Philip B. Crosby

Phil Crosby
Born	Philip Bayard Crosby (1926-06-18)June 18, 1926 Wheeling, West Virginia
Died	August 18, 2001(2001-08-18) (aged 75) Asheville, North Carolina
Cause of death	Respiratory failure
Resting place	Palm Cemetery, Winter Park, Florida
Education	1950
Alma mater	Ohio College of Podiatric Medicine
Occupation	Quality consultant
Years active	1952 – 1999
Employer(s)	The Martin Company, ITT Corporation, Philip Crosby Associates
Organization(s)	American Society for Quality Control, Toastmasters International
Known for	Philosophies of Quality management, Zero Defects, Quality Management Maturity Grid
Notable work	Quality Is Free (1979)
Spouse	Peggy
Children	Phylis, Philip, Jr.

Philip Bayard "Phil" Crosby, (June 18, 1926 – August 18, 2001) was a businessman and author who contributed to management theory and quality management practices.

Crosby initiated the Zero Defects program at the Martin Company. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.

Early life and career

Crosby was born in Wheeling, West Virginia, in 1926. He served in the Navy during World War II and again during the Korean War. In between, he earned a degree from the Ohio College of Podiatric Medicine.

His first job in the field of quality was that of test technician in the quality department at Crosley Corporation in Richmond, Indiana beginning in 1952. He left for a better-paying position as reliability engineer at Bendix Corporation in Mishawaka, Indiana in 1955, working on the RIM-8 Talos missile. He left after less than two years to become senior quality engineer at The Martin Company's new Orlando, Florida organization to develop the Pershing missile. There he developed the Zero Defects concept. He eventually rose to become department head before leaving for ITT Corporation in 1965 to become director of quality.

Philip Crosby Associates

In 1979, Crosby started the management consulting company Philip Crosby Associates, Inc. This consulting group provided educational courses in quality management both at their headquarters in Winter Park, Florida, and at eight foreign locations. Also in 1979, Crosby published his first business book, Quality Is Free. This book would become popular at the time because of the crisis in North American quality. During the late 1970s and into the 1980s, North American manufacturers were losing market share to Japanese products largely due to the superior quality of the Japanese goods.

Crosby's response to the quality crisis was the principle of "doing it right the first time" (DIRFT). He also included four major principles:

1. The definition of quality is conformance to requirements (requirements meaning both the product and the customer's requirements)
2. The system of quality is prevention
3. The performance standard is zero defects (relative to requirements)
4. The measurement of quality is the price of nonconformance

His belief was that an organization that establishes good quality management principles will see savings returns that more than pay for the cost of the quality system: "quality is free". It is less expensive to do it right the first time than to pay for rework and repairs.

Works

• Crosby, Philip (1967). Cutting the cost of quality. Boston, Industrial Education Institute. OCLC 616899. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help)

• Crosby, Philip (1969). The strategy of situation management. Boston, Industrial Education Institute. OCLC 13761. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1979). Quality is Free. New York: McGraw-Hill. ISBN 0-07-014512-1. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1981). The Art of Getting Your Own Sweet Way. McGraw-Hill. ISBN 0-07-014527-X. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1984). Quality Without Tears. New York: McGraw-Hill. ISBN 0-07-014511-3. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1986). Running things. New York: McGraw-Hill. ISBN 0-07-014513-X. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1988). The Eternally Successful Organization. New York: McGraw-Hill. ISBN 0-07-014533-4. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1989). Let's talk quality. New York: McGraw-Hill. ISBN 0-07-014565-2. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1990). Leading, the art of becoming an executive. New York: McGraw-Hill. ISBN 0-07-014567-9. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1994). Completeness: Quality for the 21st Century. Plume. ISBN 0-452-27024-3. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1995). Philip Crosby's Reflections on Quality. McGraw-Hill. ISBN 0-07-014525-3. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1996). Quality is still free: Making Quality Certain in Uncertain Times. McGraw-Hill. ISBN 0-07-014532-6. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1997). The Absolutes of Leadership (Warren Bennis Executive Briefing). Jossey-Bass. ISBN 0-7879-0942-4. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)

• Crosby, Philip (1999). Quality and Me: Lessons from an Evolving Life. Jossey-Bass. ISBN 0-7879-4702-4. {{cite book}}: Cite has empty unknown parameter: |coauthors= (help); Unknown parameter |authormask= ignored (|author-mask= suggested) (help)