Firstsource
A major contributor to this article appears to have a close connection with its subject. (September 2016) |
Company type | Public[1] BSE: 532809 NSE: FSL |
---|---|
Industry | Business process management |
Founded | 2001 |
Headquarters | Mumbai, Maharashtra, India |
Key people | Sanjiv Goenka (Executive Chairman) Vipul Khanna[2] (CEO & MD) |
Services | Business process outsourcing, knowledge process outsourcing |
Revenue | ₹38,263 million (equivalent to ₹48 billion or US$600 million in 2023)[3]: 97 |
₹3,777.77 million (equivalent to ₹4.7 billion or US$59 million in 2023)[3]: 97 | |
Number of employees | 20001[4] |
Parent | RP-Sanjiv Goenka Group |
Website | firstsource |
Firstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group.[5] Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors. Its clients include financial services, telecommunications and healthcare companies. Firstsource has operations in India, US, UK, and the Philippines.
History
Firstsource started its operations in 2001 as ICICI InfoTech Upstream Ltd, a business process outsourcing organisation wholly owned by ICICI Bank, India’s largest private financial services organisation. Its name was changed to Firstsource Solutions Limited in 2006 and in 2007 became a public company listed on the Indian Stock Exchange.[citation needed]
Public offer
Firstsource made a public offer in February 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India on February 22, 2007. Major shareholders in Firstsource include CESC Ventures Limited (53.96%), ICICI Bank Limited (4.85%), Rakesh Jhunjhunwala (3.25%), Steinberg India Emerging Opportunities Fund Limited (1.44%), HDFC Small Cap Fund (5.33%), Mutual Funds (5.65%), foreign institutional investors (9.01%) and the remaining 16.51% is held by the public.[5]
Structure
The RP-Sanjiv Goenka Group owns a 53.96% share of Firstsource through a subsidiary.[5] As of March 2015, Firstsource had 12 subsidiaries.[6] Firstsource expanded with the acquisition of ISGN in 2016, which was rebranded as Sourcepoint in 2019.[7]
Products
Firstsource products include:
- First Customer Intelligence (FCI)[citation needed]
- First Chat[8]
- First Smartomation[9]
- First Resolve[10]
- First WF Suite[11]
See also
References
- ^ "Firstsource Solutions Ltd. Summary". Business Standard. 9 September 2016. Retrieved 9 September 2016.
- ^ "Change In Key Managerial Personnel (KMP) Of The Company". TheHinduBusinessLine.com. 17 July 2019.
- ^ a b Annual Report 2018-19 (PDF) (Report). Firstsource.com.
- ^ "Firstsource Investor Relations". Firstsource.com.
- ^ a b c "Firstsource Investor Relations - Share Information". Firstsource.com.
- ^ "Firstsource Solutions Ltd. Company History". Business Standard. 9 September 2016. Retrieved 9 September 2016.
- ^ "ISGN Rebrands as Sourcepoint". NationalMortgageProfessional.com.
- ^ "Firstsource launches the first chat - Engage Customer". Engagecustomer.com. Retrieved 9 September 2016.
- ^ "Firstsource announces the launch of First Smartomation" (PDF). Rp-sg.in. Retrieved 9 September 2016.
- ^ "First Resolve from First Source Solutions Limited, Navi Mumbai, Maharashtra, India, ID: 7423169562". Indiamart.com. Archived from the original on 15 September 2016. Retrieved 9 September 2016.
- ^ Sam Heggie-Collins (9 July 2014). "Firstsource launches First WF SuiteTM - Contact Centre NEWS™". Contactcentrenews.co.uk. Archived from the original on 14 September 2016. Retrieved 9 September 2016.
External links
- Business process outsourcing companies of India
- Companies listed on the National Stock Exchange of India
- Companies listed on the Bombay Stock Exchange
- Companies based in Mumbai
- Business services companies established in 2001
- Call centre companies
- Outsourcing companies
- Business process outsourcing companies of the Philippines
- Business process outsourcing companies of the United States
- Companies of Northern Ireland
- Outsourcing in India