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Intelcom

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Intelcom Express is a Canadian courier company headquartered in Montreal, Quebec. The company is also known as Intelcom Courier Canada inc.

Intelcom Express
Company typePrivately help company
IndustryCourier
Founded1986 in Montreal, Quebec, Canada
FounderDaniel Hudon, LL.B
Headquarters,
Number of locations
9 offices across Canada (2017)
Areas served
Canada, United States
Key people
TBC
ProductsCourier express services
Express mail delivery
OwnerJean-Sébastien Joly
Number of employees
200
SubsidiariesLe Livreur Plus inc., Eco Plus inc.
Websitewww.intelcomexpress.com

History

Founded in 1986 by Daniel Hudon, LL.B, the company was created as a same-day delivery service for businesses. The company continued its organic growth by buying several courier companies in the Montreal area.

In 2000, with the exponential growth of e-commerce and the slow-down of traditional mailing, Canada Post buys 50% of Intelcom Express’ shares to grow its same-day delivery operations and offer a complete shipping solution.[1] Canada Post is accused of favoritism has Daniel Hudon, the president of the company, is a long-time supporter of the Liberal Party of Canada.[2] Critics question the fairness of the decision-making process at Canada Post. [3]

In 2002, a large shipping company partners with Intelcom Express to deliver to remote areas. This partnership helps Intelcom Express grow into new territories across Canada:

In 2007, Intelcom Express repurchases the shares from Canada Post to continue its growth.[4]

In 2012, Intelcom Express entered the pharmaceutical delivery business with the purchase of Le Livreur Plus inc. and Eco Plus inc. services for the province of Quebec. Intelcom Express now works with Jean Coutu, Pharmaprix, Brunet, Familiprix, Uniprix, and many other independent pharmacies in home-delivering prescription drugs to customers. This new market segment opens the door to new potential clients in the e-commerce business.

In 2014, Intelcom Express develops a business relationship with Outerwall for its coin-cashing machines. With specialized heavy trucks, Intelcom Express empties the machine and transport the coins to a safe warehouse. From 2014 to 2015, the network expanded from multiple cities in Canada to the states of Oklahoma and Alabama.

In 2015, Jean-Sébastien Joly becomes the new CEO of Intelcom Express[5][6] . With this change of partners, the company secures an investment from the Business Development Bank of Canada[7][8] and the Caisse de dépôt et placement du Québec.

In November 2017, Radio-Canada's consumer program, La Facture, broadcasted a segment on Intelcom Express unsafe delivery practices.[9]

In December 2017, Radio Canada International writes about Christmas gift thieves and features Intelcom Express delivery problems in condominums. [10]

Certifications

Intelcom Express has multiple certifications for delivering a variety of goods within Canada and the United States.

  • Protected B Security Certification[11] from the Canadian and International Industrial Security Directorate for handling and safeguarding protected or classified information
  • Certification for the transport of dangerous goods
  • USDOT Transportation Permit issued by the U.S. Department of Transportation, Federal Motor Carrier Safety Administration authorizing deliveries into the United States.
  • C-TPAT Certification application to the FAST program for quick customs clearance of trans-border shipments with the U.S.
  • General and Umbrella Liability Insurance
  • Commissioner for Oaths granted by Justice Quebec authorizing many couriers to serve as commissioners of oath
  • Firearm Carrier Licence[12]
  • Standard Carrier Alpha Code IEXA
  • SmartWay Transport Partnership from the Government of Canada. This partnership has been signed by "more than 3,000 North American companies have signed on to the SmartWay Transport Partnership, and are invested in reducing fuel costs, improving efficiency, and encouraging best practices in their freight supply chains."[13]

References

  1. ^ "Les sociétés d'État et autres sociétés dans lesquelles le Canada détient des intérêts 2001" (PDF). Treasury Board of Canada Secratariat. Retrieved January 2, 2018.
  2. ^ "Postes Canada est accusée de favoritisme". Le Devoir. Retrieved February 13, 2018.
  3. ^ "Canada Post backs courier with links to Liberals". The Globe and Mail. Retrieved February 13, 2018.
  4. ^ "Bâtissons l'avenir ensemble Rapport annuel 2007" (PDF). Canada Post. Retrieved January 2, 2018.
  5. ^ "Nouveau PDG chez Intelcom Express". Fondation Chefs d'entreprises. Retrieved January 5, 2018.
  6. ^ "De bonne source: Richard Blanchet, pdg, STIQ". Les Affaires. Retrieved January 5, 2018.
  7. ^ "BDC commits $900 million to invest in business transitions". Business Development Bank of Canada. Retrieved January 2, 2018.
  8. ^ "Intelcom Courrier Canada Inc". Business Development Bank of Canada. Retrieved January 16, 2018.
  9. ^ "Amazon a des problèmes de livraison". Radio-Canada. Retrieved February 13, 2018.
  10. ^ "Vols de cadeaux de Noël au moment de la livraison". Radio-Canada International. Retrieved February 13, 2018.
  11. ^ "Organization security clearances—what type do you need?". Government of Canada. Retrieved January 2, 2018.
  12. ^ "List of licensed carriers". Royal Canadian Mounted Police. Retrieved January 2, 2018.
  13. ^ "About SmartWay Transport Partnership". Natural Resources Canada. Retrieved January 2, 2018.