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Clean Language Interviewing (CLI) sometimes shortened to Clean Interviewing (CI) aims to maximise the reliability that information collected during an interview derives from the interviewee. CI seeks to address some of the “threats to validity and reliability”[1] that can occur during an interview and to increase the “trustworthiness” of the data collected.[2] It does this by employing a technique that minimises the unintended introduction of interviewer content, assumption, leading question structure, presupposition, framing, priming, tacit metaphor and nonverbal aspects such as paralanguage and gesture that may compromise the authenticity of the data collected.[3]

At the same time Clean Interviewing seeks to minimise common interviewee biases, such as the consistency effect, acquiescence bias and the friendliness effect which may mean an interviewee (unconsciously) looks for cues from the interviewer about how to answer.[4]

Furthermore, a systematic application of a ‘cleanness rating’ protocol provides a quantitive measure of adherence to interview guidelines and by extension the trustworthiness of the data collected.

CI can be considered a phenomenologically-based interview method, similar in intent to neuro- and micro-phenomenology,[5] psycho-phenomenology,[6] phenomenography,[7] and Interpersonal Process Recall.[8] Clean Interviewing can be seen as a method of operationalising the phenomenological aim of bracketing(epoche).[3] CI is also an integral part of a new qualitative research methodology, Modelling Shared Reality which suggests that by paying careful attention to the language they use, qualitative researchers can reduce undesired influence and unintended bias during all stages of research—design, data gathering, analysis and reporting.[9]

History

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Clean Interviewing derived from a therapeutic process, Clean Language, devised by David Grove[10] which has since found application in education, business, organisational change, health and academic research.[11]

Grove devised the principles of Clean Language in the 1980s and continued to develop a specific question set until his death in 2008. Although Owen first suggested applying Clean Language to phenomenological research in 1996,[12] it was not until 2010 that the first systematic research into the veracity of the method was conducted and published in the British Journal of Management.[13]

Features

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The features of Clean Interviewing include: the specificity of the technique; minimising unintended influence; data collection from the perspective of the interviewee; its applicability to in-depth interviews; elicitation of naturally occurring autogenic metaphor; investigating tacit knowledge; evaluation research; modelling mental models; and the verifiability of the adherence to the method.[13] [14] [15] [16] [17]

CI seeks to address the research that demonstrates responses can materially be affected by: question construction;[18] [19] framing;[20] changing a single word;[21] [22] introduced metaphors;[23] [24] presupposition;[25] and the nonverbal behaviour of the interviewer such as paralanguage[26] and gesture.[27] Furthermore, in these studies, not only did the subjects show little or no indication that they were aware of being subtly and systematically influenced, they reported their answers with a high degree of confidence.[28]

The amount of training required to become a proficient interviewer is commonly underestimated[29] [30] and because of the rigour of the CI technique, training and practice are required to become a proficient clean interviewer.[17][31]

Cleanness Rating

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Roulston maintains “researchers must demonstrate the quality of their work in ways that are commensurate with their assumptions about their use of interviews”[32] yet systematic methods for assessing the reliability and validity of the data collected during an interview are noticeably absent from published research.[33]

A “Cleanness Rating” can be used to measure the proportion of ‘clean’ to ‘leading’ interviewer interventions and hence the authenticity or trustworthiness of the data collected (i.e. how much is sourced in the interviewee’s lexicon). An independent examination of interview transcripts allocates one of four categories (Classically clean; Contextually clean; Mildly leading; Strongly leading) to every question or statement made by the interviewer. The tabulated results are used to arrive at a summary assessment for each interview. Interviewers experienced in CI can consistently achieve over 90% of ‘clean’ interventions whereas as many as two-thirds of the questions asked by an untrained interviewer can be considered ‘leading’.[14] [17]

Critique

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The assumption that interviewers can minimise their influence on the collection of data has been questioned for several decades[34] and the social constructivist school claims all knowledge is co-constructed.[35] Practitioners of CI do not claim it does not influence nor that it is “non-directive”.[36] They acknowledge that the interviewer’s role is to set the overall frames and direct the general flow of the interview[1] and they emphasise that all questions, including clean questions, set frames, contain presuppositions and invite the interviewee to attend to certain aspects of his or her experience. Clean questions aim to stay within the lexicon and inherent logic verbalised by the interviewee and leave the interviewee maximally free to answer from within their frames of reference. In other words, "accounts are co-constructed through the process of selecting and asking questions. At the same time, Clean Language [Interviewing] aims to minimise the co-construction of the content."[3]

As yet there has been no comprehensive test of the premise that interviews with a high cleanness rating result in higher quality data. Rather, an interview with a low cleaness rating may raise questions about compliance with research protocols and doubts about the authorship of the data collected.

Other forms of interviewing would be more appropriate where the researcher intentionally aims for the ‘co-construction of meaning’ or to challenge and change the understandings of participants, as in ‘transformative interviews’.[32]

Some critics have maintained that the metaphor ‘clean’ is pejorative to other methods. Grove settled on the metaphor after discovering how others (unwittingly) ‘contaminate’ another person’s perceptions with introduced content and presupposition – including Carl Rogers the originator of “non-directive therapy”.[37]

Applications

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There has been growing use of Clean Interviewing. While it is ideally suited to research (especially eliciting naturally occurring metaphors), it has also be used by police interviewers, Critical Incident investigators and in commercial projects such as requirements gathering, market research and organisational change. Examples of published research include:

  • Tacit and explicit knowledge acquisition among student teachers in Czech Republic.[38][17]
  • Comparison of the evidence of coach competency from three perspectives.[15]
  • Elicitation of 30 European business leaders’ metaphors and mental models of leadership and its development.[39]
  • Subjectivity of coachees' experience and outcomes.[16]
  • Metaphors of work-life balance.[13]
  • A Dutch case study into the role of knowledge in greening flood protection.[40]
  • Iranian students’ metaphors for their teachers.[41]
  • A mid-term review of the Dutch Living with Water project.[9]
  • Professional Development Planning at a UK university.[42]
  • Legacy of war experiences of members of the Ulster Defence Regiment.[43]

In addition Clean Interviewing has been used in a range of PhD research topics:

  • Ways in which pervasive media can contribute to a multimodal holistic user experience of the ambulant landscape.[44]
  • Factors that influence employment choices amongst older employees in Denmark.[45]
  • An exploration of leadership and its development through the inner worlds of leaders using metaphor.[46]
  • A model of spiritual leadership and self-development in a Spiritual Order in Malaysia.[47]
  • How older workers in the fire and rescue service deal with work-life balance issues as they approach and transition through retirement.[48]
  • Whether senior partners in legal services firms possess the core characteristics of identity to work in alignment within the firm.[49]

Notes

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  1. ^ a b Seidman, 2006
  2. ^ Lincoln & Guba, 1985
  3. ^ a b c Tosey, 2015
  4. ^ Podsakoff et al., 2003
  5. ^ Petitmengin, 2017
  6. ^ Mathison & Tosey, 2010
  7. ^ Reid & Solomonides, 2007
  8. ^ Larson et al., 2008
  9. ^ a b van Helsdingen & Lawley, 2012
  10. ^ Grove & Panzer, 1989
  11. ^ Lawley & Tompkins, 2000
  12. ^ Owen, 1996
  13. ^ a b c Tosey, Lawley & Meese, 2014
  14. ^ a b Lawley, 2017
  15. ^ a b Lawley & Linder-Pelz, 2016
  16. ^ a b Linder-Pelz & Lawley, 2015
  17. ^ a b c d Nehyba & Svojanovsky, 2017
  18. ^ Loftus & Palmer, 1974
  19. ^ Harris, 1973
  20. ^ Tversky & Kahneman, 1981
  21. ^ Loftus & Zanni, 1975
  22. ^ Heritage et al., 2007
  23. ^ Thibodeau & Boroditsky, 2011
  24. ^ Thibideau & Boroditsky, 2013
  25. ^ Loftus, 1975
  26. ^ Duncan et al.,1969
  27. ^ Gurney et al., 2013
  28. ^ Loftus & Hoffman, 1989
  29. ^ Cho, 2014
  30. ^ Kvale & Brinkmann, 2014
  31. ^ Tosey et al., 2014
  32. ^ a b Roulston, 2010
  33. ^ Mann, 2010
  34. ^ Mishler, 1986
  35. ^ Silverman, 2006
  36. ^ Porter, 1943
  37. ^ Tompkins & Lawley, 1996
  38. ^ Cáscová, 2015
  39. ^ Cairns-Lee, 2015
  40. ^ Janssen et al., 2014
  41. ^ Akbari, 2013
  42. ^ Nixon & Walker, 2009
  43. ^ Snoddon, 2005
  44. ^ Calderwood, 2017
  45. ^ Hanley, 2017
  46. ^ Cairns-Lee, 2017
  47. ^ Munsoor, 2017
  48. ^ Pickerden, 2013
  49. ^ Vanson, 2011

References

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Akbari, M. (2013). Metaphors about EFL Teachers' Roles: A Case of Iranian Non-English-Major Students, International Journal of English Language & Translation Studies, 1(2):73-82. ISSN: 2308-5460

Cairns-Lee, H. (2015). Images of Leadership Development From the Inside Out. Advances in Developing Human Resources, 17(3):321-336. https://doi.org/10.1177/1523422315587897

Cairns-Lee, H. (2017) An Exploration of Leadership And Its Development Through The Inner Worlds of Leaders Using Metaphor. Submitted for the Degree of Doctor of Philosophy Surrey Business School, University of Surrey.

Calderwood, J. (2017) Pervasive Media and Eudaimonia: Transdiciplinary Research by Practice. PhD thesis submitted Sep 2017, Leicester: De Montfort University.

Cásková, K. (2015). Sharing tacit knowledge of students with their training teacher. Pragmatism and Education 2015. https://muni.cz/research/publications/1301031

Cho, Y. (2014). Critiquing Research Interviews from a CA Perspective: Treating Interview as Social Practice. ARECLS 11:35-54.

Duncan, S., Rosenberg, M., & Finkelstein, J. (1969). The Paralanguage of Experimenter Bias. Sociometry, 32(2):207-219. https://dx.doi.org/10.2307/2786264

Grove, D.J. & Panzer, B.I. (1989) Resolving Traumatic Memories: Metaphors and Symbols in Psychotherapy. Irvington, New York ISBN 0829024077

Gurney, D., Pine, K., & Wiseman, R. (2013). The gestural misinformation effect: skewing eyewitness testimony through gesture. American Journal of Psychology, 126(3), 301-14.

Hanley, K G (2017) To work or not to work? That is the dilemma for older workers in Denmark, age 60+. PhD thesis submitted Oct 2017. University of Brighton.

Harris, R. J. (1973). Answering questions containing marked and unmarked adjectives and adverbs. Journal of Experimental Psychology, 97:399-401 https://dx.doi.org/10.1037/h0034165

Heritage, J., Robinson, J. D., Elliott, M. N., Beckett, M., & Wilkes, M. (2007). Reducing Patients’ Unmet Concerns in Primary Care: the Difference One Word Can Make. Journal of General Internal Medicine, 22(10):1429–1433. http://ncbi.nlm.nih.gov/pmc/articles/PMC2305862/

Janssen SKH, Mol APJ, van Tatenhove JPM & Otter HS (2014). The role of knowledge in greening flood protection. Lessons from the Dutch case study future Afsluitdijk, Ocean & Coastal Management, Vol 95, pp. 219–232. https://sciencedirect.com/science/journal/09645691/95

Kvale, S., & Brinkmann, S. (2014). InterViews: Learning the craft of qualitative research interviewing (3rd ed.). Los Angeles: Sage Publications. ISBN 978-1452275727

Larsen, D. Flesaker, K. & Rachel Stege, R.(2008). Qualitative Interviewing Using Interpersonal Process Recall: Investigating Internal Experiences during Professional-Client Conversations, International Journal of Qualitative Methods, 7(1) https://doi.org/10.1177/160940690800700102

Lawley, J (2017). Clean Language Interviewing: Making qualitative research interviews verifiable. Chapter 3 in V. Švec, et al., Becoming a Teacher: The dance between tacit and explicit knowledge. Brno: Masaryk University, pp.115-122. https://researchgate.net/publication/318598187

Lawley, J. & Linder-Pelz, S. (2016). Evidence of competency: exploring coach, coachee and expert evaluations of coaching, Coaching: An International Journal of Theory, Research and Practice. https://doi.org/10.1080/17521882.2016.1186706

Lawley, J., & Tompkins, P. (2000). Metaphors in Mind: Transformation through symbolic modelling. London: The Developing Company Press. ISBN 9780953875108

Lincoln, Y.S. & Guba, E.G. (1985). Naturalistic Inquiry. Newbury Park, CA: Sage Publications.

Linder-Pelz, S. & Lawley, J. (2015). Using Clean Language to explore the subjectivity of coachees' experience and outcomes. International Coaching Psychology Review, 10(2):161-174. ISSN: 1750-2764

Loftus, E.F. (1975). Leading questions and the eyewitness report. Cognitive Psychology, 7(4): 560-572.

Loftus, E. F., & Hoffman, H. G. (1989). Misinformation and memory: The creation of new memories. Journal of Experimental Psychology: General, 118(1), 100-104. https://dx.doi.org/10.1037/0096-3445.118.1.100

Loftus, E. F., & Palmer, J. C. (1974). Reconstruction of automobile destruction: An example of the interaction between language and memory. Journal of verbal learning and verbal behavior, 13(5): 585-589.

Loftus, E. F. & Zanni, G. (1975). Eyewitness testimony: The influence of the wording of a question. Bulletin of the Psychonomic Society, 5, 86-88.

Mann, (2011). A Critical Review of Qualitative Interviews in Applied Linguistics. Applied Linguistics 32(1):6–24 https://dx.doi.org/10.1093/applin/amq043

Mathison, J. & Tosey, P. (2010). Exploring Inner Landscapes: NLP and Psycho-phenomenology as innovations in researching first-person experience. Qualitative Research in Organizations and Management, 5(1):63-82. https://dx.doi.org/10.1108/17465641011042035

Mishler, E. G. (1986) Research Interviewing – Context and Narrative, Cambridge MA: Harvard University Press. ISBN 9780674764613

Munsoor, M.S. (2017) Knowing Thyself: A model of spiritual leadership and self-development: The case study of a Spiritual Order in Malaysia. Dept of Aqida and Islamic Thought, Academy of Islamic Studies, University of Malaysia.

Nehyba, J., & Svojanovský, P. (2017). Clean language as a data collection tool. Chapter 5 in Becoming a teacher: The dance between tacit and explicit knowledge, Švec, V. et al., pp. 130-147. https://researchgate.net/publication/318724048

Nixon, S. & Walker, C. (2009). Personal Development Planning - Inspiring Capability, chapter 11 in Enhancing Student Centred Learning in Business and Management, Hospitality, Leisure, Sport and Tourism, Buswell, J. & Becket, N. (eds), HLST, Oxford Brookes University, Threshold Press.

Owen, R. I. (1996) Clean language: A linguistic-experiential phenomenology. Life in the glory of its radiating manifestations, 25th anniversary publication, Book I, Analecta Husserliana, A.-T. Tymieniecka (Ed.) Vol. 48. pp. 271-297. Dordrecht: Kluwer Academic.

Petitmengin C. (2017) Enaction as a lived experience: Towards a radical neurophenomenology. Constructivist Foundations 12(2):139–147. https://constructivist.info/12/2/139

Pickerden, A M (2013) How do older workers in the fire & Rescue service deal with work life balance issues as they plan for, approach and transition through retirement? Thesis submitted for the degree of Doctor of Philosophy at the University of Leicester.

Podsakoff, P.M., MacKenzie, S. B., Lee , J. Y., & Podsakoff, N. P. (2003). Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, 88(5):879-903.

Porter, E.H. (1943) The Development and Evaluation of a Measure of Counseling Interview Procedures. Educational and Psychological Measurement, 3(1):105-125 https://doi.org/10.1177/001316444300300111

Reid, A & Solomonides, I (2007) Design students’ experience of engagement and creativity Art, Design & Communication, Higher Education 6(1):27-39. https://doi.org/10.1386/adch.6.1.27_1

Roulston, K. (2010). Considering quality in qualitative interviewing, Qualitative Research, 10(2): 199-228. https://doi.org/10.1177/1468794109356739

Seidman, I (2006) Interviewing as qualitative research: A guide for researchers in education and the social sciences. New York, NY: Teachers College Press.

Silverman, D. (2006) Interpreting Qualitative Data: Methods for Analysing Talk, Text, and Interaction (3rd Edition). London: Sage. ISBN 9781446295434

Snoddon, M (2005). Legacy of War: Experiences of members of the Ulster Defence Regiment, Conflict Trauma Resource Centre, Belfast.

Thibodeau, P.H. & Boroditsky, L. (2011). Metaphors We Think With: The Role of Metaphor in Reasoning. PloS ONE 6(2):e16782. https://doi.org/10.1371/journal.pone.0016782

Thibodeau P.H. & Boroditsky L. (2013). Natural Language Metaphors Covertly Influence Reasoning. PLoS ONE 8(1):e52961. https://doi.org/10.1371/journal.pone.0052961

Tompkins, P & Lawley, J (1996) Interview: And, what kind of a man is David Grove? Rapport, Issue 33, August. https://cleanlanguage.co.uk/articles/articles/37/

Tosey, P. (2015). And what kind of question is that? Thinking about the function of questions in qualitative interviewing. Chapter 14 in Handbook of Research Methods on Human Resource Development, Saunders, M. N.K. & Tosey, P. (eds), Cheltenham: Edward Elgar. pp. 200–216. ISBN 9781785367946

Tosey, P., Lawley, J. & Meese, R. (2014). Eliciting Metaphor through Clean Language: An Innovation in Qualitative Research. British Journal of Management, 25:629–646. https://doi.org/10.1111/1467-8551.12042

Tversky, A., & Kahneman, D. (1981). Framing of Decisions. Science, 211(4481): 453-458. https://jstor.org/stable/1685855

van Helsdingen, A. & Lawley, J. (2012). Modelling Shared Reality: avoiding unintended influence in qualitative research, Kwalon: Journal of the Netherlands Association for Qualitative Research. Vol 3, October. https://academia.edu/attachments/30371322/download_file translated from the original Dutch version https://tijdschriftkwalon.nl/inhoud/tijdschrift_artikel/KW-17-3-43/

Vanson, S. (2011). Aligning identity in legal services firms: Do senior partners in legal services firms possess the core characteristics of identity to work in alignment within the firm? Thesis submitted in partial fulfilment for award of the degree of Doctor of Business Administration, University of Portsmouth.

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