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• Situational awareness
• Sensemaking
• Enlightenment Intensive

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Situational Awareness

Situation awareness or situational awareness (SA) is the mental representation and understanding of objects, events, people, system states, interactions, environmental conditions, and other situation-specific factors affecting human performance in complex and dynamic tasks. Stated in lay terms, SA is simply “knowing what is going on so you can figure out what to do” (Adam, 1993). It is also “what you need to know not to be surprised” (Jeannot et al., 2003). Intuitively it is one's answers (or ability to give answers) to such questions as: What is happening? Why is it happening? What will happen next? What can I do about it?

In terms of cognitive psychology, SA refers to the active content of a decision-maker's mental model or schema of his or her ongoing task situation, its purpose being to enable rapid and appropriate decisions and effective actions. Achieving and maintaining SA involves the acquisition, representation, interpretation and utilization of any relevant information in order to make sense of current events, anticipate future developments, make intelligent decisions and stay in control.

SA is now a key concept in human factors research, aviation, command and control, and indeed in any domain where the effects of ever-increasing technological and situational complexity on the human decision-maker are a concern. Having complete, accurate and up-to-the-minute SA is considered to be essential for those who are responsible for being in control of complex, dynamic systems and high-risk situations, such as combat pilots, air traffic controllers, emergency responders, surgical teams, military commanders and the like. Lacking SA or having inadequate SA has consistently been identified as one of the primary factors in accidents attributed to human error.

Origins

Although the term itself is fairly recent, the concept appears to go back a long way in the history of military thinking—it is recognisable in Sun Tzu's Art of War, for instance.

Before being widely adopted by human factors scientists in the 1990s, the term was first used by United States Air Force (USAF) fighter aircrew returning from war in Korea and Vietnam (see Watts, 2004). They identified having good SA as the decisive factor in air-to-air combat engagements—the "ace factor" (Spick, 1989). Survival in a dogfight was typically a matter of observing the opponent's current move and anticipating his next move a fraction of a second before he could observe and anticipate one's own. USAF pilots also came to equate SA with the "observe" and "orient" phases of the famous observe-orient-decide-act loop (OODA Loop) or Boyd cycle, as described by the USAF fighter ace and war theorist Col. John Boyd. In combat, the winning strategy is to "get inside" your opponent’s OODA loop, not just by making your own decisions quicker but also by having better SA than the opponent, and even changing the situation in ways that the opponent cannot monitor or even comprehend. Losing one's own SA, in contrast, equates to being "out of the loop".

Definitions and models

A variety of formal definitions of SA have been suggested, generally restating the same themes:

• “all knowledge that is accessible and can be integrated into a coherent picture, when required, to assess and cope with a situation” (Sarter and Woods, 1991)

• "the combining of new information with existing knowledge in working memory and the development of a composite picture of the situation along with projections of future status and subsequent decisions as to appropriate courses of action to take" (Fracker 1991)

• "the continuous extraction of environmental information along with integration of this information with previous knowledge to form a coherent mental picture, and the end use of that mental picture in directing further perception and anticipating future need" (Dominguez et al. 1994)

• "adaptive, externally-directed consciousness that has as its products knowledge about a dynamic task environment and directed action within that environment” (Smith & Hancock, 1995)

Endsley's model

The most established and popular definition of SA is that provided by US human factors researcher Mica Endsley (1988, 1995a, 2000):

"Situation awareness is the perception of elements in the environment within a volume of time and space, the comprehension of their meaning, and the projection of their status in the near future."

Perception, comprehension and projection are, in Endsley's account, the three essential components of SA. They support the active maintenance of an integrated mental model at three hierarchic levels:

• Perception involves monitoring, cue detection and simple recognition; it produces Level 1 SA, the most basic level of SA, which is an awareness of multiple situational elements (objects, events, people, systems, environmental factors) and their current states (locations, conditions, modes, actions).

• Comprehension involves pattern recognition, interpretation and evaluation; it produces Level 2 SA, an understanding of the overall meaning of the perceived elements - how they fit together as a whole, what kind of situation it is, what it means in terms of one's mission goals.

• Projection involves anticipation and mental simulation; it produces Level 3 SA, an awareness of the likely evolution of the situation, its possible/probable future states and events. This is the highest level of SA.

Endsley's model of SA and factors affecting it

Cognitive hierarchy

Endsley & Jones (1997) draw a parallel between Endsley's three levels of SA and the “cognitive hierarchy” of data–information–knowledge–understanding as suggested by Cooper (1995):

"Data correlated becomes information. Information converted into situational awareness becomes knowledge. Knowledge used to predict the consequences of actions leads to understanding."

Endsley and Jones suggest that “knowledge” in this description equates to level 1 SA and “understanding” equates to levels 2 and 3 SA.

Despite presenting a hierarchic model of SA that is founded on the perception of environmental cues and raw data, Endsley (2000) also insists that SA is not entirely data-driven. Rather, the processes used to maintain SA alternate between data-driven (bottom-up) and goal-driven (top-down) processes (Endsley, 2000).

Situation assessment

Endsley (1995a) makes a distinction between situation awareness, "a state of knowledge," and situation assessment, "the processes used to achieve that knowledge." That is, situation assessment refers to the combination of processes involved in achieving and maintaining a situational mental model, while SA is the combined knowledge content of that model.

Note that SA is not only produced by the processes of situation assessment, it also drives those same processes in a recurrent fashion. For example, one’s current awareness can determine what one pays attention to next and how one interprets the information perceived (Endsley, 2000).

Sensemaking

Somewhat confusingly, a slightly different use of the term SA has evolved in the military command and control (C2) arena. In this case, the term situational awareness is applied to just knowing about the physical elements in the environment (equivalent to Endsley’s level 1 SA), while all the rest (equating to levels 2 and 3 as described by Endsley) is referred to as situational understanding. You might see, for example, articles saying that it is important for warfighters to go “beyond situational awareness and achieve situational understanding” (e.g., Marsh, 2000). The processes involved in arriving at and maintaining situational understanding in C2 are termed sensemaking (e.g., Gartska & Alberts, 2004).

Criticism

Although widely used, it is fair to say that this dominant theory is not immune from criticism. Some commentators query whether it is one of many other three level models of cognition that have been in existence for some time previously but under a different name (e.g. Card, Moran and Newell's model information processor). Additionally, some (e.g. Smith & Hancock, 1995) question the theory's reliance on the concept of mental models, a concept that is itself ill defined and subject to argument. Nonetheless, the Endsley definition is familiar and extremely popular, to the extent that the notion of SA has become almost synonymous with it. Where SA comes from, how it is structured and what people do with it is somewhat more difficult to get to grips with (see Issues below).

Team SA and Shared SA

Generally, people work not as isolated individuals but as members of teams and organizations, and it is sometimes important or necessary to shift the focus of human factors analysis from the individual decision-maker or actor to the whole team. This implies a shift of focus from individual SA to team SA and/or shared SA.

There is currently a lot of emphasis on the need for shared SA, especially in the context of distributed sensemaking and virtual teams. The terms "team SA" and "shared SA" (or "shared awareness and understanding") are sometimes used interchangeably, but a distinction has been made in the literature, notably by Endsley. This distinction is best understood in relation to goals. A team is not just an arbitrary group of people but a group with a specific purpose such that the individual members are working towards a common goal. As defined by Salas et al (1992), a team is:

"a distinguishable set of two or more people who interact dynamically, interdependently and adaptively toward a common and valued goal/objective/mission, who have each been assigned specific roles or functions to perform, and who have a limited life span of membership."

Thus each team member has an overall goal (purpose) that is shared with all other team members plus one or more personal subgoals (functions, tasks). Some personal subgoals may overlap between multiple team members, while others may be unique to specific roles. Associated with each goal or subgoal are SA requirements (i.e., items that need to be monitored and understood on an ongoing basis if the goal is to be successfully accomplished), and where subgoals are shared then so too are SA requirements; but insofar as subgoals differ then SA requirements will likewise differ. Typically, then, some of the SA requirement in teams is shared between multiple team members while some of it is non-shared or distributed. Artman and Garbis (1988) thus defined team SA as:

Two or more agents’ active construction of a situation model which is partly shared and partly distributed and from which they can anticipate important future states in the near future.

Overall team SA can then be conceived of as the degree to which all team members possess the SA required for their collective responsibilities, both shared and distributed, while shared SA can be defined as "the degree to which team members possess the same SA on shared SA requirements" (Endsley, 1995).

Shu & Furuta (2005) also note that the term shared SA should not be taken to imply some kind of united “group mind”, since a team consists of only individuals and shared SA arises only in the cooperative interaction of their individual minds. Team members therefore need to be able to monitor, understand and anticipate the SA needs and information requirements of their colleagues in order to adjust their own actions accordingly. Hence Shu & Furuta define team SA as not just the the sum of shared SA and distributed SA in a team but also including the mutual awareness of one another’s minds as they interact as a team.

Measurement of SA

Since around 1990, dozens of techniques for measuring situational awareness in individuals and teams have been developed. Measurement techniques vary in their degree of intrusiveness and the extent to which they artificially manipulate or intervene in (and so potentially disrupt) subjects’ normal task performance. The variety of techniques can be classified in several ways. Typically, measures of SA are divided into three broad categories:

• Explicit measures are those which seek to capture how people actually perceive and understand the key elements of the situation. They involve the use of “probes” or questions designed to prompt subjects to self-report their actual SA.
  • The best-known (and most-used) technique is Endsley’s (1995b) SAGAT (Situation Awareness Global Assessment Technique), in which at certain intervals the task or simulation is temporarily frozen and subjects are presented a set of predetermined multiple-choice questions about the situation.
  • Alternative probe techniques include the use of open questions embedded as verbal communications during the task (known as “real-time probes”). This method is less intrusive and more “naturalistic” than artificially interrupting and freezing the task (Jones & Endsley, 2000).

• Implicit measures are those in which the state of someone's SA is inferred from indirect (but objective) evidence, such as:
  • Task performance analysis - For example, a subject who hits many targets is presumably demonstrating awareness of those targets, as in the UK Hazard Perception Test. The rationale for linking SA as explicit processing to performance is problematic, however (Baxter & Bass, 1998).
  • Communications analysis - The WESTT (Workload, Error, SA, Teamwork and Time) tool, for example, uses communication analysis and social network analysis to derive indirect measures of SA (Baber et al, 2004).
  • Physiological data - EEG and EOG response patterns may be correlated with particular states or changes in state of SA (e.g., French et al, 2007).

• Subjective measures are those which use numerical ratings of SA as given by the subject himself or by someone else. Some subjective techniques consist of just a single, overall SA rating (e.g., 1-7) while others use multiple scales which represent a breakdown of SA into a number of different key facets or aspects of interest. Some are fairly generic and could be presented to any kind of operator or decision-maker, while others are designed to reflect the unique SA requirements of a specific task or role.
  • Self-ratings are given by subjects themselves to describe their own SA. An example is SART (the Situation Awareness Rating Technique) developed by Taylor (1989). Self-ratings of SA are relatively easy to implement and can even be employed in actual task environments, such as in flight (Metalis, 1993). Multiple ratings can often be taken during a task, which is useful for comparison across time and different conditions, but only relative differences can be compared across different subjects since a rating of “4” given by one rater may not mean the same thing as a rating of “4” given by another (Fracker, 1991).
  • Observer-ratings are given by someone outside the task (usually a subject-matter expert) observing the subjects’ performance (e.g., Bell & Lyon, 2000).
  • Peer-ratings are used to evaluate SA in teams: one team member gives his subjective rating of another team member’s SA and vice versa (e.g., Carretta et al, 1996).

A subjective rating of SA represents how that rater currently perceives his own (or someone else’s) SA. Of course, when self-ratings are given during a task, the rater at that moment may be unaware of some important aspects of the situation (the “unknown unknowns”); hence self-raters can significantly overestimate their actual SA (e.g., Foy & McGuinness, 2000). Conversely, observers cannot see inside the minds of performing subjects and their ratings, based purely on observed behaviour, may underestimate how much the subject actually knows (Endsley, 1995b). It is clear, then, that the different measurement methods do not all measure the same thing. As a rule, explicit probe techniques measure the actual quality of SA while subjective techniques measure the perceived quality of SA, or confidence in SA (McGuinness, 2004). For this reason, some researchers have criticized subjective ratings as lacking validity. However, knowing how SA is perceived can sometimes be just as important as measuring actual SA, since errors in perceived SA quality (over-confidence or under-confidence in SA) may have just as harmful an effect on individuals’ or teams’ decision-making as errors in their actual SA (Endsley, 1998). The general recommendation for measuring SA is that, when possible, several measures of SA should be utilized to ensure concurrent validity (Harwood et. al, 1988) and to provide a balanced, informative assessment.

Issues

Situation awareness (SA) is a human factors term which has become something of a buzzword. Being a buzzword the term 'situation awareness' is tautologically unfortunate as there is more to situation awareness than simply being 'aware of your situation'. Despite its popularity and ubiquity there is some debate within the scientific literature about what SA is, how it works and whether we need such a concept at all.

Information and Knowledge

SA relies on information in the context (an objective state of the world) and a state of knowledge built on that information (a subjective state). Good SA, therefore, does not guarantee good performance, neither does poor SA preclude it. Knowledge in the head (as opposed to information in the world) can be defined as a “body of information possessed by a person” yet it is also “more than a simple compendium of dispositions to respond or a collection of conditioned responses” (Reber, 1995, p. 401). From an information processing viewpoint, knowledge appears to fall along a continuum. Knowledge can be a discrete instance of perceived information, akin to Gibson’s (1979) ideas of direct perception and, therefore, would have a direct analogue to an objectively manifest physical stimulus. Knowledge in this case is rather like holding a mirror up to reality. At the other end of the continuum, knowledge can be an entity that arises, or emerges, from the complex interplay of various mental processes, for which a publicly observable physical stimulus need not be present or else bears little structural resemblance to it. In other words, knowledge can be created by the simple perception of elements in the environment (what Endsley would call Level 1 SA) as well as comprehending what those elements mean (Level 2 SA). Level 3 SA is about predicting what is going to happen in the immediate future. Arguably, all perceptual experience is hypothetical, thus a person develops a mental theory of the world that helps them to test it and explain it, modifying the theory as time and situations require. In the language of Endsley's theory this is Level 3 SA.

It is tempting to see this three level model of SA as a sequential model but clearly it is not. For example, people can can have Level 2 and 3 SA without perceiving anything at all. Consider the case of driving along a familiar route. The driver 'expects' to perceive certain features and will be 'projecting' future states (Level 3 SA) even though that feature hasn't actually been enountered yet. Let us also assume that this driver is highly expert. It is conceivable that Level 1 SA could lead directly to Level 3 SA; no explicit 'comprehension' phase (Level 2 SA) is required. Furthermore, whilst it is tempting to see Endsley's three level model as not just sequential but also single channel, it is unlikely that SA is built up 'element by element'. If SA is about creating a good, parsimonious 'situational theory' of the world in order to base decisions and actions upon, then there is no particular requirement for it to literally 'look like' the world to which it is mapped nor to be as complex. If anything, quite the reverse.

Process

The process of acquiring and maintaining SA, which Endsley (1995) refers to as 'Situation Assessment', subsumes a panoply of mental operations and structures. As such, some authors suggest that SA is not really a psychological construct at all (in the way that, for example, Short Term Memory is) and that SA “should be viewed as a label for a variety of cognitive processing activities that are critical to dynamic, event driven and multi-task fields of practice” (Sarter & Woods, 1995, p. 16; Patrick & James, 2004). Quite frequently the term mental model is used as a description either of what SA is (a state of knowledge) or how it is acquired (a process). Although appealing, the term mental model is itself highly contentious, not least because of the circularity of being able to replace SA altogether with some version of the mental model concept. A whole range of other rather general concepts like memory, attention, perceptual processes and so forth have been implicated in the acquisition and maintenance of SA but there is, theoretically at least, still no definite answer as to the 'mechanisms' or 'process' of SA.

What we can say is related to the rather more non-linear idea of constructivism. This is the idea that people play a large part in creating the situation from which they develop their awareness. As Smith & Hancock (1995) put it, SA can be viewed as “a generative process of knowledge creation” (p. 142) in which “[…] the environment informs the agent, modifying its knowledge. Knowledge directs the agent’s activity in the environment. That activity samples and perhaps anticipates or alters the environment, which in turn informs the agent” (Smith & Hancock, 1995, p. 142) and so on. SA can itself lead to behaviours that create a better situation to be aware of. This non-linear flavour to SA takes us away from the somewhat mechanistic notions of progressing sequentially through discrete stages of information processing. Functionally, this may ultimately be a more useful approach.

Product

SA can also be regarded as a product. That is, less concerned with the processes of SA acquisition, "how it works", and rather more to do with "what it is" and "what it does". This, according to Endsley (1995), is Situation Awareness proper. Both Endsley (1995) and Gugerty (1997) speak of ‘knowledge states’ as representative of the ‘product’ of SA. Someone with a particular state of knowledge will, therefore, have better or worse SA than someone with a different state of knowledge.

Knowledge states represent the way in which situations are experienced, a so-called ‘situation focus’. This is more “concerned with the mapping of the relevant information in the situation onto a mental representation of that information within the individual” (Rousseau, Tremblay & Breton, 2004, p. 5). This viewpoint conveys a rather normative flavour to much of the extant work on SA (e.g. SA measurement methods such as SAGAT; Endsley, 1988) that looks for discrepancies between the ‘situation’ and the person's ‘awareness’. It makes the tacit assumption that if the individual's state of knowledge is not a mirror image of the actual 'situation' then their SA is faulty. Despite the appeal of such a view it is conceivable that good ‘awareness’ can be achieved not just by correspondence between an objective state of the world and its mental analogue, but also by the following:

Parts and Relations. The mappings that exist between different perspectives on a situation; in other words, to see connections between situational elements in addition to the elements themselves (e.g. Flach, Mulder & Paassen, 2004). In other words, the sum of situational knowledge may not be equal to its parts.

Abstraction. The way in which information and ‘awareness’ can be chunked into new functional units (thereby forming entities at higher, more implicit levels of abstraction) in order to develop a ‘situational theory’ of the world (Gugerty, 1997; Banbury, Croft, Macken & Jones, 2004; Bryant, Lichacz, Hollands & Baranski, 2004; Chase & Simon, 1973; Gobet, 1998). The term situational theory is a general term that reflects the “hypothetical nature of perceptual experience” (Bryant et al., 2004, p.110). A mental theory reflects the fact that ‘what is in the persons head’ (so to speak) is, arguably, “a representation that mirrors, duplicates, imitates or in some way illustrates a pattern of relationships observed in data or in nature […]”, “a characterisation of a process […]” that is able to provide “explanations for all attendant facts” (Reber, 1995; p. 465, 793). In other words, the mental theory might not look anything like the actual situation, in fact research in the field of expertise would suggest that the more expert a person is in a particular situation the 'less' likely their situational or mental theory of the world is likely to look like it.

Parsimony. A good theory, and there is little reason to suppose that a persons situational theory is likely to be any different in this regard, is one that aims to reduce complexity; the better the theory or model is, the more parsimonious it is likely to be (e.g. Gobet, 1998; Chase & Simon, 1973). The principle of parsimony would actually require the 'products' of SA to be at a higher probably more implicit level of abstraction. Driving Without Attention Mode (DWAM; Kerr, 1991; May & Gale, 1998) seems to be a case in point. DWAM is an extreme example of ‘implicit SA’. It is an event that is characterised by a car driver not being able to recall how they arrived at a destination yet it is clearly the case that there must have been a functioning mental theory of the driving context, and concomitant SA, in order for them to have arrived safely at all (despite a lack of ability to explicitly describe ‘how’ or to map situational elements onto their knowledge, or apparent lack of knowledge of the situation). In other words, the best mental theories, those developed by experts at a particular task, are likely to be the ones that cannot be (easily) described or verbalised.

Summary

We have arrived at a place that is rather a long way away from simply 'being aware of your situation'. SA is a surprisingly complex subject but we can distill all of this to try and say some useful and relatively uncontentious things about what it is, what it does, how it works and why it is useful.

• The term SA "is a shorthand description for keeping track of what is going on around you in a complex, dynamic environment" (Moray, 2005, p. 4).

• The aim of SA "is to keep the [individual] tightly coupled to the dynamics of the environment" (Moray, 2005, p. 4)

• How does it work? A collection of psychological processes enable people to construct a situational theory in order to structure what they perceive, know and expect, to connect what they perceive, know and expect into meaningful relationships, enabling them to understand, in the most parsimonious way possible, what is happening and what is going to happen.

• Why is it useful? The dynamic situational model helps to guide decision making and action. SA is part of the process of supporting the creation and maintenance of that model.

See also

• Brownout (aviation)
• Decision-making
• List of thought processes
• Sensemaking
• Situated cognition
• Air safety

References

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[[Category:thought]] [[Category:Cognition]] [[Category:Attention]] [[Category:Cognitive science]] [[de:Situationsbewusstsein]] [[es:Conciencia situacional]]