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Goverlan Systems Management

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Goverlan Reach Remote Support Software
Original author(s)Goverlan, Inc.
Developer(s)Goverlan, Inc.
Initial release1998 (1998)[1]
Stable release
v9.01 / December 21, 2018; 5 years ago (2018-12-21)
Written inC++
Operating systemMicrosoft Windows Mac OS X
TypeRemote administration, Remote desktop software, remote support, IT Asset Management
Websitegoverlan.com

Goverlan Reach Systems Management is a remote support software created and distributed by Goverlan, Inc.[2] Goverlan is an on-premises client management software designed for medium to large enterprises for remote control, active directory management, global configuration change management, and reporting within a Windows IT Infrastructure.[3]

History

Goverlan Reach, the primary product of Goverlan, Inc. was conceived and created in 1996 as a result of working at an investment bank in New York City with help-desks worldwide. The product was later commercialized and Goverlan Inc was incorporated in 1998.[1]

Features

The Goverlan Reach Remote Support Software is used for remote support, IT process automation, IT management, software installation, inventory, and remote control.[4] Other features include: displaying system information, mapping printers, and Wake-on-LAN settings.[5][6]

Remote Control

Goverlan Reach RC is a remote desktop support software option for IT specialists.[7] Goverlan allows for remote control and desktop sharing. With Goverlan, administrators can remote shadow multiple client sessions in a single pane and multiple administrators can participate in a single remote control session.[8] In addition, an administrator can capture screenshots or video recordings during a remote session.[9] Other features that Goverlan Remote Control supports: remote assistance with the ability to connect to computers over the internet, transfer files, or view multiple sessions in one screen and control bandwidth used during a remote session.[8] Goverlan supports Citrix XenApp and Microsoft Terminal Services shadowing.[10]

Behind-the-scenes Systems Management

The Goverlan Administration & Diagnostics tool integrates into an existing Active Directory (AD) organization unit (OU) structure for Windows Systems management.[5] Goverlan can perform remote administration on a single machine, group of machines, or entire domain.[6] Goverlan is compatible with VDI, RDP, and Citrix deployments.[9]

Global IT Process Automation

The Goverlan IT Process Automation module allows IT administrators to manage software updates, generate reports, add or remove registry keys, and other actions that can be applied to a single computer or a network.[5] Scope Actions allow IT administrators to execute configuration management tasks on client machines, query machines, collect information about user logged-in machines, hardware, software, or processes, and remote monitor workstations in real time, as opposed to retrieving information from a database.[3][8] IT administrators may also use Goverlan for patch management to push patches to servers or workstations.[6]

WMIX

WMIX is Goverlan free WMI Explorer which generates WMI queries using the WQL wizard and exports custom queries to other Windows.[9] The WMIX tool makes use of pre-existing Windows Management Instrumentation scripts within an interface. A technician can generate a VBScript by defining parameters and clicking the generate script button.[5][6]

Technologies

Security

Goverlan Systems Management Software provides the following security features:

  • AES 256 bit Encryption (Windows Vista and later) or RSA 128 bit Encryption (Windows XP and earlier).
  • Microsoft Security Support Provider Interface technology (SSPI) securely authenticates the identity of the person initiating a connection. SSPI is also used to impersonate the identity of this person on the client machine. Using the identity and privileges of the person who initiated the remote control session, the remote control session is either authorized or rejected.
  • Central or machine level auditing of executed remote control sessions.[8]
  • Agents communicate through a single, encrypted TCP port.[9]

Limitations

Goverlan's desktop software can only be installed on Windows based computers (Windows XP and Above). Goverlan client agents can only be installed on Windows based computers (Windows 2000 and above)[3] Goverlan requires the installation of client agents.[8] However, client agents can be installed via a network rather than independently.[9]

See also

References

  1. ^ a b "Goverlan Reach: Prospecting the Enterprise IT and MSP Markets". Insights Success.
  2. ^ http://www.crunchbase.com/organization/pj-technologies Crunch Base
  3. ^ a b c Butler, Rick (1 October 2003). "Administration from afar". Microsoft Certified Professional Mag. Retrieved 14 November 2014.
  4. ^ "Goverlan Remote Administration". BIMmuse. 9 September 2013. Retrieved 13 November 2014.
  5. ^ a b c d e Rux, Eric (20 February 2014). "Product Review: Goverlan Remote Control". Windows IT Pro. Retrieved 13 November 2014.
  6. ^ a b c d "Best Remote Administration Software". Tony Tech Geek. 16 March 2010. Retrieved 13 November 2014.
  7. ^ Brooks, Chad (14 October 2013). "Remote Desktop: Connecting to your PC from anywhere". Business News Daily. Retrieved 14 November 2014.
  8. ^ a b c d e "Goverlan Remote Administration Suite v7 as a Companion to System Center Configuration Manager" (PDF). ConcentratedTech. July 2013. Retrieved 13 November 2014.
  9. ^ a b c d e f Hassell, Jonathan (May 2014). "Using Goverlan RAS to centralize Windows desktop control". TechTarget. Retrieved 13 November 2014.
  10. ^ O'Donnell, Anthony (3 August 2009). "PJ Technologies Releases Goverlan Remote Administration Suite v7". Insurance & Technology. Retrieved 14 November 2014.
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