ISS A/S

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ISS A/S
Type Publicly traded aktieselskab
OMXISS
Founded 1901
Headquarters Copenhagen, Denmark
Key people Jeff Gravenhorst CEO
Heine Dalsgaard CFO
Sir Charles Allen Chairman
Revenue 78.459 billion DKK (2013)[1]
Operating income Increase 4.315 billion DKK (2013)[1]
Net income Decrease 397 million DKK (2013)[1]
Employees 533,544 (2013)[1]
Website http://www.issworld.com

ISS was founded in Copenhagen, Denmark in 1901 and has since grown to become one of the leading Facility Services companies in the world. ISS offers a wide range of services within the following business areas: cleaning services, support services, property services, catering services, security services and facility management services. The ISS Group’s revenue amounted to DKK 78.5 billion in 2013 and ISS now has more than 530,000 employees in over 50 countries across Europe, Asia, North America, Latin America and Pacific, serving thousands of both public and private sector.[2] More than half of ISS' employees are based in emerging markets.

History[edit]

1901 ISS was founded in Copenhagen, Denmark as a small security company with 20 night watchmen named Kjøbenhavn-Frederiksberg Nattevagt (Copenhagen-Frederiksberg Night Watch)

1934 ISS entered the cleaning business with the establishment of Det Danske Rengørings Selskab A/S (The Danish Cleaning Company) as an independent subsidiary of the security company

1946 The first geographical expansion outside Denmark: Swedish subsidiary established

1968 The company adopted the ISS name

1973 Overseas expansion started

1975 Group revenue reached DKK 1 billion

1977 ISS shares listed on the Copenhagen Stock Exchange

1989 The total number of employees in the Group reached 100,000

1997 Strategy “aim2002“ was launched. This strategy focused on Multi Services – selling a number of services to the same customer

1999 ISS acquired Abilis, the second largest European provider of cleaning and specialised services, in a DKK 3.6 billion acquisition, the Group’s largest ever. Abilis had about 50,000 employees and annual revenues of DKK 5.2 billion in 1998. The total number of employees in the Group reached 200,000

2000 A new five-year strategy “create2005“ was launched, introducing the Facility Services concept

2003 ISS’ first major pan-European Integrated Facility Services contract signed

2005 A new strategy was introduced aiming at a continuous transformation of ISS towards an Integrated Facility Services company. ISS A/S was acquired by funds advised by EQT Partners and Goldman Sachs Capital Partners, and de-listed from the Copenhagen Stock Exchange. The total number of employees in the Group reached 300,000

2006 Group revenue passed DKK 50 billion. ISS made the second-largest acquisition in company history, when acquiring the outstanding 51% of the shares in Tempo Services Ltd. in Australia

2007 Group revenue passed DKK 60 billion. ISS entered the US market through the acquisition of Sanitors Inc. The total number of employees in the Group reached 400,000

2008 Introduction of ISS’s strategy plan “The ISS Way”, which is built on four strategic cornerstones: customer focus, people management, the IFS strategy and a multi-local approach. ISS’s largest ever international Integrated Facility Services contract was signed

2010 Group revenue passed DKK 70 billion. The total number of employees in the Group reached 500,000 [3]

2011 British security company G4S announces it will acquire ISS in a deal worth £5.2 billion.[4] The deal is later shelved, owing to shareholder unrest [5]

2012 Ontario Teachers' Pension Plan (Teachers') and KIRKBI Invest A/S make EUR 500 million investment in ISS [6]

2013 ISS is named world’s best outsourcing company as the International Association of Outsourcing Professionals ranks ISS as the #1 on its annual list of the world’s best outsourcing service providers – The Global Outsourcing 100 [7]

2014 ISS lists on the OMX Nasdaq Copenhagen Stock Exchange in Denmark’s biggest IPO in two decades [8]

Controversies[edit]

Five former employees of ISS Jakarta are in police custody after allegations of a serious sexual assault on a child at Jakarta International School (JIS) where they worked as cleaners as part of an ISS team. All five had been dismissed by ISS Jakarta without pay after admitting gross misconduct. By mutual consent the cleaning contract at JIS has been terminated. Firm action is taken against any employees potentially violating the law, the code of conduct or internal guidelines of ISS.

Operations[edit]

ISS is one of the leading Facility Services companies in the world and offers a wide range of services within the following business areas: cleaning services, support services, property services, catering services, security services and facility management services.

The ambition of ISS is to lead the market for Facility Services globally. This is realised through the strong local country organisations that operate in the markets where ISS is currently present – thereby ISS naturally also seeks to lead Facility Services locally. Through an alleged in-depth understanding of the service provisions and outsourcing trends and developments in its markets, ISS claims to have developed its organisational structure around the ability to offer bundled services and to integrate and manage the provision of services at its customers' premises.[9]

References[edit]

External links[edit]