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Snapper card

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Snapper Card
LocationWellington
LaunchedJune 2008
Technology
ManagerICM Limited
CurrencyNZD ($300 maximum load)
Stored-valuePay as you go
Auto rechargeAuto-topup
Validity
Retailed
  • Online
  • Telephone
  • Banks
Websitewww.snapper.co.nz

The Snapper card is a contactless electronic ticketing card used to pay for bus and train fares in Wellington, New Zealand.[1][2][3][4] It was introduced in Wellington in July 2008. Another version – the Snapper HOP card – was introduced to Auckland in 2011 and withdrawn from Auckland in late 2013.[5] Snapper CityLink cards were introduced in Whangārei in March 2014 and withdrawn in September 2018.[6] It was owned by Snapper Services Limited, a former subsidiary of Infratil until 2019 when it was sold to ICM Limited, a subsidiary of Allectus Capital.[7]

Services

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New Snapper card scanners at Wellington railway station, July 2022.

Buses

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GO Wellington buses were the first to use Snapper cards, with "tag on/off" card readers inside the bus entrance and exit doors. It was trialled by 200 users on route 17 to Karori. From 1 June 2009 there is a 20% discount on standard fares for adults using a Snapper. Previously, this discount was 25%. Snapper was made available on Valley Flyer buses from 14 June 2009, and on Runcimans school buses in September later that year.[8] As of 2018 Snapper is available on Mana/Newlands Coach Services buses as the Metlink bus network had been unified under one style and one fare system.

On 1 December 2009, Snapper announced plans to enter the Auckland market, targeting coverage of 80% of public transport by Rugby World Cup 2011. Infratil, ANZ Bank New Zealand (then ANZ National Bank), Eyede, Unisys and Beca Group pitched Snapper to the Auckland Regional Transport Authority (ARTA), which had made public its intention to introduce smartcards on public transport in Auckland.[9] Snapper released the so-called purple HOP card, which was used only on NZ Bus services (but no other Auckland bus company or service) in Auckland from March 2011 until late 2013. After Auckland Transport superseded ARTA in 2010, Thales Group was awarded the contract[10] and Snapper was required to exit the Auckland market after failing to make their system compatible with Thales' system. Subsequently, the rollout of the AT HOP card for all Auckland bus, train and ferry services was completed by Auckland Transport by March 2014.[11]

On 3 March 2014, the Northland Regional Council introduced Snapper cards for Whangarei's urban bus network, CityLink Whangarei.[12] On 29 September 2019, Snapper cards were phased out for the Whangarei bus network, which was replaced with the Bee Card.[13][14]

Trains

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The Johnsonville Branch was the first line to adopt the Snapper card system for fare payments on the 14th of November 2021, with the hardware, reader stands, and other necessary equipment being installed previously in August. "Snapper on rail" (as coined by Metlink) operated similarly to the already in-use bus system, with commuters required to "tag" on and off at card readers located on the station platform. The reason for the system only being installed on the Johnsonville Branch at first, was to act as a “trial run” to gauge if the system was viable to replace paper tickets on other Wellington suburban lines.[15][16]

The Snapper system was eventually rolled out to the Kapiti Line, Hutt Valley Line, and Melling Branch on the 12th of November 2022. The Wairarapa Connection adopted Snapper at later date, on the 27th of November 2022; marking full integration with the rest of the Snapper system.[17][18]

The Capital Connection (running between Wellington and Palmerston North) does not accept the Snapper card as it is not a Metlink service, and instead has its own ticketing and fare structure.[19]

Ferries

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Tickets for the East by West Ferry in Wellington could be purchased with Snapper cards at Queen's Wharf.[citation needed] Since early 2010, the Snapper card could be used to tag-on and tag-off the ferry, much like on buses, but there was no discount for using it on the ferry. Tag on-tag off services on the ferry have been discontinued. The old style card readers are there but they are covered up and disabled.

Retail stores

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Many retailers in Wellington allowed Snapper as a form of payment, and facilitate topping up a Snapper card. These included FIX convenience stores, dairies and ticket offices throughout the Greater Wellington region.

In 2015, Snapper announced that, from 1 June, these contactless payments would no longer be available in stores and retail outlets (but may still be accepted in some schools).[20]

Taxis

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Starting in September 2010, Snapper could be used as payment for around 700 of Wellington's 1250 taxis.[21][22][23] This was removed on 1 September 2020 due to it being available less often in taxis and used less by passengers.[24]

Use

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The bus-ticketing system is based on a "tag-on", "tag-off" principle, providing valuable data for transport authorities to analyse and plan for travel behaviour.[25][26]

There are 2 different types of cards; a red card for adults, and a green card for school-aged children, which comes pre-loaded with a child concession.[27]

Technology

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Snapper is a contactless smart card based on Infineon and SmartMX (from NXP Semiconductors) chip sets.[28] It uses the Triple DES cryptographic system, which is standard in financial cards and has been approved in New Zealand as a secure mechanism for connection through to the EFTPOS network. The Snapper system is an adaptation of the T-money system used in South Korea.[29][30]

On 3 May 2012, Snapper and 2degrees mobile announced the launch of a service that allows customers with a compatible NFC phone to make payments in all Snapper merchants using their mobile phone. The first phone to support this service is the LG Optimus Net. This service requires compatible NFC phone and a special SIM card with the snapper secure element included.

Use of personal information

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In 2012, Snapper ran an email marketing campaign using email addresses from 52,258 bus passengers who used the card. The email addresses, and other personal data such as date of birth and financial transactions, were originally collected by Auckland Transport and provided to Snapper. Auckland Transport said Snapper's marketing was not an appropriate use of personal data, but others questioned why Auckland Transport shared this passenger information with Snapper in the first place.[31] Following the incident, Auckland Transport reviewed its privacy policy.[32]

References

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  1. ^ "Snapper card users may continue to cough up for extra fees charged by retailers". Stuff. 6 November 2017. Archived from the original on 10 December 2017. Retrieved 10 December 2017.
  2. ^ Service, K.C.I. (2016). KOREA Magazine June 2016. Seoul Selection. pp. pt110-111. Retrieved 10 December 2017.
  3. ^ "Snapper will no longer be accepted in shops and cafes". Stuff. 22 May 2015. Archived from the original on 10 December 2017. Retrieved 10 December 2017.
  4. ^ Hunt, Tom (14 November 2022). "Snapper launched on all Wellington trains but its days are numbered". Stuff. Archived from the original on 26 November 2022. Retrieved 27 May 2023.
  5. ^ "Hop off - bus cards have to be replaced". NZ Herald. 15 January 2012. ISSN 1170-0777. Archived from the original on 29 October 2019. Retrieved 29 January 2020.
  6. ^ "Northland news in brief, use Snapper credit or lose it". NZ Herald. 31 August 2018. ISSN 1170-0777. Archived from the original on 31 December 2018. Retrieved 29 January 2020.
  7. ^ "Infratil announces sale of Snapper Services - NZX, New Zealand's Exchange". www.nzx.com. Archived from the original on 23 August 2021. Retrieved 23 August 2021.
  8. ^ "Runcimans welcomes Snapper aboard". NZBus – nzbus.co.nz. 17 August 2009. Archived from the original on 20 December 2018. Retrieved 20 December 2018.
  9. ^ "Snapper to make a splash". The Dominion Post. www.stuff.co.nz. 21 April 2008. Archived from the original on 24 April 2008. Retrieved 29 April 2008.{{cite news}}: CS1 maint: bot: original URL status unknown (link)
  10. ^ Auckland Regional Transport Authority Archived May 25, 2010, at the Wayback Machine
  11. ^ "Auckland Transport completes AT HOP rollout". Scoop.co.nz. 25 March 2014. Archived from the original on 2 April 2017. Retrieved 1 April 2017.
  12. ^ "Citylink Whangarei". www.snapper.co.nz. Archived from the original on 25 January 2016. Retrieved 2 January 2016.
  13. ^ "CityLink Snapper smartcard users urged to use credit before end September - Northland Regional Council". www.nrc.govt.nz. Archived from the original on 29 January 2020. Retrieved 29 January 2020.
  14. ^ "Bee Card is here!". CityLink Whangarei. Archived from the original on 28 April 2021. Retrieved 29 January 2020.
  15. ^ "Wellington finally gets Snapper on trains--but only on one line". Stuff/Fairfax. 14 November 2021. Archived from the original on 25 January 2022. Retrieved 25 January 2022.
  16. ^ "Wellington commuters will be able to use Snapper cards on some trains from October". Stuff/Fairfax. 3 May 2021. Archived from the original on 25 January 2022. Retrieved 25 January 2022.
  17. ^ "Snapper cards from November". Stuff/Fairfax. 29 April 2022. Archived from the original on 7 May 2022. Retrieved 7 May 2022.
  18. ^ "Snapper on rail network wide by end November » Metlink". www.metlink.org.nz. 3 October 2022. Archived from the original on 2 October 2022.
  19. ^ "Capital Connection". Capital Connection. Archived from the original on 24 March 2023. Retrieved 27 May 2023.
  20. ^ "Snapper will no longer be accepted in shops and cafes". Stuff/Fairfax. 22 May 2015. Archived from the original on 25 January 2022. Retrieved 25 January 2022.
  21. ^ "Taxis added to Snapper system". RNZ. 24 September 2010. Retrieved 17 February 2024.
  22. ^ "Paying taxi fares made faster with Snapper". Stuff. Retrieved 17 February 2024.
  23. ^ "Snapper expanded to Wellington taxis". SecureIDNews. Retrieved 17 February 2024.
  24. ^ Morrison, Isabella (27 August 2020). "Removal of Snapper payments in taxis". Snapper. Retrieved 17 February 2024.
  25. ^ "Aucklanders caught out by HOP card's 60-day cash swipes". Stuff. 11 September 2017. Archived from the original on 11 December 2017. Retrieved 10 December 2017.
  26. ^ "More than one million missed Hop tags last year, AT says". Stuff. 15 September 2017. Archived from the original on 10 December 2017. Retrieved 10 December 2017.
  27. ^ "Buying a Snapper card". Snapper. Archived from the original on 28 August 2022. Retrieved 2 August 2022.
  28. ^ "Snapper predicts demise of transport cards". Stuff. 28 January 2015. Archived from the original on 10 December 2017. Retrieved 10 December 2017.
  29. ^ "++++ Welcome to T-money World ++++". eng.koreasmartcard.com. Archived from the original on 25 January 2015. Retrieved 3 February 2022.
  30. ^ So the calculation data is sent to Korea Smart Card Corporation in Seoul and the calculation is done there. However, it is not compatible with the T-money system in Korea. It means you cannot use the Snapper card in Korea and vice versa.
  31. ^ "Commuters express privacy fears over Hop card ad blitz". NZ Herald. 17 February 2024. Retrieved 17 February 2024.
  32. ^ "Lawyers look at privacy after Snapper email marketing". NZ Herald. 17 February 2024. Retrieved 17 February 2024.
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