company has grown significantly with an overall headcount of 10,000.

In August 2007, the entire mortgage industry faced a crisis in obtaining new credit from banking institutions and hedge funds. In response to that, Quicken Loans stopped doing all:[21]

  • Second mortgages
  • Home equity lines of credit (HELOC)
  • Alt-A products
  • Deferred interest loans

In 2004, Quicken Loans Inc. became a defendant in a class action lawsuit. This was filed against the company on behalf of employees who worked as loan consultants for any Quicken office within the past three years. The claimants alleged that Quicken violated the Fair Labor Standards Act (FLSA) by failing to pay the plaintiffs overtime for working beyond a 40-hour work week. Quicken Loans denied these claims, and said it is not aware of any such violations of the FLSA. On March 17, 2011, a federal jury in downtown Detroit found in favor of Quicken Loans, ending the seven-year-old lawsuit. The decision means that Quicken Loans is not responsible for overtime payments to the plaintiffs.[22]

References

  1. ^ Gallagher, John (18 November 2012). "Quicken Loans' top echelon cares about rank and file". Detroit Free Press. {{cite news}}: Unknown parameter |deadurl= ignored (|url-status= suggested) (help)
  2. ^ "Biggest Mortgage Lenders in 2012". Yahoo! Finance (Press release). MortgageDaily.com. 2013-02-25. Archived from the original on 2013-03-24. Retrieved 2013-03-01. {{cite press release}}: Unknown parameter |deadurl= ignored (|url-status= suggested) (help)
  3. ^ "Quicken Loans Enters Reverse Mortgage Business". Reverse Mortgage Daily. 2008-01-23. Retrieved 2008-01-23.
  4. ^ "FORTUNE Magazine Names Quicken Loans to ``100 Best Companies to Work For List". Business Wire. 29 December 2003. Retrieved 28 November 2012.
  5. ^ Walsh, Tom (9 October 2012). "Tom Walsh: Quicken Loans on pace to hit $70B in lending". Detroit Free Press. Retrieved 28 November 2012.
  6. ^ "100 Best Companies to Work for". Fortune Magazine. 2009-01-20. Retrieved 2009-02-01.
  7. ^ Real Estate Rama
  8. ^ "The 400 richest Americans". Forbes Magazine. 2007-08-24. Retrieved 2007-08-24.
  9. ^ a b Howes, Daniel (November 12, 2007).Quicken moving to downtown Detroit.The Detroit News. Retrieved on November 12, 2007.
  10. ^ Randolph, Ned (2 November 2011). "Detroit native Dan Gilbert bets big on the city's rebound". Reuters. Retrieved 28 November 2012.
  11. ^ Wayland, Michael (11 October 2011). "Gilbert's glory: 1,500 Quicken Loans employees move to Detroit, help 'transform downtown'". mLive. Retrieved 28 November 2012.
  12. ^ Morris, Bill (18 October 2012). "Finally, a Downtown's Upswing". New York Times. Retrieved 28 November 2012.
  13. ^ January 2013 "Quicken Loans Celebrates 10th Consecutive Year on FORTUNE Magazine's List of the '100 Best Companies to Work For'". {{cite news}}: Check |url= value (help)
  14. ^ "100 Best Companies to Work for". Fortune Magazine. 2009-01-20. Retrieved 2009-02-01.
  15. ^ Real Estate Rama
  16. ^ http://www.computerworld.com/s/article/9248311/100_Best_Places_to_Work_in_IT_2014
  17. ^ http://sproutsocial.com/insights/2011/08/5-great-examples-of-company-blogs/
  18. ^ http://sites.jdpower.com/microsites/quicken-loans/
  19. ^ "Gilbert: Housing slump hits Quicken". The Detroit News. 2007-10-15. Retrieved 2007-10-15.
  20. ^ "Quicken lays off 250 in Mich., Ariz., Ohio". The Detroit News. 2008-06-20. Retrieved 2008-07-01.
  21. ^ "Gilbert: Mortgage squeeze could be blessing for Quicken". The Detroit Free Press. 2007-08-16. Archived from the original on 2007-09-27. Retrieved 2007-08-16.
  22. ^ Duggan, Daniel (March 17, 2011). "Dan Gilbert: Quicken's triumph in overtime trial 'a victory for right over wrong'". Crains Detroit Business.
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