BT Consumer

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BT Consumer
Division
Industry Telecommunications
Predecessor BT Retail
Headquarters BT Centre,
London, United Kingdom
Area served
United Kingdom
Key people
John Petter (CEO)[1]
Products Fixedline telephony
Mobile telephony
Broadband internet
Digital television
Owner BT Group
Website www.bt.com

BT Consumer is the main retail division of United Kingdom telecommunications company BT Group and was established alongside BT Business following a two-way split from former division, BT Retail.[2][3] The division is responsible for selling consumer services including fixed-line, mobile, broadband and TV. It is the largest consumer fixed-line and broadband ISP in the UK.[4][5]

Products[edit]

BT Consumer is responsible for selling the following products to consumers. It buys many of these services from BT's other divisions: BT Wholesale, BT Global Services and Openreach.

BT Broadband[edit]

Main article: BT Broadband

BT Broadband is a standard broadband service provided by BT with speeds of up to 17mb and is available in three 12-month contract packages: Broadband + Weekend Calls, Broadband Plus and Unlimited Broadband + Weekend Calls.[6]

BT Infinity[edit]

Main article: BT Infinity

BT Infinity is a fibre-optic broadband service provided by BT that was launched in January 2010. Most homes will get FTTC service and have up to 40Mbit/s broadband, those with FTTP will get 100Mbit/s and a 20GB monthly usage allowance, with an unlimited package also offered. BT have since rolled out Infinity 2 offering up to 79Mbit/s download and 19 Mbit/s upload with an unlimited package. Infinity customers are allowed to upgrade to Infinity 2, but must restart their 18 Month contract.[7] As of 2 February 2016, BT Infinity is available in three 12-month contract packages with speeds of up to 38mb: BT Infinity 1 + Weekend Calls, BT Infinity 1 Plus and Unlimited BT Infinity 1 + Weekend Calls. BT also offers an Unlimited BT Infinity 2 + Evening & Weekend Calls 12-month contract package with speeds of up to 76mb. BT states their Infinity fibre broadband packages are up to five times faster than the UK's average standard broadband speed.[8]

BT Mobile[edit]

Main article: BT Mobile

BT Mobile is a mobile virtual network operator (MVNO) in the United Kingdom provided by BT Consumer; a division of BT Group that was launched in March 2015.[9] It uses the EE network[10] via an MVNO agreement signed in March 2014[11] as well as using the spectrum BT won in the 2013's 4G auction.[12][13] EE is now owned by BT Group following a successful acquisition that was officially completed on 29 January 2016.[14][15] BT Mobile operates alongside BT Business Mobile which is provided by the BT Business division. BT Mobile currently offers SIM-only plans and anyone living in a BT Broadband home are eligible for a £5 monthly discount on all BT Mobile plans - each account holder can have up to five discounted plans but there's no limit to the number of people in a house that can take up the offer.[16][17]

BT TV[edit]

Main article: BT TV

BT Sport[edit]

Main article: BT Sport

BT Wi-Fi[edit]

Main article: BT Wi-fi

References[edit]

  1. ^ "BT Consumer". BT Group PLC. Retrieved 2 February 2016. 
  2. ^ "BT Retail splits into two businesses". BT Today (BT Group PLC). Retrieved 28 January 2016. 
  3. ^ Williams, Christopher (30 July 2013). "BT splits BT Retail division to focus on BSkyB battle". The Telegraph. Retrieved 28 January 2016. 
  4. ^ "Facts & Figures". Ofcom. Retrieved 2 February 2016. 
  5. ^ "Group businesses". BT Group PLC. Retrieved 2 February 2016. 
  6. ^ "Broadband Packages". BT. Retrieved 2 February 2016. 
  7. ^ "BT reveals faster broadband pricing". theregister.co.uk. 
  8. ^ "Broadband Packages". BT. Retrieved 2 February 2016. 
  9. ^ "BT launches UK’s best value 4G mobile data deal as a reward for its BT broadband customers". BT Group PLC. 25 March 2015. Retrieved 3 February 2016. 
  10. ^ "BT returns to mobile phone market". BBC News. 25 March 2015. Retrieved 3 February 2016. 
  11. ^ "BT and EE confirm UK MVNO agreement". BT Group PLC. 25 March 2014. Retrieved 3 February 2016. 
  12. ^ "BT returns to mobile phone market". BBC News. 25 March 2015. Retrieved 3 February 2016. 
  13. ^ "Ofcom announces winners of the 4G mobile auction.". Ofcom. 20 February 2013. Retrieved 3 February 2016. 
  14. ^ "BT Group PLC Completion of the acquisition of EE Limited". 4-traders. 29 January 2016. Retrieved 3 February 2016. 
  15. ^ "EE is now part of BT". EE Limited. Retrieved 3 February 2016. 
  16. ^ "Am I eligible for the BT Broadband discount?". BT. Retrieved 3 February 2016. 
  17. ^ "How many BT Mobile plans can I order?". BT. Retrieved 3 February 2016. 

External links[edit]