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Customer service representative

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A customer service advisor, or CSA, (also customer service associate or customer service representative (CSR)) is a generic job title in the service industry.

Customer service advisors interact with customers to provide answers to inquiries involving a company's product or services. Qualifications for advisors include good communication, problem-solving, and computer skills.[1]

CSAs held about 2.2 million jobs in 2006 with the majority of them in the insurance and banking industries.[citation needed]

Although earnings may vary, the median hourly average for CSAs in May 2012 was $14.64, in the US.[2]

See also

References

  1. ^ "What is a Customer Service Advisor?". customerservicemanager.com. Retrieved 22 August 2015.
  2. ^ US Dept. of Labor website
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