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UST (company)

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UST Global
Company typePrivate
IndustryIT Services
Founded1998
HeadquartersAliso Viejo, California
Key people
Dan Gupta, Chairman
Sajan Pillai, CEO
Number of employees
8700
Websitewww.ust-global.com

UST Global headquartered in Aliso Viejo, California is a provider of IT services. Stephen J. Ross in 1998 founded UST Global in Laguna Hills.

UST Global specializes in Healthcare, Retail & Consumer Goods, Banking & Financial Services, Media & Entertainment, Insurance, Transportation & Logistics and Manufacturing & Utilities.

UST Global partners with Oracle Corporation, IBM, Microsoft, SAP, Cisco, Vidyo, Kony and others. The company has offices in USA, India, Mexico, UK, Malaysia, Philippines, and Singapore.

Services

Nila building which hosts UST Global office in Technopark, Thiruvananthapuram
  • Application Development and Maintenance
  • QA and Testing
  • Business Process Outsourcing
  • Mortgage BPO
  • Infrastructure Services
  • Consulting
  • Enterprise Solutions
  • Business Intelligence
  • Data Management

Recognitions

Innovation

The company has three engines of innovation. The Apple Tree Lab is an innovation gym where professionals are invited to experiment without fear of mistakes, 'Eureka!' is UST's Idea Management System and 'Open Minds' is a collaboration space on the Web. Forrester Research, in its "Maximising Innovation from ERP Service Providers; Insights from Nasscom 2010" report, noted that: "Companies like UST Global allow their employees to spend part of their time in a research lab, developing user cases for new technologies." [1] [2] [3]

Strong Offshore Challenger

HfS Research, an advisory analyst firm based in Cambridge, UK, "focused on helping enterprises make complex decisions with their business process and outsourcing strategies," released its Buyers Guide, taking a look at "The 2011 Offshore Challengers". Focusing on several fast-growing firms that continue to compete with and win major contracts from their larger competitors, the report takes a close look at UST Global's strengths and evaluates the company's prospects for the future.

After citing several attributes that distinguish UST in the marketplace, HfS awards the company's current and future prospects in Europe & the UK the highest recommendation in the report: "Strong". Among UST Global's distinguishing factors cited in the report are the company's focus on "fewer CLIENTS, more ATTENTION" and its management depth under the leadership of CEO Sajan Pillai. [4] [5]

Mexico Outsourcing

UST Global recently announced an ‘exclusive’ partnership with former Mexican President Vincente Fox and his Guanajuato-based leadership training center Centro Fox. The organization grooms future business and public sector leaders of Mexico and Latin America. The partnership will act as the company’s platform for entry into Mexico. The President is a Guanajuato native and continues to work as the company’s ‘ambassador’ to Mexico and to Latin America.[6][7]

Timeline

Bhavani building which hosts UST Global office in Technopark, Thiruvananthapuram
Timo Glock's VR-01 on display in partner UST Global's Trivandrum office.
  • 1998: Stephen Ross Founded the company in California
  • 1999: Started Indian operations in Thiruvananthapuram
  • 1999: Acquired Pinnacle Consulting
  • 1999: Magnecomp International, a division of the Singapore Listed Magnecomp Corporation, acquires an interest in UST. G. A. Menon became the company's Non-Executive Chairman.
  • 2000: Signed the first Fortune 100 customer
  • 2001: Becomes the fastest company to be accredited with SEI CMM level 5
  • 2003: Expanded operations with centers in Chicago and New York
  • 2004: Expanded operations with center in Malaysia
  • 2005: Acquired eBuilt Inc [8]
  • 2005: Assessed at SEI CMMI Level 5 and PCMM Level 5
  • 2005: Opened BPO operations in Chennai
  • 2006: Acquired QA Labs Inc[9]
  • 2006: Initiated European operations with set up of UK office
  • 2006: Acquired 36 acres (150,000 m2) of land for exclusive campus in Thiruvananthapuram[10]
  • 2007: Announced USD 130 million expansion plan[11]
  • 2007: Expanded operations with new centers in Kochi and Makati City
  • 2007: Entered the 2007 North American Offshore Applications Services Magic Quadrant
  • 2007: Ranked among Best Green Outsourcers of 2007
  • 2007: Profiled in Independent Research Firm Report on mid-tier Providers by Forrester Research, Inc
  • 2008: Ranked second on the 2007 Top 20 Outsourced Software Testing & QA Vendors Report
  • 2008: Ranked first for Legacy Modernization Services
  • 2008: Positioned among the 21 companies in the 2008 North American Offshore Applications Services Magic Quadrant
  • 2009: Established GenShare, a joint venture with GE
  • 2009: Expanded operations with new delivery centre in Chile
  • 2010: Partnered Virgin Racing Formula One team for the 2010 season[12]
  • 2011: UST Global Forms Innovation Lab Partnership with CCH[13]
  • 2012: UST Global Acquires Andare[14]
  • 2012: UST Global partners with Kony, Vidyo, Apperian to build on its mobile strategy [15]
  • 2012: UST Global starts operations in Mexico [16]

UST Global Campus

UST Global's campus model.
File:USTGlobal Campus 02.jpg
UST Global's campus model.

Trivandrum

UST Global has started its expansion plans in Trivandrum with the construction of an own campus, near Technopark. The proposed campus is spread over 36 acres (150,000 m2). The campus will also feature a 12-acre (49,000 m2) waterbody channeling through the various blocks of the campus.[17]

Cisco will use its Smart+Connected Real Estate Solution to wire up the campus.[18] This will converge building, safety, and communications networks onto the open Internet Protocol (IP) standard, streamlining processes by providing a single connection for building management and IT systems. The IP-based network will reduce capital expenditure by simplifying building design and construction, and also enable building managers to reduce carbon footprint and build a sustainable and more energy-efficient environment. This will help the campus achieve a higher rating on the Leadership in Energy and Environmental Design (LEED) certification.[19]

Kochi

UST Global has a new facility in Leela Infopark, Kochi, Kerala which was unveiled on February 2011. Spread over an area of 34,000 sq ft, the office is styled to the themes of speed, passion and courage to celebrate the company's partnership with Britain-based Formula One (F1) team Marussia Virgin Racing[20]

Chennai

UST Global also has a facility in ASV Suntech Park, Mettukuppam, Chennai.

Social Responsibility

UST Global's Corporate Social Responsibility (CSR) initiatives are geared towards making a meaningful difference to the communities in which they live and work. These initiatives are designed to encourage participation from associates and clients. Their emphasis is on health, education and environment and their primary target groups are women and children. [21] [22]

Controversy

In early 2008, California arbitrators ruled that US Technology Resources, LLC must pay Stephen J. Ross US $7.5 million for his founding interest in the company. The company had disputed the extent of Ross's actual contributions. The arbitration award was then confirmed by the Los Angeles Superior Court and judgment entered in Ross' favor.[23][24]

References

  1. ^ Article from Hindu Business Line on UST Global Innovation
  2. ^ In the News section of UST Global
  3. ^ Forrester's Report on Maximizing Innovation from ERP Service Providers; Insights from NASCOM 2010”
  4. ^ HFS Research Report 2011
  5. ^ UST GLOBAL Ranked as “STRONG” Offshore Challenger
  6. ^ UST Global Teams with Former President Fox to Open Mexico Hub
  7. ^ Former Mexican President Vicente Fox Visits UST Global to Announce IT Innovation Partnership
  8. ^ US Technology to buy eBuilt - The Hindu Business Line
  9. ^ US Technology acquires QA Labs - The Hindu Business Line
  10. ^ Measures to create more IT jobs
  11. ^ UST Global parks $130 m in Technopark, eyes South's tier-2 cities
  12. ^ UST Global to partner Virgin Racing for F1
  13. ^ UST Global Forms Innovation Lab Partnership with CCH
  14. ^ UST Global Acquires Andare;Acquisition to Result in a Suite of Mobile Products Based on Andare’s Award-Winning iDispatch Platform
  15. ^ UST Global Alliance and Partnerships - Kony, Vidyo, Andare, Apperian
  16. ^ Vicente Fox visits headquarters of Aliso Viejo company
  17. ^ http://www.deccanherald.com/content/92918/ust-global-amp-cisco-pact.html
  18. ^ http://www.thehindubusinessline.com/2010/08/31/stories/2010083151881900.htm
  19. ^ http://biztech2.in.com/india/news/enterprise-solutions/cisco-transforms-ust-globals-campus-into-a-smart-campus/90862/0
  20. ^ Article on Kochi facility in Silicon India
  21. ^ CIOL-Let’s think green, act green
  22. ^ Femina-Transforming Lives
  23. ^ Holland & Knight Secures $7.5 Million Award for Steve Ross in Arbitration Over Interest in IT Outsourcing Company
  24. ^ "Breach of contract, capital contributions, final buy-out". Los Angeles Daily Journal. 22 February 2008.
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