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Total Wine & More

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This is an old revision of this page, as edited by Adavidb (talk | contribs) at 16:19, 22 July 2020 (→Business operations: simplified; the guides are easily found on its website; quarterly buying guide and newsletter are not sourced; loyalty programs are location specific). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

Retail Services & Systems, Inc.
Company typePrivate
IndustryRetail
Founded1991; 33 years ago (1991) (as Liquor World)
Claymont, Delaware, U.S.
FoundersDavid Trone
Robert Trone
HeadquartersNorth Bethesda, Maryland, U.S.
Number of locations
208 stores (2020)
ProductsWine, spirits, beer, cigars, gifts, accessories
Number of employees
7,000+ (estimated)
Websitetotalwine.com

Total Wine & More is a large, family-owned, privately held American alcohol retailer founded and led by brothers David Trone and Robert Trone.[1] Total Wine & More was named Retailer of the Year by Market Watch in 2006, Beverage Dynamics in 2008, and Wine Enthusiast Magazine in 2004 and 2014.[2] The company is headquartered in North Bethesda, Maryland.[3]

History

A Total Wine & More outlet in Springfield, Virginia

In 1985, Trone and family members opened stores in the Pittsburgh area known as Beer and Pop Warehouse and later Beer World, though legal experiences in Pennsylvania led them to leave the state.[4]

In 1991 brothers David and Robert Trone founded Liquor World as a small, independent store in Claymont, Delaware, which was followed with a second store in Milltown, Delaware. Liquor World grew steadily through the 1990s, expanding down the east coast. The Trones acquired D.C.-area chain Total Beverage in 1998, adopting and modifying that company's moniker for their business.[5][6] Total Wine entered Florida in 2005,[5] and then California[citation needed] and Arizona in 2007.[7]

In August 2016, the company agreed to stop selling alcohol in Connecticut below the state minimum prices, and paid a $37,500 fine.[8] The same year, Total Wine was served with several-day license suspensions by the Massachusetts Alcoholic Beverages Control Commission for selling liquor below its costs – a loss leader pricing strategy not allowed in some states. Total Wine sued the state's regulators to overturn the suspensions, and won based on the final cost of the liquor being less than that shown on the initial invoices.[9][10][11]

The company has only one store in the state of New York. In 2017, the New York State Liquor Authority rejected the company's application for a 21,000-square-foot store near White Plains, New York, and in September 2019, a New York Supreme Court justice blocked the company's plan for a megastore in Hartsdale, in Westchester County, deeming it "inappropriate for the region";[12] the company is appealing that decision.[13] Also in 2019, 31-year-old Michelle Trone, who is David Trone's daughter, applied to open a 30,000 square foot store in Queens, New York, saying it would be an independent store, though using the trade name "Total Wine & More".[14]

In mid-March 2020, the company announced a $2-per-hour pay raise for its store employees amid the coronavirus pandemic in "recognition of the hard work [they] were doing"; in April, the company ended the pay increase because of "trends in the business and external environment".[15]

As of June 2020, Total Wine had 208 stores in 24 states.[16] It conducts online sales in 14 states that allow online alcohol sales.[citation needed]

Business operations

An outlet in Orlando, Florida

Owned and operated by Retail Services and Systems,[17][18] Total Wine & More offers a large selection of products and advertises them as competitive in price. Each Total Wine store carries approximately 8,000 different wines from around the world, 3,000 types of spirits (where permitted by law), and 2,500 beers. Stores also carries accessories, gifts, and cigars.

As of 2018, the company had about 7,000 employees, including 500 employees at their corporate headquarters in Bethesda, Maryland, and 800 wine specialists.[16]

Total Wine provides its customers with publications including its separate guides to wine, beer, and spirts, and offers location-specific loyalty programs.

The company's 2014 revenue was estimated to be more than $1.5 billion.[19] Co-owner David Trone said that year that the company planned to be at $2 billion in revenues in 2015, and to be at over $3 billion in 2019.[20]

In June 2020, Total Wine launched its 210th US outlet.[21]

Corporate philanthropy

Over the past two decades, according to the company, Total Wine & More has supported local, regional, and national charities with more than $100 million in in-kind and monetary donations. The company said that in 2018 that it had donated over $9,000,000 to 13,000+ organizations in 23 states.[22] Total Wine received the 2014 Market Watch Award for Community Service from Market Watch, a US alcohol beverage industry publication.[23] Wine Spectator editor Marvin Shanken said, "The level of time, energy and financial resources that David and Robert Trone have devoted to community service is truly remarkable."[24]

Customer education

Total Wine & More offers a variety of opportunities for their customers to learn more about the wines, beer and spirits that are sold in their stores. Each store hosts weekly tastings, special events and classes where customers can learn from experts, winemakers, brew masters and industry professionals (as allowed by different state laws).[25] Total Wine pioneered the live virtual tasting, where well-known winemakers host a tasting from their vinyard, which is streamed live in Total Wine's classrooms.[26]

Education Centers are also made available for use in every local community. Total Wine & More offers free meeting space for local businesses, clubs, and organizations. Located in over 60 Total Wine stores, each Center is a private room equipped for meeting hosting, and the stores also provide a complimentary 30-minute wine tasting for all attendees (as allowed by different state laws).[27]

Adam Strum, chairman of Wine Enthusiast, said of Total Wine: "They're very focused on educating the consumer...they really invest a lot of time in their employees, their training. That's one of the reasons they have been so fabulously successful."[28]

References

  1. ^ "Our Leadership". Total Wine & More. Retrieved November 2, 2017.
  2. ^ Morris, Asia (June 4, 2015). "Family-Owned Retail Giant Total Wine & More Opens First Long Beach Location". Long Beach Post. Retrieved November 2, 2017.
  3. ^ Metcalf, Andrew (September 16, 2015). "Total Wine & More Dedicates New Bethesda Headquarters". Bethesda Magazine. Retrieved November 2, 2017.
  4. ^ Peck, Louis (February 22, 2016). "David Trone's Path to Business Success Included Three Arrests Involving Disputes with State Authorities". Bethesda Magazine. Retrieved April 16, 2018.
  5. ^ a b "The brothers behind Washington's booze". Washington Business Journal. December 5, 2014. Archived from the original on June 1, 2017. Retrieved March 27, 2018.{{cite web}}: CS1 maint: bot: original URL status unknown (link)
  6. ^ Wheaton, Kathleen (November 2015). "The Givers". Bethesda Magazine.
  7. ^ Nishiwaki, Chris (July 1, 2012). "Total Wine & More: Where are the Locals?". Patch. Redmond, Washington. Retrieved May 4, 2020.
  8. ^ Carolan, Kate (September 1, 2016). "Total Wine & More agrees to pay fine, stop selling alcohol below state minimum". fox61.com. Retrieved May 3, 2020.{{cite web}}: CS1 maint: url-status (link)
  9. ^ Adams, Dan (May 20, 2017). "For Total Wine, it's total war against alcohol regulations". Boston Globe. Retrieved November 2, 2017.
  10. ^ "Daily News Update: From Boston Globe" (PDF). NABCA. National Alcohol Beverage Control Association. May 23, 2017. Retrieved November 2, 2017.
  11. ^ Adams, Dan (July 26, 2017). "Total Wine wins challenge on discount pricing". Boston Globe. Retrieved November 3, 2017.
  12. ^ Wilson, Chris (September 26, 2019). "Total Wine loses appeal to open 'mega-store' in New York State". Decanter. Retrieved May 4, 2020.
  13. ^ "Total Wine & More Claims Out-Of-State Discrimination In New York". Market Watch. February 3, 2020. Retrieved May 4, 2020.{{cite web}}: CS1 maint: url-status (link)
  14. ^ Bagcal, Jenna (November 7, 2019). "More than two dozen Queens lawmakers rescind support for planned College Point mega liquor store". QNS.com. Retrieved May 4, 2020.{{cite web}}: CS1 maint: url-status (link)
  15. ^ Baker, Katie J.M. (April 28, 2020). "This US Lawmaker's Billion-Dollar Company Gave Employees A Coronavirus Pay Raise — And Then Took It Away". BuzzFeed News. Retrieved May 4, 2020.{{cite web}}: CS1 maint: url-status (link)
  16. ^ a b "Our Company". Total Wine & More. Retrieved June 24, 2020.
  17. ^ "Terms & Conditions". Total Wine & More. Retrieved December 25, 2017.
  18. ^ "Company Profile". D&B Hoovers. Dun & Bradstreet. Retrieved December 25, 2017.
  19. ^ Vomhof Jr., John (March 5, 2014). "2 big-box liquor-store chains may make stir in Washington". Minneapolis / St. Paul Business Journal. Retrieved January 29, 2015.
  20. ^ "Interview, Part 1: Total Wine Aims For $3B In Sales Within Five Years". Shanken News Daily. M. Shanken Communications, Inc. April 22, 2014. Retrieved November 2, 2017.
  21. ^ Germer, Sophia (June 26, 2020). "Total Wine & More holds a ribbon cutting ceremony for their new store in Metairie". nola.com. Retrieved June 29, 2020.{{cite web}}: CS1 maint: url-status (link)
  22. ^ "Corporate Philanthropy". Total Wine & More. Retrieved May 3, 2020.{{cite web}}: CS1 maint: url-status (link)
  23. ^ Frager, Ray (September 30, 2014). "Total Wine wins community service award". Maryland Daily Record. Retrieved November 2, 2017.
  24. ^ "Total Wine & More Receives Prestigious 2014 Market Watch Award for Community Service" (Press release). Potomac, MD: Total Wine & More. PR Newswire. September 29, 2014. Retrieved November 2, 2017.
  25. ^ "Social Responsibility". Total Wine & More. Retrieved January 29, 2015.
  26. ^ "Interview, Part 2: Total Wine & More's David Trone". Shanken News Daily. M. Shanken Communications, Inc. April 23, 2014. Retrieved November 2, 2017.
  27. ^ "Book Our Room". Total Wine & More. Retrieved January 29, 2015.
  28. ^ Cooper, Rebecca (December 5, 2014). "The Brothers Behind Washington's Booze". Washington Business Journal. Archived from the original on January 10, 2015.
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