HMSHost

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HMSHost
Subsidiary
Predecessor Host Marriott Corporation
Founded Kansas City, Missouri 1897 (1897)
Founder Van Noy Brothers
Headquarters Bethesda, Maryland, U.S.
Coordinates 39°01′40″N 77°08′25″W / 39.0277°N 77.1403°W / 39.0277; -77.1403Coordinates: 39°01′40″N 77°08′25″W / 39.0277°N 77.1403°W / 39.0277; -77.1403
Key people
Steve Johnson (CEO)
Parent Autogrill S.p.A.
Website Official website

Global restaurateur HMSHost is a world leader in creating dining for travel venues, operating in 118 airports around the globe (including the 20 busiest in North America) and in 99 travel plazas on motorways throughout the U.S. and Canada.

HMSHost has annual sales in excess of $2.8 billion and employs more than 37,000 sales associates worldwide.

HMSHost is also a part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. With sales of around €4.3 billion in 2015, the Group operates in 31 countries and employs over 57,000 people. It manages approximately 4,200 stores in over 1,000 locations worldwide.

History[edit]

An ONroute location in Ontario

The company started as the Van Noy Railway News and Hotel Company founded in 1897 by the Van Noy Brothers of Kansas City, Missouri. With $20,000 and an eye for business, the four Van Noy brothers opened their first store which provided food, beverage and general merchandise to train travelers. In 1909 the company expanded its service to the traveling public aboard major steamship lines. Gift shops were installed on famous lines such as the Matson, American President, Grace and Moore-McCormack. The company continued to provide concessions to those traveling by water in the 1970s by operating duty-free stores that supplied merchandise to the diplomatic corps of the United Nations.

In 1926 the company expanded its concession business to restaurants, department store luncheonettes, independent street location and hotel gift shops, which paved the way for its first hotel venture in 1928 with the Beverly Hills Hotel. They went on to operate four other hotel locations in the 1970s.

Throughout the late 1930s the company continued its expansion to bus stations and terminals. Along with providing service to bus travelers the company opened its first Glass House restaurant, which later became a nationwide chain of roadside family-style restaurants. In 1954, the then “Interstate Company” continued its focus on travelers by entering the airport concessions business at San Francisco International Airport—an airport where the company still operates restaurants today. In the same year the company established its toll road division, opening its first plaza location in West Virginia.

From 1985-1990 the company, operating under “Marriot Corporation” after being acquired by Marriot, applied its same recipe for success to international airports and sports and entertainment venues such as Auckland International Airport and Orlando Arena. In 1993, Marriot Corporation split into Marriott International and Host Marriott Corporation and on January 2, 1996, Host Marriott Services Corporation was created when Host Marriott Corporation divided into two separate companies. Host Marriott continued to own lodging real estate while Host Marriott Services Corporation held and operated concessions at airports, rest stops on toll roads and freeways and at sports and entertainment attractions. Autogrill S.p.A. acquired the company in 1999, creating HMSHost.

Along the way, the company grew through its many acquisitions. It found itself with airport contracts in 18 of the 20 largest airports in the United States. Through Kilmer Host Service Centres, a joint venture with the Canadian company Kilmer van Nostrand, HMSHost also became a partner in ONroute service centres throughout the Canadian province of Ontario.

Brands[edit]

HMSHost uses its experience and global reach to ensure travelers are feeling good on the move, by bringing a unique mix of more than 300 proprietary, local, specialty, and national restaurant brands to travel venues around the world.

Exclusive[edit]

HMSHost creates a fresh, engaging culinary experience for travelers with new brands they may be seeing for the first time at its exclusive proprietary restaurants such as 1897 Market at Charlotte Douglas, Wicker Park at Chicago O’Hare, and brands like The Local and MKT that have expanded to over 10 airport locations with their seasonally inspired popular menu offerings.

Local[edit]

HMSHost also creates a sense of place for travelers arriving or departing by bringing popular local street-side concepts into airport and travel plaza locations. Brands such as The Hearth and Lee Kitchen at Toronto Pearson, Border Grill at LAX, and Kapnos Taverna at Reagan National resonate with local tastes while giving travelers an authentic flavor of the city around the airport.

Specialty[edit]

HMSHost’s specialty brands radiate the spirit of travelers’ favorite sports teams and iconic athletes. Restaurants like Dallas Cowboys Club at DFW, Whisky River at Charlotte Douglas, and PGA TOUR Grill with five airport locations have become travelers’ favorite stops.

National[edit]

HMSHost also gives travelers access to some of their most favored national brands, wherever they may be, having cultivated relationships with hundreds of brands that consumers prefer: Starbucks Coffee, California Pizza Kitchen, Chili’s, and Tim Hortons, to name a few.

Awards[edit]

HMSHost has been recognized by the industry as the top provider of travel dining with awards such as...

  • 2016 Best Overall Food & Beverage Operator (for the ninth consecutive year)
  • Food Operator with the Highest Regard for Customer Service (for the seventh year) by Airport Revenue News.
  • First Place for Best New Food and Beverage (Full-Service Concept) for 1897 Market at Charlotte Douglas International Airport by Airports Council International.
  • First Place for Best Innovative Consumer Experience Concept for its Channel Your Inner Chef live culinary contest at Chicago O’Hare International Airport.

Click here for a full list of awards and accolades won by HMSHost and its brands.

HMSHost Foundation[edit]

HMSHost Foundation is a 501(c)(3) Charity whose mission is to fight poverty in the local community with food, shelter, education, and workforce development. HMSHost, along with HMSHost Foundation, is also committed to the communities we serve, striving to be a responsible corporate citizen through charitable involvement, financial support, and job creation.

Click here to learn more about HMSHost Foundation.

Locations[edit]

HMSHost Locations Worldwide - 118

U.S. Airport Locations
Albany, NY

Anchorage, AK

Atlanta, GA

Baltimore, MD

Birmingham, AL

Boston, MA

Charlotte, NC

Chicago, IL (O'Hare)

Cincinnati, OH

Cleveland, OH

Columbus, OH

Dallas Love Field, TX

Dallas/Ft. Worth, TX

Dayton, OH

Denver, CO

Detroit, MI

El Paso, TX

Fairbanks, AK

Ft. Lauderdale, FL

Ft. Myers, FL

Fresno, CA

Grand Rapids, MI

Greensboro, NC

Harlingen, TX

Harrisburg, PA

Honolulu, Oahu, HI

Houston, TX (George Bush)

Houston, TX (Hobby)

Indianapolis, IN

Islip, NY

Jackson, MS

Jacksonville, FL

Kahului, Maui, HI

Kansas City, MO

Knoxville, TN

Las Vegas, NV

Lihue, Kauai, HI

Little Rock, AR

Los Angeles, CA (LAX)

Louisville, KY

Lubbock, TX

Manchester, NH

Memphis, TN

Miami, FL

Milwaukee, WI

Minneapolis/St. Paul, MN

Nashville, TN

New York, NY (JFK)

Newark, NJ

Norfolk, VA

Oakland, CA

Orlando, FL

Orlando, FL (Sanford)

Palm Beach, FL

Palm Springs, CA

Philadelphia, PA

Pittsburgh, PA

Phoenix, AZ

Portland, ME

Portland, OR

Providence, RI

Raleigh, NC

Sacramento, CA

Salt Lake City, UT

San Antonio, TX

San Diego, CA

San Francisco, CA

San Jose, CA

Santa Ana, CA

Sarasota, FL

Savannah, GA

Seattle, WA

Spokane, WA

St. Louis, MO

Tampa, FL

Tulsa, OK

Washington, DC (Dulles)

Washington, DC (Reagan National)

International Airport Locations
Europe

Amsterdam, The Netherlands

Belfast, Ireland

Channel Islands, UK

Copenhagen, Denmark

Cork, Ireland

Dublin, Ireland

East Midlands, UK

Helsinki, Finland

Inverness, Scotland, UK

Instanbul, Turkey

London (Heathrow), UK

London (Stansted), UK

Manchester, UK

Shannon, Ireland

St. Petersburg, Russia

Stockholm, Sweden (ARN & NYO)

Canada

Calgary, Canada (Alberta)

Edmonton, Canada (Alberta)

Halifax, Canada (Nova Scotia)

Montreal (Dorval), Canada (Quebec)

Ottawa, Canada (Ontario)

Toronto, Canada (Ontario)

Vancouver, Canada (British Columbia)

Africa

Cairo, Egypt

Asia-Pacific

Auckland, New Zealand

Bangalore, India

Cairns, Australia

Chandigarh, India

Christchurch, New Zealand

Dubai, United Arab Emirates

Hyderabad, India

Kuala Lumpur, Malaysia

Lucknow, India

Mumbai, India

Newcastle, Australia

Singapore, Singapore

Vietnam

Da Nang

Hanoi

Ho Chi Minh City

Motorway Locations (U.S. and Canada): 99
Atlantic City Expressway: 1 Travel Plaza location

Delaware Turnpike: 1 Travel Plaza location

Garden State Parkway: 5 Travel Plaza locations

Illinois Tollway 7 Travel Plaza locations

Indiana Toll Road 2 Travel Plaza locations

Maine Turnpike: 5 Travel Plaza locations

New Jersey Turnpike: 12 Travel Plaza locations

New York Thruway: 12 Travel Plaza locations

Ohio Turnpike: 12 Travel Plaza locations

Pennsylvania Turnpike: 16 Travel Plaza locations

West Virginia Parkway: 3 Travel Plaza locations

Ontario (Canada) Highways: 23 Travel Centre locations

See also[edit]

References[edit]

External links[edit]

Official website