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UST (company)

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UST Global
Company typePrivate
IndustrySoftware Services
Founded1998
HeadquartersAliso Viejo, California
Key people
Dan Gupta, Chairman
Sajan Pillai, CEO <br\>
Number of employees
~6000 (As on July 2008)
Websitewww.ust-global.com

UST Global (previously known as US Technology Resources, LLC) is a provider of end-to-end IT services and business process outsourcing solutions for Global 2000 companies. The company has been recognized in the press for its success in IT outsourcing, and at present has more than 5500 employees, many of them based in India. The company was founded in Laguna Hills, California in 1998 by Steve Ross.

UST Global(UST) is certified by KPMG as an SEI-CMMI and PCMM Level 5 company. It follows Six Sigma practices for developing their client-facing processes. All UST centers in India are now ISO 27001 certified. In 2001 UST became the fastest Company to be accredited with SEI CMM level 5.

UST Global offers information technology consulting and business process outsourcing services. The company provides application development, data management, business intelligence, software quality engineering and testing, and system transformation and re-engineering services. It also offers strategic and process consulting and enterprise resource planning and customer relationship management solutions designing, testing, implementation, and support services. Additionally, it provides network and database maintenance and business process outsourcing services.

UST Global partners with Oracle Corporation, Acucorp, IBM, Microsoft, Relativity Technologies, BEA Systems, Mercury Gold Solutions, Interwoven, and TIBCO Software. It caters to financial services, healthcare, manufacturing, media and entertainment, retail and distribution, transportation and logistics, utility, and energy sectors.

  • UST Global at Bhavani Building, Technopark, Trivandrum
    UST Global at Bhavani Building, Technopark, Trivandrum


The company is headquartered in Aliso Viejo, California with additional operations in New York, Canada, United Kingdom, Malaysia, Philippines, and India. In India, UST currently operates from Trivandrum, Kochi, Chennai and Bangalore.

UST Global operates as a subsidiary of The Comcraft Group, a USD 6 Billion conglomerate.


Locations across the globe

  • United States
  • Canada
  • Europe
  • Malaysia
  • Phillipines
  • Hong Kong
  • Singapore
  • India


Vision and Mission

Vision

To be the Best IT services company in the world

Mission

Setting the New Standard in Global Sourcing and Delivery

Transforming Lives


Values Of UST Global

Values are embraced in the hearts and minds of every USsociate who then embodies these values and shares them throughout the company and with the clients. Across UST locations worldwide, one can find three core values at work: 

Humility— Listen, learn, and help selflessly in our interactions with others. 
Humanity—Through business,  foster a strong sense of corporate social responsibility.  
Integrity— Honor our commitments and act with responsibility in all our relationships.

The values and culture at UST lead USsociates from a celebrated past, through a vibrant present to an extraordinary future. They are the building blocks of UST vibrant global work culture.


Culture of UST Global

The culture in UST has developed from the core values. It inspires behavior, relationships, and business decisions. UST cherishes the culture-inspired work environment. This culture celebrates achievement and teamwork and promotes the UST way of life.


The UST Way of Life

Passion Learning Compassion Harmony Fun Fearlessness Flexibility Openness Excellence


Corporate Milestones

  • 2007 UST Global announces $130 million expansion plan [5].
  • 2007 UST Global expands operations with new centers at Kochi, India and Makati City, Philippines
  • 2007 UST Global is included in the 2007 North American Offshore Applications Services Magic Quadrant
  • 2007 UST Global ranked Among Best Green Outsourcers of 2007
  • 2007 UST Global is Profiled in Independent Research Firm Report on Midtier Providers by Forrester Research, Inc
  • 2008 UST Global Ranks Second on the 2007 Top 20 Outsourced Software Testing & QA Vendors Report
  • 2008 UST Global Earns #1 Ranking for Legacy Modernization Services

Community Initiatives

The company operates a charitable organization called ThejUS which provides services to needy persons.

Awards and Standards

UST Global was assessed by KPMG at SEI CMMI Level 5 and P-CMM Level 5 for its global operations. The People CMM helps organizations characterize the maturity of their workforce practices, establish a program of continuous workforce development, set priorities for improvement actions, integrate workforce development with process improvement, and establish a culture of excellence.

In September 2006, UST Global received its ISO 27001 certification—recognizing the company’s information security initiative. ISO 27001 aims to ensure that adequate controls addressing confidentiality, integrity and availability of information are in place to safeguard the information of its clients. This certification was renewed in April, 2007.

A new Forrester research report profiles UST as one of the mid-tier global providers that offer high quality IT services as well as flexibility and client service. Also noted is the investment UST Global makes in its people and its "Quality versus quantity" client focus. According to Forrester, "In terms of client relationship management, UST Global's motto seems to be 'fewer clients, more attention.' The company maintains a small but impressive client base, with approximately 50 'tier one' clients. The goal is to eventually grow the business between 90 and 100 accounts, maintaining focus on strategic, long-term, accounts."

Controversy

In early 2008 a California arbitrator ruled that US Technology Resources, LLC must pay Stephen J. Ross $7.5 million for his founding interest in the company. US Technology had disputed the extent of Ross's actual contributions [6][7].

References

  1. ^ "US Technology Resources, LLC: Company Overview". BusinessWeek. Founded in 1998. Key Executives: Mr. Satendra M. Gupta, Chairman. Mr. Sajan Pillai, Chief Executive Officer. Mr. Tony Velleca, Chief Information Officer. Mr. Mike Zerkel, Vice President of Sales & Marketing
  2. ^ US Technology Resources, LLC. "Tribute to our Founder: Remembering G A Menon (1931 - *2000 Signed the first [[Fortune 100]] customers *2001 Becomes the fastest Company to be accredited with [[Capability Maturity Model|SEI CMM level 5]] *2003 Expanded operations with centers at [[Chicago]] and [[New York]] *2003)". UST Global website. At the heart of UST lives the vision of one man: G A Menon, an inspirational leader who first charted the course of UST. {{cite web}}: URL–wikilink conflict (help); line feed character in |title= at position 55 (help)
  3. ^ US Technology to buy eBuilt - The Hindu Business Line
  4. ^ US Technology acquires QA Labs - The Hindu Business Line
  5. ^ UST Global parks $130 m in Technopark, eyes South's tier-2 cities
  6. ^ Holland & Knight Secures $7.5 Million Award for Steve Ross in Arbitration Over Interest in IT Outsourcing Company
  7. ^ "Breach of contract, capital contributions, final buy-out". Los Angeles Daily Journal. 22 February 2008.
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