Kayako
 | The topic of this article may not meet Wikipedia's notability guidelines for companies and organizations. (March 2013) |
 | |
| Type of business | Private |
|---|---|
| Headquarters | London |
| Key people |
|
| Industry | Software, CRM |
| Products | Kayako Fusion Kayako Case Kayako Engage |
| Employees | 140 |
| URL | www |
| Launched | 2001 |
Kayako is a software development company. The company develops a cloud-based customer service platform and on-premises help desk and customer support software.
Products
Kayako is available both as a SaaS (software as a service) cloud-based solution ('Kayako OnDemand') and as an on-premises, self-hosted solution ('Kayako Download').[1]
History
Kayako was established in 2001 by Varun Shoor, who formed the company and its first office in Jalandhar, Punjab after dropping out of college.[2] Shoor learned to program when he was 13 years old, and started work on Kayako at the age of 17.[3][4]
In August 2009, Kayako announced the availability of cost-free full licenses for charities and open-source software projects.[5][6]
To date, Kayako has not received any funding from external investors and is profitable.[7]
In July 2013, Viber's online Kayako help desk[8] was defaced by the Syrian Electronic Army. However, according to Kayako and Viber,[9] this was related to a compromise of an individual's account password, and not a security vulnerability in the Kayako application itself.
Locations
Originally founded and headquartered in Jalandhar, India, Kayako is now headquartered in London, United Kingdom[10] and has offices in Jalandhar and New Delhi in India.[11]
See also
- Comparison of ticket-tracking systems
- Comparison of help desk issue tracking software
- Customer relationship management
- IT service management (ITSM)
- Information Technology Infrastructure Library (ITIL)
References
- ^ Brandon, John (2012-02-01). "The new help desk: Agile, educational, efficient". ComputerWorld. Retrieved 2014-08-29.
- ^ Abra, Peerzada (2014-05-23). "Why entrepreneurs in India are bootstrapping their startups". The Economic Times. Retrieved 2014-08-29.
- ^ Mitra, Sramana (2014-01-02). "Bootstrapped Journey of a Child Entrepreneur in India: Varun Shoor, CEO of Kayako (Part 2)". One Million by One Million. Retrieved 2014-08-29.
- ^ C, Rajagopalan (2012-10-03). "Jalandhar School Kid drops University builds a Global Software Product Company". ProductNation.in. Retrieved 2014-08-29.
- ^ Sims, David (2009-09-06). "Kayako Offers Free Software to Non-Profits". TMCnet. Retrieved 2014-08-29.
- ^ "Free help desk software". Retrieved 2014-08-29.
- ^ Khan, Taslima (2014-06-22). "On Their Own Feet: Why some entrepreneurs delay or even turn down VC funding for their start-ups". Business Today. Retrieved 2014-08-29.
- ^ Goodin, Dan (2013-07-23). "Viber's online help desk sacked by pro-Syrian hackers". Ars Technica. Retrieved 2014-04-07.
- ^ Burke, Elaine (2013-07-23). "Syrian Electronic Army hacks Viber following phishing attack". Silicon Republic. Retrieved 2014-04-07.
- ^ Abrar, Peerzada. "Mass exodus: Tech startups may shift overseas as young ventures face regulatory hurdles in India". The Economic Times. The Economic Times. Retrieved 26 January 2015.
- ^ "Contact Kayako". Retrieved 2015-01-26.
External links
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