Amdocs
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| File:Dox logo1.jpg | |
| Company type | Public (NYSE: DOX) |
|---|---|
| Industry | communications, broadband cable, satellite, advertising & media, high tech & services, emerging markets, telecommunications, CRM |
| Founded | Missouri (1982)[1] |
| Headquarters | Chesterfield, Missouri |
Key people | Dov Baharav, CEO, President Tamar Rapaport-Dagim, CFO |
| Products | Amdocs Billing Amdocs Self Service Amdocs Ordering Amdocs CRM Amdocs OSS Amdocs Search and Digital Advertising Amdocs Portal |
| Revenue | $2.84 billion USD (2007) |
| $364.9 million USD (2007) | |
Number of employees | 17 000 (2007) |
| Website | www.amdocs.com |
Amdocs is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS), and Web Portal (like XOHM). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries.
Amdocs was originally spun off from the "Aurec Group" (from lat. Aurum - gold), established by Morris Kahn, and dealt only with directory services, e.g. Yellow Pages (in Israel, the name is translated as Golden Pages). Other spinoffs from the parent-company were also given similar names: the former cable television provider Golden Channels (now amalgamated into Hot), an internet service provider named Golden Lines (now merged with Internet Zahav to form 012 Smile), and AIG Golden (a joint venture with the AIG insurance company [2]
In the early 2000s, Amdocs branched out into the financial services industry with the Dutch bank ABN AMRO, its first major non-telco customer. Amdocs also has its own consulting division called the Amdocs Consulting Division with offices worldwide.
Amdocs maintains development facilities in China, Cyprus, India, Ireland, Israel and the United States, operates a support center in Brazil, and has operations in North America, Europe, Latin America and the Asia-Pacific region.
Amdocs' main products are centered around "Customer Experience Systems" (CES), first introduced as CES 7.5 in January 2008. CES is designed to help customers transform their businesses into next-generation customer-centered organizations through a complete product and service suite including products for CRM, customer 'self-service', and business and operations support systems, as well as a mobile advertising, commerce and entertainment platform.
Dov Baharav replaced Avi Naor as Amdocs' CEO as of 2002.
Acquisitions
In October 2001, Amdocs purchased the Clarify CRM system from Nortel Networks. [1] Amdocs purchased DST Innovis, a vendor providing end-to-end customer care and billing for broadband, cable, and satellite operators, in July 2005.[3]
Amdocs purchased Qpass in April 2006, a Seattle-based company with an Austrian subsidiary that provides market-leading solutions to accelerate growth of digital commerce by enabling the marketing and merchandising of digital goods and services and by facilitating multi-party value chain business relationships. The acquisition cost Amdocs a reported US$275 million. In August 2006, Amdocs purchased Cramer Systems, a Bath, UK based company that provides market-leading OSS (Operations Support Systems) solutions to telecom operators. The acquisition was reported at US$375 million. This complements Amdocs' leading capabilities in BSS and allowed it to become one of very few companies claiming to offer a complete BSS/OSS product suite. Cramer Systems, combined with existing Amdocs OSS software groups, is now the OSS Division. In November 2006, Amdocs purchased Moria, a small Canadian software firm, known for its innovation in the field of account billing services.
In January 2007, Amdocs purchased SigValue, an Israel-based vendor of prepaid billing systems for mobile operators based in low cost markets, which have been growing rapidly. In April 2008, Amdocs purchased JacobsRimell, the UK based provider of user-centric service fulfillment solutions.
In October 2008, Amdocs first development Portal was launched as part of Sprint-Nextel 4G solution - XOHM.
Gallery
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Logo used in early 1990s
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Logo used in late 1990s and early 2000s
External links
References
- ^ Amdocs.com
- ^ "AIG'S JOINT VENTURE INSURANCE COMPANY IN ISRAEL RECEIVES LICENSE TO MARKET LIFE INSURANCE". 1999-06-09. Retrieved September 2007.
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