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Meltwater (company)

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For water released by the melting of snow or ice, see Meltwater.
Meltwater
FormerlyMeltwater Group
Company typePrivately held company
Founded2001, Oslo, Norway
Headquarters
Silicon Valley, San Francisco
,
United States
Area served
Worldwide
Key people
Jørn Lyseggen (CEO)
Number of employees
approx. 1,600 (2017)
Websitemeltwater.com

Meltwater is a software as a service (SaaS) company that develops and markets media monitoring and business intelligence software.[1] The company was founded in Oslo, Norway, by Jørn Lyseggen, in 2001 and is headquartered in San Francisco, California, with additional offices across Europe, North America, Asia/Pacific, Australia, and Africa. The company employs more than 1,600 people and has more than 25,000 clients internationally.[2]

The Meltwater Foundation, a non-profit branch of the company, provides entrepreneurial and software training to promising young African students at the Meltwater Entrepreneurial School of Technology (MEST) in Accra, Ghana.

History

The company was founded in 2001 as Magenta News by Jørn Lyseggen and Gard Haugen. The company's first product was a news clipping service that scanned 100,000 news sources to collect keywords of relevance to its business customers.[3][4] The pair bootstrapped the company with $15,000 USD.[5] In 2005, the company relocated its headquarters to San Francisco and changed its name to Meltwater News.[3] In 2008, through the company's non-profit arm, the Meltwater Foundation, Lyseggen launched the Meltwater Entrepreneurial School of Technology in Accra, Ghana to provide entrepreneurial, software and business training to its Entrepreneurs in Training (EITs).[6][7][8]

In 2010, the company announced the release of Meltwater Press, a web-based media contact database that uses natural language processing technology to connect journalists with their most relevant covered topics.[9] After the acquisitions of the Bangalore-based social media monitoring company, BuzzGain in 2010,[3] and the CRM software developer JitterJam in February 2011, Meltwater released the social marketing and business intelligence tool Buzz Engage in June 2011.[10] In August 2011, the company acquired the real-time social search engine, IceRocket, and integrated its functionality into its rebranded Buzz Engage platform, Meltwater Buzz.[11][12]

In 2015, the company launched a new media intelligence platform, called "Meltwater," as a unified solution to solve marketing and business problems with the insights derived from the billions of online conversations and documents living outside company firewalls.[13] In March 2016, Meltwater acquired the analytics startup, Encore Alert, and integrated its functionality into its Smart Alert product offering.[14][15] In early 2017, Meltwater acquired Wrapidity, an Oxford University spin-out, to add AI to media monitoring capabilities automating extraction of data from unstructured web-based content.[16][17] That same year, the company acquired the Hong Kong-based big data company Klarity,[18] the media monitoring arm of the Postmedia Network, Infomart, the media monitoring company, Encore Alerts, and the data analysis startup, Cosmify.[2] In August 2017, Meltwater acquired Algo in combination of cash and stock.[19] In March 2018, Meltwater acquired DataSift.[20]

Litigation

Meltwater has been involved in legal proceedings surrounding the legality of temporary copies and its online media clipping service. It was ruled unlawful in the United States under the "fair use" doctrine and lawful in the UK (under UK and EU copyright law).

In the United States

Main article: Associated Press v. Meltwater

On March 21, 2013, U.S. District Judge Denise Cote of the Southern District of New York rejected Meltwater's claims that its use of Web stories drawn from a scan of 162,000 news websites from more than 190 countries was a fair use of copyright-protected material, in a lawsuit brought by The Associated Press. All claims and counterclaims were dismissed in July 2013.[21]

In the UK

Main article: Public Relations Consultants Association (PRCA) v The Newspaper Licensing Agency (NLA)

The case revolved around whether a client lacking a license would infringe copyright by being shown, and viewing, the extracts from copyrighted material in this way (it was common ground that to subsequently view a full article would require a license).[22][23] and was due to be heard in February 2011.[24]

In mid-March 2010, in an interim jurisdiction question the Copyright Tribunal ruled in favor of Meltwater and the Public Relations Consultants Association (PRCA), with the NLA was ordered to pay the costs of the suit.[22] However, on July 27, 2011, Meltwater lost upon appeal in the UK High Court.[25][26]

The decision was reversed in 2013 by the UK Supreme Court,[27] which ruled Meltwater's activities legal—subject to certain questions referred to the European Court of Justice intended to clarify matters of a cross-border nature. The rationale was that viewing of copyright works was not, and had never been, illegal in either the UK or European law,[27]: item 36  and Article 5.1 of the European Directive 2001/29/EC (which covers "temporary copies"[27]: item 9, 11 ]) permitted automated copying of a temporary nature for a lawful purpose. As mere viewing by Meltwater's clients was lawful under UK and EU law, the technical automated creation of temporary copies to enable and facilitate this were also lawful.[27]: item 16–17 

References

  1. ^ "Meltwater Group". Bloomberg. Retrieved January 11, 2017.
  2. ^ a b Magistretti, Berenice (August 15, 2017). "Meltwater Bolsters its Machine Learning Portfolio With Cosmify Acquisition". Venture Beat. Retrieved September 4, 2017.
  3. ^ a b c Hoge, Patrick (February 28, 2010). "Meltwater Hits $100M as Software Flows in New Directions". San Francisco Business Times. Retrieved January 4, 2017.
  4. ^ "Jorn Lyseggen". EuropeanCEO. November 15, 2010. Retrieved January 4, 2017.
  5. ^ Shead, Sam (March 25, 2015). "Meltwater: Could This Startup be Norway's Secret Unicorn?". Tech World. Retrieved January 4, 2017.
  6. ^ Dowuona, Samuel Nii Narku (October 1, 2012). "Meltwater Foundation to Establish World Class Software Developer in Ghana". Modern Ghana. Retrieved January 4, 2017.
  7. ^ Butcher, Mike (June 14, 2012). "Out of Africa - A Whole MEST of Startups Emerges in Ghana". TechCrunch. Retrieved January 4, 2017.
  8. ^ "Meltwater Foundation Announces the Opening of a Non-Profit Incubator in Ghana, Africa". Retrieved 2018-02-23.
  9. ^ "Meltwater Group Launches New Service For Media Outreach". Prweb.com. May 13, 2010. Retrieved January 4, 2017.
  10. ^ Rao, Leena (June 15, 2011). "Meltwater Debuts Social Media Monitoring Platform Buzz Engage". Retrieved January 4, 2017.
  11. ^ Rao, Leena (August 4, 2011). "Meltwater Acquires Mark Cuban-Backed Realtime Search Engine IceRocket". TechCrunch. Retrieved January 4, 2017.
  12. ^ Group, The Meltwater. "Meltwater Acquires Blogsearch Leader, IceRocket Inc., to Extend Leadership in Social Media Intelligence". www.prnewswire.com. Retrieved 2018-02-23. {{cite web}}: |last= has generic name (help)
  13. ^ Bradley, Diana (March 16, 2015). "Meltwater Simplifies Real-Time Data Monitoring With Revamped Tool". Retrieved January 4, 2017.
  14. ^ Roy, Rohit (March 31, 2016). "Meltwater Acquires Encore Alert to Bolster Social Capabilities". Retrieved January 4, 2017.
  15. ^ Hal Schwartz, Eric (March 29, 2016). "Local Analytics Startup Acquired, Team Heads to San Francisco". DC Inno. Retrieved January 4, 2017.
  16. ^ O'Hear, Steve. "Meltwater acquires Oxford Uni spin-out Wrapidity to add AI to media monitoring capabilities". TechCrunch. Retrieved 2017-03-22.
  17. ^ "Meltwater acquires Oxford University data extraction spinout Wrapidity – United Kingdom — Meltwater". United Kingdom — Meltwater. Retrieved 2017-03-22.
  18. ^ O'Hear, Steve (June 19, 2017). "Meltwater Acquires Hong Kong-based Klarity to Boost Social Media Monitoring in Asia". TechCrunch. Retrieved September 4, 2017.
  19. ^ Lunden, Ingrid. "Meltwater acquires Algo, an AI-based news and data tracker". TechCrunch. Retrieved 2017-11-20.
  20. ^ "Meltwater has acquired DataSift to double down on social media analytics – TechCrunch". techcrunch.com. Retrieved 2018-03-20.
  21. ^ "AP, Meltwater settle copyright dispute". USA TODAY. Retrieved 2018-02-23.
  22. ^ a b Masnick, Mike (March 17, 2010). "UK's Times Online Starts Blocking Aggregators Hours After Aggregators Win Copyright Tribunal Ruling Against Newspapers". Tech Dirt.
  23. ^ Charlton, Graham (3 November 2009). "The NLA explains why it is going after the news aggregators". Econsultancy.com.
  24. ^ Cartmell, Matt (15 March 2010). "Copyright Tribunal rules in favour of PRCA after NLA challenges license opposition". PRWeek.
  25. ^ Orlowski, Andrew (28 July 2011). "News leech loses appeal on High Court copyright case". The Register.
  26. ^ Conlon, Edward (27 July 2011). "Meltwater Loses Headline Appeal". Managing Intellectual Property.
  27. ^ a b c d http://www.supremecourt.uk/decided-cases/docs/UKSC_2011_0202_Judgment.pdf
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