Telephone numbers in New Zealand

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New Zealand (and Pitcairn Islands, UK) telephone numbers
New Zealand (orthographic projection).svg
Location
CountryNew Zealand (and Pitcairn Islands, UK)
ContinentOceania
Typesemi-open
NSN length8 (landline)
9 (most mobile)
Typical format(0x) xxx xxxx
(0xx) xxx xxxx
(0xxx) xxx xxx
Access codes
Country calling code64
International call prefix00
Trunk prefix0

The New Zealand telephone numbering plan describes the allocation of telephone numbers in New Zealand and the Pitcairn Islands.

History[edit]

Until the 1970s, New Zealand's telephone network consisted primarily of step-by-step telephone exchanges, or a mixture of rotary and step-by-step exchanges in the main centres. A few rural areas were still served by manual exchanges. Crossbar exchanges were installed from the 1970s, and electronic exchanges from 1982. Local telephone number lengths varied from 3 to 6 digits depending on the size of exchange and population of the local calling area.

Numerous complex dialling instructions appeared in the front of telephone books explaining the number sequences needed to reach subscribers in local "free calling" areas, and in a few cases for short distance toll calls (usually to the local city or town), which were recorded on manually read meters in some step-by-step local exchanges. Local calls were free, and still are for residential customers. Long distance (toll) calls required the manual intervention of an operator, who had access to toll circuits, either via an operator's cord board or a toll exchange (switch). Access to the toll operator was by dialling 0.

Local directory service could be accessed via 100, telephone faults via 120, and emergency services by dialling 111.

Subscriber toll dialling (the historic codes)[edit]

Subscriber toll dialling (STD) was introduced in the New Zealand telephone network in the mid 1970s, a result of the introduction of NEC crossbar-based toll exchanges and their ability to perform number translation. One still needed to dial 0 to make a toll call, but instead of calling the operator, one could then dial the STD number directly. Access to the operator was via 010, while other service numbers remained unchanged.

The original STD codes were numbered roughly south to north, with a few exceptions. Some of the STD codes were:

  • 020 Gore
  • 021 Invercargill
  • 0225 Otautau
  • 0229 Te Anau
  • 024 Dunedin
  • 027 Greymouth
  • 0289 Westport
  • 0294 Alexandra
  • 0297 Oamaru
  • 0299 Balclutha
  • 03 Christchurch
  • 04 Wellington
  • 0502 Rangiora
  • 0504 Amberley
  • 0505 Fairlie
  • 0513 Kaikoura
  • 0516 Darfield
  • 0519 Waimate
  • 0524 Motueka
  • 053 Ashburton
  • 054 Nelson
    • 0544 Richmond
  • 056 Timaru
  • 057 Blenheim
  • 058 Paraparaumu
  • 059 Masterton
    • 0593 Carterton
  • 062 Hawera
    • 0623 Patea
  • 063 Palmerston North
  • 064 Wanganui
  • 0650 Pahiatua
  • 0652 Marton
  • 0658 Raetihi
  • 0663 Stratford
  • 067 New Plymouth
  • 069 Levin
  • 070 Napier-Hastings
  • 071 Hamilton
  • 0724 Wairoa
  • 0728 Waipukurau
  • 073 Rotorua
  • 074 Taupo
  • 075 Tauranga
  • 076 Whakatane
  • 079 Gisborne
  • 080 Tokoroa
  • 0812 Taumarunui
  • 0816 Paeroa
  • 0817 Huntly
  • 0818 Matamata
  • 0819 Te Aroha
  • 082 Te Awamutu
  • 0843 Thames
  • 0846 Warkworth
  • 085 Pukekohe
  • 0884 Dargaville
  • 0887 Kerikeri
  • 089 Whangarei
  • 09 Auckland

STD codes were assigned with larger areas having short STD codes (e.g. Auckland - 09), while smaller areas had longer STD codes and shorter local numbers (e.g. Shannon - 06927). The total number length, that is STD code and local number excluding the first 0, usually totalled seven digits, but could vary up to nine, often as exchanges increased the length of local numbers to accommodate new lines.

Reorganisation[edit]

With the introduction of NEC stored program control exchanges in the New Zealand telephone network during the 1980s, and the rapid growth in demand, the breakup of the New Zealand Post Office and the creation of Telecom, local telephone numbers were standardised to seven digits. In many parts of the country, the old area code was incorporated into the new number, however in some areas the numbers changed completely.

Town/City Old number New number
Whangarei (089) xx-xxx (09) 43x-xxxx
New Plymouth (067) xx-xxx (06) 75x-xxxx
Upper Hutt
Porirua
Lower Hutt
Wellington north
Wellington south
(04) 2xx-xxx
(04) 3xx-xxx
(04) 6xx-xxx
(04) 7xx-xxx
(04) 8xx-xxx
(04) 52x-xxxx
(04) 23x-xxxx
(04) 56x-xxxx
(04) 47x-xxxx
(04) 38x-xxxx
Nelson (054) xx-xxx (03) 54x-xxxx
Kaikoura (0513) xxxx (03) 319-xxxx
Dunedin (024) xxx-xxx (03) 4xx-xxxx
Invercargill (021) xx-xxx (03) 21x-xxxx

At the same time, the opportunity was taken to move directory service from 100 to 018 and charge for directory service calls. The justification for doing so was the introduction of a directory service computer system that gave access to current New Zealand telephone number listings, not just those printed in the telephone book, and the need for a separate user pays revenue stream for Telecom Directory Services, which was separate to the 5 regional (local) telephone companies, TNI and Telecom Mobile that Telecom had split itself into, as part of the sale of Telecom and deregulation of New Zealand telecommunications services.

Since 1993, land-line telephone numbers in New Zealand consist of a single-digit area code and a seven-digit local number, of which the first three digits generally specify the exchange and the final four specify the subscriber's unique line at that exchange.

International number lengths[edit]

The long distance trunk prefix, 0, which is prepended to national numbers, is not part of the international number.

The minimum number length after the international prefix is three digits. Most numbers, other than service numbers have at least eight digits.

The maximum number length after the international prefix is nine digits, except numbers starting with 210 (ten digits).

Present numbering plan[edit]

New Zealand follows an open numbering plan.[citation needed] The country code is 64. The long distance dialing prefix is 0. The international prefix is 00.

Landlines[edit]

New Zealand landline phone numbers have a total of eight digits excluding the leading 0: a one-digit area code, and a seven-digit phone number (e.g. 09 700 1234), beginning with a digit between 2 and 9 (but excluding 900, 911, and 999 due to misdial guards). There are five regional area codes: 3, 4, 6, 7, and 9. These must be dialled, along with the domestic trunk prefix, when calling a recipient outside the local calling area of which the caller is located. For example, one calling Dunedin from Christchurch must dial 03, even though Christchurch is 03 as well.

The combined domestic trunk prefix[1] and area codes are:

The first few digits of the local number can specify the general area of the telephone numbers. Note the names below are of the local calling areas.

Mobile phones[edit]

Telephone numbers for mobile phones begin with 02, followed by seven to nine digits (usually eight). The first few digits after the 02 indicate the original mobile network that issued the number.

Telephone numbers must always be dialled in full for mobile phones. In the late 1990s however, Telecom mobile phones could dial other Telecom mobile phones without the (then) 025 prefix, making 025 act like a landline area code.

Orcon no longer provide mobile services, these prefixes are now under Skinny.
Prefix Network Number length Notes
0201 Orcon
0202 Orcon
0203 Voyager

Formerly owned by Accelero

0204 Skinny 6 or 7 digits
0205 Vodafone
0206 Voyager Internet
0207 TeamTalk Unallocatable as of 5 December 2013
0208 TeamTalk Unallocatable as of 5 December 2013
0209 TeamTalk Unallocatable as of 5 December 2013
021 Vodafone 6 to 8 digits 6 digits originally assigned to on account customers only and 7 digits assigned to prepay customers only
022 2degrees 7 digits 2degrees was launched in August 2009.
023 Unused Owned by Vodafone
024 Unused Protected by Management Committee 30.01.09 to preserve the potential code expansion option.
025 Unused 6-7 digits Was used by Telecom New Zealand until it was shut down on 31 March 2007. All numbers have now migrated to 027 (7-digit), with older 025 numbers prefixed with 4 (e.g. 027-4xx-xxxx).
026 Spark New Zealand,
Team Talk
7 digits Used for calling Fleetlink or other trunked radios from a phone line
027 Spark New Zealand 7 digits Formerly Telecom New Zealand
028 0 Compass Communications
028 CallPlus or BLACK + WHITE
028 4 Warehouse Mobile Owned by The Warehouse group, this network launched on 28 November 2015 as an MVNO on 2Degrees Mobile
028 85 Vodafone Previously allocated to M2 Limited and was transferred to Vodafone on 6/11/13
028 86 Vodafone Previously allocated to M2 Limited and was transferred to Vodafone on 6/11/13
028 89 2Talk 7 digits
028 96 NOW Previously called Airnet NZ Ltd
029 TelstraClear (Vodafone) Vodafone acquired TelstraClear in 2012

The introduction of mobile number portability on 1 April 2007 meant that an increasing number of mobiles will be operating on a different network to that which originally assigned the number. To find out whether a particular number belongs to a specific network provider, one can text the mobile number of interest to 300. It is a free service provided by 2degrees. A reply will be sent to verify whether the number is operating on their network or not. Note: Some reports indicate this service will work for Vodafone and Spark, but as at 05/11/2014 only 2Degrees appears to support this service.

Other numbers[edit]

Toll-free and premium-rate calls[edit]

Toll-free numbers begin with 0508 or 0800, usually followed by six digits (some numbers have seven digits). Premium rate services use the code 0900 followed by five digits (some with six digits). Local rate numbers, such as Internet access numbers, have the prefix 08xx, and are usually followed by five digits.

  • 0508 Vodafone Tollfree
  • 0800 Spark, Vodafone and other network operators Tollfree
  • 08xy Various non-geographic services
    • 083210 Call Minder answerphone service
    • 08322 Infocall numbers
    • 0867 Dial-up Internet numbers
  • 0900 Premium rate services

Service numbers[edit]

Numbers beginning with 01 are for operator services.

  • 010 National Operator
  • 0170 International Operator
  • 0172 International Directory Service
  • 018 National Directory Service

The '1' codes are used for local services, including activating exchange features. The emergency services number is '111'.

  • 111 Emergency Services Operator (all telephones)
  • 112 Emergency Services Operator for GSM Mobiles (only)
  • 11x Not allocatable. Used internally for specific emergency services.
  • 12x Network operator repair and sales services.
  • 13 - 19 Various uses, mainly exchange service.

The mobile network also recognises telephone numbers starting with *, including:

  • *123 Spark Mobile Sales and Service
  • *222 Automobile Association Roadside Service
  • *500 Coastguard Marine Assistance
  • *555 Traffic Safety Services (Police non-emergency traffic calls)

Text message numbers for mobile phones are 3 or 4 digits long.

Other useful numbers[edit]

  • 1956 - reads back the number the user is calling from (includes the area code "3" 7654321). (not TelstraClear/Vodafone)
  • 1957 - reads back the number is user is calling from (without the area code e.g. 7654321). (not TelstraClear/Vodafone)
  • 1958 - sends back the number the user is calling from in DTMF tones. (not TelstraClear/Vodafone)
  • 511 - reads back the number is user is calling from (TelstraClear/Vodafone only)
  • 083201234 - reads back the pilot number of the line the user is calling from (if calling from a business line in a stepping group) or the individual number on the Telstra/Vodafone network.
  • 083201231 - reads back the pilot number as above, with area code.
  • 083201232 - returns the DTMF tones of the line called from.
  • 137 - ringer test (ringback number); Pick up phone handset, dial 137, hang up, the phone will ring, pick up handset to cancel.
  • 0196 - Dialed before numbers to show caller ID if it is disabled for outgoing calls on number you are calling from.
  • 0197 - Dialled before any normal phone number disables caller ID for the receiving party. (not Spark currently, possibly discontinued for others)
  • #31# - Dialled before any normal phone number disables caller ID for the receiving party.
  • *32 - Dialled before any normal phone number disables caller ID for the receiving party. (TelstraClear/Vodafone only)

Fictional numbers[edit]

New Zealand has no dedicated series of fictional telephone numbers. Television shows and movies generally use any available range of numbers (e.g. the TVNZ soap opera Shortland Street uses the unassigned (09) 4299 number range.).

See also[edit]

References[edit]

External links[edit]