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In August 2012, ResellerRatings was acquired by Answers.<ref>Techcrunch: Answers Acquires Online Review Service ResellerRatings http://techcrunch.com/2012/08/01/answers-acquires-online-merchant-review-service-resellerratings/</ref>
In August 2012, ResellerRatings was acquired by Answers.<ref>Techcrunch: Answers Acquires Online Review Service ResellerRatings http://techcrunch.com/2012/08/01/answers-acquires-online-merchant-review-service-resellerratings/</ref>

==Company Rating==
ResellerRatings currently holds a [[Better Business Bureau]] rating of "F" (on a scale of A+ to F),<ref>BBB Business Review: http://www.bbb.org/stlouis/business-reviews/publishers-directory-and-guide/resellerratingscom-in-saint-louis-mo-310562956</ref> a [[SiteJabber]] rating of 40% out of 100%,<ref>ResellerRatings on SiteJabber: http://www.sitejabber.com/reviews/www.resellerratings.com</ref> and a [[Trustpilot]] rating of 7.6 out of 10.<ref>ResellerRatings on Trustpilot: https://www.trustpilot.com/review/www.resellerratings.com</ref> ResellerRatings does not currently allow its service to be rated on its own website.<ref>ResellerRatings Not Listed on ResellerRatings.com: http://resellerratings.com/search/resellerratings</ref>

==Criticism==
On January 9, 2013, amid receiving reports from resellers of fee increases and missing consumer reviews, news outlet Internet Retailer Magazine, a former division of [[Thomson Reuters]], now owned by Vertical Web Media,<ref>About Internet Retailer Magazine: https://www.internetretailer.com/about/#/our-company</ref> published a report titled "Small web retailers fume at ResellerRatings’ price hikes".<ref>Internet Retailer Magazine Report on ResellerRatings Fee Increases: https://www.internetretailer.com/2013/01/09/small-web-retailers-fume-resellerratings-price-hikes?p=1</ref> In the article, merchants contend that ResellerRatings drastically increased subscription prices, while removing reviews for those opting to discontinue their subscriptions.

Elaine Olshanetsky, head of business development at ResellerRatings, is quoted in the report as stating, "...the company’s cancellation policy is to disable any reviews that a retailer actively solicited, collected and hosted on the retailer’s web site via a pop-up box provided by ResellerRatings. E-retailers can offer that pop-up box at the end of their checkout process. But, any reviews that consumers write about that merchant without prompting—that is, a shopper goes directly to ResellerRatings.com and leaves a review without using the pop-up box—are retained on the site. That means that cancellation should not leave a retailer worse off in Google results relative to when it began using the service." Olshanetsky commented on the price increases, stating, "In certain instances, our customers remained at the legacy $29 per month rate for quite some time. Instead of raising their rates substantially, we implemented a stepwise process where we evaluated each merchant to determine an appropriate increase, and then implemented those increases over time."

ResellerRatings is reported in the article to have discontinued this practice of removing reviews upon cancellation of merchant subscriptions.


==See also==
==See also==

Revision as of 06:32, 24 January 2016

ResellerRatings
ResellerRatings logo.
Type of site
e-Commerce review site
OwnerAnswers
URLwww.resellerratings.com
CommercialYes

ResellerRatings is a web-based business that solicits consumer reviews of online retailers. As of 29 June 2013, the site claimed 1,940,596 user-submitted reviews for 60,229 stores.[2] Consumers use ResellerRatings to check the reputation of online stores before buying.[3]

The site also lists deals, special offers, and other sales currently being offered at listed stores, as well as a forum for discussion.

ResellerRatings operates a freemium business model. Merchants can participate to receive certain features for free, and can subscribe for additional features.[4] According to Google, the stars ratings within AdWords ads, powered by ResellerRatings (among other ratings sites), lift ad click-through rates by 17%.[5]

"Shopping Review" websites like ResellerRatings or Angie's List are immune from civil liability prosecution for what its reviewers write due to the Internet Communications Decency Act protections which shields websites from what their users do or say.[6]

History

ResellerRatings was launched in 1996 as a subsection of SysOpt.com (sysopt.com/resellerratings, at that time). Its founder, Scott Wainner, sold SysOpt.com and ResellerRatings.com to EarthWeb in 1999 for several million dollars. EarthWeb sold ResellerRatings to Internet.com in 2001. In 2002, Internet.com shut ResellerRatings.com down, and Wainner bought the site back.[7]

Today, the site receives about 1.1 million unique users per month [8] and about 4,000 new reviews are submitted to the site daily.[9] 2,000 online retailers such as Barnes and Noble, HomeDepot.com, Newegg.com, Tigerdirect, Wayfair, L'Occitane, Vitacost, and 1800PetMeds, are Merchant Members at ResellerRatings.[10]

On 6/25/2010, Microsoft's Bing.com chose ResellerRatings as its first provider of merchant reviews.[11]

In August 2012, ResellerRatings was acquired by Answers.[12]

Company Rating

ResellerRatings currently holds a Better Business Bureau rating of "F" (on a scale of A+ to F),[13] a SiteJabber rating of 40% out of 100%,[14] and a Trustpilot rating of 7.6 out of 10.[15] ResellerRatings does not currently allow its service to be rated on its own website.[16]

Criticism

On January 9, 2013, amid receiving reports from resellers of fee increases and missing consumer reviews, news outlet Internet Retailer Magazine, a former division of Thomson Reuters, now owned by Vertical Web Media,[17] published a report titled "Small web retailers fume at ResellerRatings’ price hikes".[18] In the article, merchants contend that ResellerRatings drastically increased subscription prices, while removing reviews for those opting to discontinue their subscriptions.

Elaine Olshanetsky, head of business development at ResellerRatings, is quoted in the report as stating, "...the company’s cancellation policy is to disable any reviews that a retailer actively solicited, collected and hosted on the retailer’s web site via a pop-up box provided by ResellerRatings. E-retailers can offer that pop-up box at the end of their checkout process. But, any reviews that consumers write about that merchant without prompting—that is, a shopper goes directly to ResellerRatings.com and leaves a review without using the pop-up box—are retained on the site. That means that cancellation should not leave a retailer worse off in Google results relative to when it began using the service." Olshanetsky commented on the price increases, stating, "In certain instances, our customers remained at the legacy $29 per month rate for quite some time. Instead of raising their rates substantially, we implemented a stepwise process where we evaluated each merchant to determine an appropriate increase, and then implemented those increases over time."

ResellerRatings is reported in the article to have discontinued this practice of removing reviews upon cancellation of merchant subscriptions.

See also

References

  1. ^ "Resellerratings.com Site Info". Alexa Internet. Retrieved 2014-04-01.
  2. ^ "Main page". ResellerRatings. 2011-02-28. Retrieved 2011-02-28.
  3. ^ "How to Shop Efficiently Online".
  4. ^ ResellerRatings Membership http://www.resellerratings.com/merchant-solutions
  5. ^ Google Blog http://adwords.blogspot.com/2011/04/5-simple-ways-to-improve-your-adwords.html
  6. ^ http://www.natlawreview.com/article/california-supreme-court-denies-review-ruling-allowing-restaurant-owner-s-false-adve
  7. ^ Peter Yang (2002-02-21). "Reseller Ratings.com shut down". Retrieved 2007-03-06.
  8. ^ Quantcast Traffic http://www.quantcast.com/resellerratings.com
  9. ^ Homepage Stats http://www.resellerratings.com
  10. ^ Participating Members http://www.resellerratings.com/merchant-members
  11. ^ Leena Rao (2010-06-25). "Bing Taps ResellerRatings For Merchant Reviews". Retrieved 2010-06-25.
  12. ^ Techcrunch: Answers Acquires Online Review Service ResellerRatings http://techcrunch.com/2012/08/01/answers-acquires-online-merchant-review-service-resellerratings/
  13. ^ BBB Business Review: http://www.bbb.org/stlouis/business-reviews/publishers-directory-and-guide/resellerratingscom-in-saint-louis-mo-310562956
  14. ^ ResellerRatings on SiteJabber: http://www.sitejabber.com/reviews/www.resellerratings.com
  15. ^ ResellerRatings on Trustpilot: https://www.trustpilot.com/review/www.resellerratings.com
  16. ^ ResellerRatings Not Listed on ResellerRatings.com: http://resellerratings.com/search/resellerratings
  17. ^ About Internet Retailer Magazine: https://www.internetretailer.com/about/#/our-company
  18. ^ Internet Retailer Magazine Report on ResellerRatings Fee Increases: https://www.internetretailer.com/2013/01/09/small-web-retailers-fume-resellerratings-price-hikes?p=1
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