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Zopim is a software development company based in Singapore. They develop and provide an online marketing, live support and web analytics product that is offered as a SaaS (Software-as-a-service) model. Their product enables companies to chat with visitors in real-time on their websites.[1]

Zopim
Original author(s)Royston Tay
Yang Bin Kwok
Wenxiang Wu
Qing-Ru Lim
Julian Low
Developer(s)Zopim Technologies Pte. Ltd.
Initial release2010; 14 years ago (2010)[2]
Operating systemCross-Platform
Available in
55 languages, 10 complete[3]
  • Afrikaans
  • Albanian
  • Arabic
  • Azerbaijani
  • Basque
  • Bulgarian
  • Catalan
  • Chinese (China)
  • Chinese (Taiwan)
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Estonian
  • Faroese
  • Finnish
  • French
  • Galician
  • Georgian
  • German
  • Greek
  • Hebrew
  • Hungarian
  • Icelandic
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Korean
  • Kurdish
  • Latvian
  • Lithuanian
  • Macedonian
  • Malay
  • Mongolian
  • Norwegian Bokmal
  • Persian
  • Polish
  • Portuguese
  • Portuguese (Brazil)
  • Romanian
  • Russian
  • Serbian
  • Sinhala
  • Slovak
  • Slovenian
  • Spanish
  • Swahili
  • Swedish
  • Thai
  • Turkish
  • Ukrainian
  • Urdu
  • Vietnamese
TypeLive support software, e-commerce, web analytics
LicenseProprietary (SaaS)
Websitezopim.com

History

Zopim was founded in 2008 by Royston Tay, Wenxiang Wu, Yang Bin Kwok and Qing Ru Lim.[4] The idea for Zopim live chat emerged while the founders were studying together at Stanford on the NUS Overseas College Program in 2008.[5]

In 2010, Zopim incorporated as a private company and launched its freemium pricing model. They also received seed funding and investment from Media Development Authority’s (MDA) i.JAM program, SPRING Singapore and NUS.[4][6]

In 2014, Zopim was acquired by Zendesk Inc.[7][8][9]

In February 2015, Zopim moved to a new office in Singapore that also functions as Zendesk’s Asia-Pacific Headquarters.[10][11]

In March 2015, Zendesk formed a partnership with Facebook’s new Businesses on Messenger product.[12] Zopim live chat was the technology powering Businesses on Messenger.[13][14]

In April 2015, Zopim introduced a Premium plan which offers support team leaders workforce management tools on top of the regular chat reports and metrics.[15]

Functionality

Zopim allows users to monitor and chat directly with their website visitors in real time.[1] A typical Zopim setup requires 2 elements: a web-based chat widget and web-based dashboard control panel. A website owner must embed the Zopim widget into their website's HTML code. Then they can chat with their visitors via the dashboard control panel.[16]

Awards

Listed in Asia’s Top 10 Apps at Accelerate 2010.[17]

References

  1. ^ a b Jon, Russell (5 July 2013). "Zopim unveils mobile-optimized live chat widget to improve customer support on tablets and smartphones". The Next Web. Retrieved 23 April 2015.
  2. ^ "Interview with Royston Tay (Zopim)". DoesWhat. Retrieved 20 April 2015.
  3. ^ "Translate". Zopim.com. Retrieved 20 April 2015.
  4. ^ a b Tan, Weizhen (12 April 2014). "US' Zendesk acquires home-grown start-up Zopim for S$37 million". Today. Retrieved 23 April 2015.
  5. ^ Teoh, Minghao (16 January 2013). "The Story of Zopim: Struggle and Sacrifice on the Way to Startup Success". Tech In Asia. Retrieved 30 March 2015.
  6. ^ Lee, Terence (10 April 2014). "Zendesk acquires Singapore startup Zopim for $30M, plans to raise $150M in IPO". Tech In Asia. Retrieved 26 April 2015.
  7. ^ McCarthy, Erin (10 April 2014). "Zendesk Files IPO for Up to $150 Million". Wall Street Journal. Retrieved 17 April 2015.
  8. ^ Weber, Harrison (10 April 2014). "Customer service giant Zendesk plans $150M IPO, acquires live chat startup Zopim". VentureBeat. Retrieved 22 April 2015.
  9. ^ Lunden, Ingrid (10 April 2014). "Zendesk Buys Live Chat Provider Zopim For Up To $29.8M As It Files For $150M IPO". TechCrunch. Retrieved 22 April 2015.
  10. ^ Tan, Weizhen (27 February 2015). "Zendesk opens Asia head office in Singapore". Today. Retrieved 25 April 2015.
  11. ^ Cheok, Jacquelyn (27 February 2015). "Zendesk opens Asia-Pac headquarters in Singapore". The Business Times. Retrieved 17 April 2015.
  12. ^ Frier, Sarah (26 March 2015). "Facebook Opens Up Messenger App to Developers and Businesses". Bloomberg. Retrieved 17 April 2015.
  13. ^ Cheok, Jacquelyn (27 March 2015). "Zopim to power FB's Businesses on Messenger". The Business Times. Retrieved 17 April 2015.
  14. ^ Albanesius, Chloe (26 March 2015). "Facebook Messenger to Integrate Apps, Businesses". PCMag. Retrieved 13 April 2015.
  15. ^ Kepes, Ben (16 April 2015). "Zendesk Leverages Its Zopim Acquisition, Introduces Live Chat". Forbes. Retrieved 26 April 2015.
  16. ^ Herrera, Adriana (1 May 2013). "One Entrepreneur's Favorite Start-Up Tools". New York Times. Retrieved 20 April 2015.
  17. ^ Toto, Serkan (26 September 2010). "From Accelerate 2010 In Singapore: List Of "Asia's Top 50 Apps"". TechCrunch. Retrieved 20 April 2015.
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