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Clarabridge
Company typePrivate
IndustrySoftware
Founded2006
Headquarters
Reston, Virginia, United States
Key people
Sid Banerjee, Co-Founder, Chief Strategy Officer
Mark Bishof, CEO (2016-present)
Yuchun Lee, Chairman of the Board
Sanju Bansal, Board Member
ProductsCustomer feedback management services, Customer experience management, Text analytics, Sentiment Analysis, Speech analytics, Digital customer service
Websitewww.clarabridge.com

Clarabridge is an American software company. It was founded in 2006 in Reston, Virginia. Clarabridge offers customer experience software as a service (SaaS) using AI-powered text and speech analytics. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology,[1] the software is used in voice of the customer, customer experience management and customer feedback programs.

Company milestones

  • October, 2005: Clarabridge is incorporated
  • November, 2008: First Clarabridge Customer Connections User Conference (C3)
  • March, 2011: EMEA[clarification needed] Office Opens in London
  • December, 2011: One Billion Verbatim Processed[clarification needed]
  • August, 2012: Two Billion Verbatim Processed[clarification needed]
  • September, 2012: Clarabridge Culture/Social Inclusion Club Founded
  • February, 2013: Clarabridge opens office in San Francisco
  • September, 2013: $80M in Series D Funding[2]
  • April, 2014: Acquisition of Market Metrix
  • April, 2015: Acquisition of Engagor[3]
  • March, 2018: Clara-Ladies Founded[clarification needed]
  • July, 2018: Clarabridge Announces Support for WhatsApp Business
  • July, 2020: Clarabridge Introduces Intelligent Scoring (patent pending)[4]
  • October, 2020: Clarabridge Launches Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365[5]
  • October, 2020: Clarabridge Launches Partnership with Facebook[6]

References

  1. ^ "clarabridge - United States Patent and Trademark Office Search Results". Search.usa.gov. Retrieved 8 December 2014.
  2. ^ "Clarabridge Raises $80M". FINSMES. 2013-09-10. Retrieved 2014-02-20.
  3. ^ "Clarabridge Buys Belgian Firm". Washington Post. 2015-05-22. Retrieved 2015-05-22.
  4. ^ "Clarabridge introduces intelligent scoring in 2020 summer release". KM World. 2020-09-17. Retrieved 2020-09-17.
  5. ^ "3 updates to gather and manage feedback with Dynamics 365 Customer Voice". Microsoft Dynamics 365 Blog. 2020-10-13. Retrieved 2020-10-13.
  6. ^ "Facebook Introduces A New Messenger API with support for Instagram". TechCrunch. 2020-10-19. Retrieved 2020-10-19.
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