Talk:Customer experience

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Ref 3[edit]

I noticed that reference 3 https://en.wikipedia.org/wiki/Customer_experience#cite_note-3 gives a 404 page.

Suggest switching it to link to the actual report pdf http://www.strativity.com/wp-content/uploads/2013/07/2009-Global-CEM-Benchmark-Study.pdf — Preceding unsigned comment added by Flxjx (talkcontribs) 20:31, 10 March 2014 (UTC)

This is a disaster, you talk about customer experience then put an IT definition in that excludes the customer. — Preceding unsigned comment added by 78.145.209.49 (talk) 11:01, 22 September 2015 (UTC)