|Initial release||March 2005|
4.7.17 / March 9, 2017
|Written in||PHP 5.3+|
|Type||Customer Relationship Management|
|License||GNU AGPL 3|
CiviCRM (/ / SI-vi-SEE-ar-EM) is a web-based, open source, internationalized suite of computer software for constituency relationship management, that falls under the broad rubric of customer relationship management. It is specifically designed for the needs of non-profit, non-governmental, and advocacy groups, and serves as an association management system. CiviCRM is designed to manage information about an organization's donors, members, event registrants, subscribers, grant application seekers and funders, and case contacts. Volunteers, activists, voters as well as more general sorts of business contacts such as employees, clients, or vendors can be managed using CiviCRM.
CiviCRM's core tracks contacts, relationships, activities, groups, tags and permissions, while its components keep track of contributors (CiviContribute), events (CiviEvent), member lists (CiviMember), cases (CiviCase), grants (CiviGrant), campaigns (CiviCampaign), petitions (CiviPetition), bulk mailings (CiviMail) and reports (CiviReport).
CiviCRM is deployed in conjunction with either the Drupal, Joomla! or WordPress content management systems (CMS), and is supported by many hosting and professional services companies. Both the Drupal and Joomla! professional associations use CiviCRM. CiviCRM's license is the GNU AGPL 3.
CiviCRM is used by many large NGOs including Amnesty International, Creative Commons, the Free Software Foundation, and the Wikimedia Foundation for their fundraising. There are also cases of very large record sets being used with one company claiming to have set up CiviCRM with a set of over 3 million constituents. CiviCRM is also used by Kabissa to provide CRM capabilities to over 1,500 organizations, mostly in Africa.
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- Various authors: CiviCRM manual. Free book (GPL) by FLOSS Manuals (1st ed. May 2009, 2nd ed. May 2010, 3rd ed. March 2011). Covers CiviCRM's core functionality for contacts (individuals, households, and organizations), relationships, and activities, as well as its four main modules: CiviContribute, CiviEvent, CiviMail, and CiviMember.
- Free online books at CiviCRM Books
- Joseph Murray and Brian Shaughnessy: Using CiviCRM. Packt Publishing. Develop and implement a fully functional, systematic CRM plan for your organization Using CiviCRM.