Commission for Complaints for Telecom-television Services
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The Commission for Complaints for Telecom-television Services (CCTS), is Canada's national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. The CCTS was established in 2007 by the Canadian Radio-television and Telecommunications Commission, Canada's telecommunications and broadcasting regulators. All telecommunications service providers and all licensed television service providers must participate in the CCTS' complaint resolution process.