Elastix
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| Company / developer | Palosanto Solutions |
|---|---|
| OS family | GNU/Linux |
| Working state | Current |
| Source model | Free and open source software |
| Latest stable release | 2.2 (Stable) / November 1, 2011 |
| Kernel type | Monolithic (Linux) |
| License | GNU General Public License |
| Official website | www.elastix.org |
Elastix is an open source Unified Communications Server software that brings together IP PBX, email, IM, faxing and collaboration functionality. It has a Web interface and includes capabilities such as a Call Center software with predictive dialing.
The Elastix functionality is based on open source projects including Asterisk, HylaFAX, Openfire and Postfix. Those packages offer the PBX, fax, instant messaging and email functions, respectively.
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[edit] Support for telephony hardware
Elastix has a good support for telephony hardware[1]. It includes drivers for the major manufacturers like Dinstar，OpenVox, Digium, Sangoma, Rhino Equipment, Xorcom, and Yeastar. The most of these drivers are supported through the zaptel project or modified versions of it. Other drivers are supported by the mIDSN project and other projects.
Elastix also support other phone brands thanks to the SIP and IAX protocols that Asterisk implement. These protocols are based on public available standards. For this reason any manufacturer can build a product that supports them. Some supported manufacturers are Polycom, Atcom, Aastra, Linksys, Snom, and Cisco.
An Elastix hardware compatibility list, maintained by the community can be found here
[edit] Call center module
Elastix was the first distribution that included a call center module with a predictive dialer, released entirely as free software. This module can be installed from the same web-based Elastix interface through a module loader. The call center module can handle incoming and outgoing campaigns. As of March 2009 this functionality is in early stages of development, and is not yet entirely functional.
[edit] History of the project
Elastix was created and maintained by PaloSanto Solutions, an Open Source support company based in Ecuador. Elastix was released to the public for the first time in March 2006. It was not a complete distribution but a Web interface for CDR (Call Detail Records) reporting. It was not until late December of 2006 that Elastix was released as a Linux distribution with asterisk, zaptel and a number of other packages which were easily administrated via a user friendly Web interface that caught the community's attention.
The Elastix Linux distribution is based on CentOS, which has binary compatibility with Red Hat Enterprise Linux.
From its initial release until now the Elastix distro has grown in popularity. The project was nominated for two straight years (2007[2] and 2008[3]) as finalist in the SourceForge Community Choice Awards.
