User talk:Vijayreddy1258
Customer Service Training[edit]
Customer Service Training: Customer Service Training helps staff develop their customer service skills for both internal and external customers. Providing a high level of care and professionalism to make people feel good about doing business with us is a fundamental part of customer service. Customer service training can help you identify who your customer is and develop the customer service skills required to maintain high customer service standards.
More Customer Service Training tips:
Handling Difficult Calls We have all had our share of difficult phone calls at work, especially the calls from people who are angry or distressed and are holding us responsible for their feelings. Often it doesn't matter whether we are ‘to blame' or not, the call is still difficult
Managing High Risk Moments of Truth Your relationship with your customer is at its highest risk, and highest potential return, during an emotional ‘moment of truth'. It could be a reaction to something intrinsic to your business relationship e.g. the phone they bought from you has been stolen or the holiday they want to book with you is a honeymoon, or it could be something completely unrelated, e.g. they have a new job.
Break the Customer Service Rules What happens if you buy a kettle that turns out not to be what you wanted and the shop assistant tells you it would be ‘illegal' for the shop to take it back. Well, the shop in question should really look at how to break the customer service rules.
See also[edit]
- Customer experience management
- Customer relationship management
- Customer service advisor
- Customer service representative
- Customer survey
- Institute of Customer Service (UK)
- Privacy policy - GBPs
- Sales
- Service system
References[edit]
ar:خدمة العملاء de:Kundendienst es:Servicio de atención al cliente fr:Service client ko:고객 서비스 ja:アフターサービス simple:Customer service sv:Kundtjänst zh:顾客服务
Copyright problems with Customer service training[edit]
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However, for textual content, you may simply consider rewriting the content in your own words. Thank you. Bonadea (talk) 13:56, 23 February 2009 (UTC)