Liveops
 | |
| Company type | Private |
|---|---|
| Founders | Steve Doumar Doug Feirstein Wendell Brown Bill Trenchard |
| Headquarters | |
Area served | Worldwide |
Key people | Greg Hanover, CEO |
Number of employees | 150 full time plus 20,000 work-at-home agents |
| Website | www |
Liveops is a cloud call center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2002 by Wendell Brown and Bill Trenchard,[1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.[2][3]
In 2015, the company moved its headquarters to Scottsdale, AZ. Liveops provides U.S.-based agent services for insurance, health and human services, and retail customers.
Liveops is a pioneer of the gig economy and the work-at-home virtual workforce industry,[4] and it has been featured at an INSEAD Case Study at Harvard Business Review.[5] Recently, Liveops has inspired academic research in Operations Management which studies its innovative business model.[6] As of 2016, Liveops employs the world's largest work-at-home call agent workforce with more than 20,000 agents, and its cloud platform had processed more than one billion minutes of customer service interactions.[7][8]
History
In 2003, Florida-based Liveops merged with California-based CallCast, renaming CallCast as Liveops, and moving its headquarters to Redwood City, CA in 2004.[9]
In 2006, Liveops named former eBay COO Maynard Webb as its CEO.[9]
In 2011, Liveops named former Sybase president Marty Beard as its new CEO.[10]
In 2014, BlackBerry poached Marty Beard as their new COO[11] and Liveops named former ShoreTel VP Vasili Triant as its new CEO.[12]
In July 2015, Liveops relocated their headquarters from Redwood City, California to Cedar Park, Texas.[13]
In October 2015, Liveops opens new Agent Services headquarters in Scottsdale, AZ.[14]
In December 2015, Liveops announced that Marlin Equity Partners would acquire the Liveops Cloud Platform business.[15]
In December 2016, Keith Leimbach was named CEO.[16]
In September 2017, Liveops named former COO, Greg Hanover, CEO.[17]
Funding
Liveops is a venture backed startup that has received over $50 million in venture capital funding.
CallCast (which merged with Liveops) raised a $1 million Series A funding round in January 2002 with funding from Scott Banister, Wendell Brown, Reid Hoffman, Josh Kopelman, and Bill Trenchard.
Liveops raised a $22 million Series B round on April 1, 2004 led by Menlo Ventures and CMEA Capital.
On February 13, 2007 the company raised a $28 million Series C round from Menlo Ventures, CMEA Capital, Benchmark, and Michael Dearing.
On January 27, 2014 Liveops secured $30 million in debt financing from Comerica Bank.[18]
References
- ^ "LiveOps Company History". LiveOps.com. January 1, 2014. Archived from the original on March 4, 2016. Retrieved May 15, 2015.
- ^ Botsman, Rachel (December 1, 2014). "Nine start-ups to rock your world". Australian Financial Review. Retrieved April 22, 2015.
- ^ http://www.investing.businessweek.wallst.com/research/stocks/private/snapshot.asp?privcapId=20551412
- ^ "Archived copy". Archived from the original on 2016-03-04. Retrieved 2015-05-16.
{{cite web}}: CS1 maint: archived copy as title (link) - ^ Stouras, Konstantinos I.; Girotra, Karan; Netessine, Serguei (October 1, 2014). "LiveOps: The Contact Centre Reinvented". INSEAD Business School Case 6097.
- ^ Stouras, Konstantinos I.; Netessine, Serguei; Girotra, Karan (November 10, 2015), First Ranked First to Serve: Strategic Agents in a Service Contest, Available at SSRN, SSRN 2696868
- ^ https://finance.yahoo.com/news/liveops-present-exhibit-international-cloud-160000198.html
- ^ "Archived copy". Archived from the original on 2017-06-06. Retrieved 2016-02-11.
{{cite web}}: CS1 maint: archived copy as title (link) - ^ a b Barry, David (April 1, 2010). "The $100 Million Revenue Club: LiveOps Checks Off IPO Boxes". Wall Street Journal. Retrieved April 22, 2015.
- ^ Kim, Elizabeth (June 21, 2011). "LiveOps names Marty Beard president, CEO". Silicon Valley Business Journal. Retrieved April 22, 2015.
- ^ Martinez, Juan (July 21, 2014). "BlackBerry poaches former LiveOps CEO Marty Beard". TechRadar. Retrieved April 22, 2015.
- ^ "Archived copy". Archived from the original on 2015-09-12. Retrieved 2015-04-23.
{{cite web}}: CS1 maint: archived copy as title (link) - ^ http://www.businesswire.com/news/home/20150730006401/en/LiveOps-Announces-Cedar-Park-Texas-Corporate-Headquarters
- ^ http://www.liveops.com/connect/pressroom/liveops-opens-new-agent-services-headquarters
- ^ http://www.liveops.com/connect/pressroom/marlin-equity-partners-to-acquire-liveops-cloud-platform-business
- ^ http://www.liveops.com/connect/pressroom/liveops-appoints-new-ceo-to-lead-contact-center-bpo-business
- ^ "MarketWired". marketwired.com. September 7, 2017.
- ^ https://www.crunchbase.com/organization/liveops
External links
- Official website
- Liveops: The Contact Centre Reinvented Konstantinos I. Stouras, Karan Girotra and Serguei Netessine, INSEAD Business School Case 6097, October 2014.
