Comparison of help desk issue tracking software

This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.

System	Creator	License	Implementation language(s)	Back end	Launch Date
Faveo Helpdesk	Ladybird Web Solution	Open Software License	PHP	MySQL	2015
GLPI	INDEPNET	GPL	PHP	MySQL	2003
HEAT	FrontRange Solutions	Proprietary	.NET	Microsoft SQL Server, Oracle	1990
JIRA	Atlassian	Proprietary, Free for non-commercial use; hosted & on-premises	Java	MySQL, PostgreSQL, Oracle, Microsoft SQL Server	2003
Liberum Help Desk	Doug Luxem	GPL	ASP	Microsoft SQL Server, Access	2000
OTRS	OTRS	AGPL	Perl	MySQL, PostgreSQL, Oracle, Microsoft SQL Server	2001
Request Tracker	Best Practical Solutions, LLC	GPL	Perl	MySQL, PostgreSQL, Oracle	1999-10-13
Spiceworks	Spiceworks IT Software	Proprietary; free for use	Ruby	sqlite	2006
Supportworks	Hornbill Systems	Proprietary	Visual C++ and PHP	Microsoft SQL Server, MySQL, Oracle, Sybase	1994
SysAid	SysAid Technologies	Proprietary	Java, C#	MySQL, Derby, Oracle, Microsoft SQL Server	2002
TeamWox	MetaQuotes Software Corp.	Proprietary	C++	FireBird	2008
Tracker	Automation Centre	Proprietary	Groupware, requires Lotus Notes	IBM Lotus Domino	2001
TrackerSuite.Net	Automation Centre	Proprietary	C#	Microsoft SQL Server	2006

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