Draft:Smart Communications (software company)

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  • Comment: This draft has some obvious issues, for example, it is categorised as a US software company, but the lede reads "headquartered in Elstee, England, UK". Most references also refer to sources that are very obviously not proper secondary sources. Johannes (Talk) (Contribs) (Articles) 07:34, 26 August 2023 (UTC)

Smart Communications is a customer communications management company that is headquartered in Elstree, England, UK.[1][2] It provides services through cloud technology to manage documents and communications across customer communications, such as email, SMS, web, and print.[3] It has historically specialized in software for the financial, insurance, healthcare, utilities, and government sectors.[4]

Products[edit]

Smart Communications' software products operate in the cloud, featuring scalable architecture, template-based design, multi-channel capabilities, and compliance management.[3] Smart Communications provides three core software products that are part of their Conversation Cloud platform.[5] SmartComm is the primary customer communications management solution.[5] SmartIQ is an enterprise forms solution that includes workflow and automation capabilities.[5] SmartDX is a solution designed for capital markets, with support for trade and relationship documentation.[5]

History[edit]

Smart Communications originated as a division of Thunderhead, before being acquired by Accel-KKR in 2016. It currently operates independently, under the leadership of its original management team.[citation needed] Smart Communications now has offices in the United States, Germany, Switzerland, Austria, Australia, Singapore, and New Zealand.[5]

Reception[edit]

Aragon Research recognized Smart Communications as one of the key providers in the Workflow and Content Automation (WCA) market. Aspire, a global analyst and market research firm, identified Smart Communications as a leading provider of Customer Communications Management software.[5] IDC MarketScape included Smart Communications in their 2022 Vendor Assessment for Worldwide Cloud Customer Communications Management Applications for their cloud strategy, partner network, and personalized services.[6] Smart Communications was also on the WealthTech100 list for 2023, which features companies that provide tech solutions for financial sector digital transformation.[7]

References[edit]

  1. ^ "Smart Communications - Products, Competitors, Financials, Employees, Headquarters Locations". www.cbinsights.com. Retrieved 2023-05-25.
  2. ^ "SMART COMMUNICATIONS LIMITED overview - Find and update company information - GOV.UK". find-and-update.company-information.service.gov.uk. Retrieved 2023-07-19.
  3. ^ a b "Drabik Digest". drabikdigest.com. Retrieved 2023-08-25.
  4. ^ "Smart Communications Partnerships · Partnerbase". www.partnerbase.com. Retrieved 2023-07-19.
  5. ^ a b c d e f "Aspire Leaderboard". www.aspireleaderboard.com. Retrieved 2023-05-25.
  6. ^ "Smart Communications Positioned as a Leader in the IDC MarketScape for Cloud Customer Communications Management". Document Strategy. June 9, 2022.
  7. ^ "Smart Communications Named in 2023 WealthTech100 List of Innovative Tech Companies Transforming the Financial Service Industry". MarketWatch. Retrieved 2023-05-25.

Category:Software industry Category:Software companies