Comparison of help desk issue tracking software
Jump to navigation
Jump to search
This article does not cite any sources. (January 2020) (Learn how and when to remove this template message) |
This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.
System | Creator | License | Implementation language(s) | Back end | Launch Date |
---|---|---|---|---|---|
Faveo Helpdesk | Ladybird Web Solution | Proprietary | PHP | MySQL | 2015 |
GLPI | INDEPNET | GPL | PHP | MySQL | 2003 |
HEAT | FrontRange Solutions | Proprietary | .NET | Microsoft SQL Server, Oracle | 1990 |
JIRA | Atlassian | Proprietary, Free for non-commercial use; hosted & on-premises | Java | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2003 |
OTRS | OTRS | AGPL | Perl | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2001 |
Request Tracker | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle | 1999-10-13 |
Spiceworks | Spiceworks IT Software | Proprietary; free for use | Ruby | sqlite | 2006 |
Supportworks | Hornbill Systems | Proprietary | Visual C++ and PHP | Microsoft SQL Server, MySQL, Oracle, Sybase | 1994 |
SysAid | SysAid Technologies | Proprietary | Java, C# | MySQL, Derby, Oracle, Microsoft SQL Server | 2002 |
Tracker | Automation Centre | Proprietary | Groupware, requires Lotus Notes | IBM Lotus Domino | 2001 |
TrackerSuite.Net | Automation Centre | Proprietary | C# | Microsoft SQL Server | 2006 |
Zammad | Zammad GmbH | AGPL v3 | Ruby | MySQL, PostgreSQL | 2016 |
See also[edit]
References[edit]