Talk:Integrated library system

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Untitled[edit]

I deleted LibSUITE from the Open Source list, since it is indeed propietary software 80.36.45.46 10:50, 5 September 2007 (UTC) kato

Integrated Library System Business Model[edit]

§Greetings all;

I would love to have some authoritative content added to this article relating to the methodology behind an ILS. It is understandable that each vendor in this industry solves problems in their own proprietary ways, but if some one of better understanding of how these systems work could describe for the community the other problems that can be solved with an ILS, it would be most helpful.

For my contribution to start this portion of the article, I'll add my (unsupported) findings. I am not comfortable with my notes being added to the article, but would like someone that can provide more authority to validate and expand on them.

An ILS can serve as a primary Customer Relationship Management (CRM) system, the central point within a Point of Sale (POS) system, an Authentication Gateway to other services, and a marketing tool.

The CRM functions of the system begin with the vital information collected on a patron, such as name, address and phone number. It can potentially (depending on the product) be expanded to include information such as newsletter subscriptions, program/event attendance, and provided loan history is enabled, it can serve as a method to better understand what demographics are checking out certain types of materials. For example, a Teen Fiction novel such as "The Hunger Games" is geared toward teens, but it wouldn't surprise libraries to know that the 20's and 30's customers are also checking this item out as well. Given this example, it may improve circulation of certain items or genres to include copies of the items in multiple collections.

Given that Self-check services very closely resemble retail POS systems, the ILS can provide the focal point for financial systems and other "retail" services as well. With the right hardware, the ILS could replace the cash register.

Many Libraries offer access to specialized online services, called databases. Access to these resources is limited in most cases to valid cardholders. Authentication of a cardholder's information is then required to provide remote (home) access to these services.

Marketing groups within Libraries can track program/event/class attendance within the Patron record using specialized fields (known as custom fields) created for each event/program or class. Additionally, the same process can be used to track email or postal subscriptions, such as calendars or book clubs. — Preceding unsigned comment added by Wmcginnis (talkcontribs) 00:26, 17 March 2011 (UTC)