SysAid Technologies

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SysAid Technologies
Industry ITSM
Founded 2002
Headquarters Airport City, Israel
Key people
Founder: Israel Lifshitz, CEO Sarah Lahav
Products SysAid, an all-in-one IT Help Desk software
SysAid headquarters at Airport City business park, Lod, Israel

SysAid Technologies (formerly Ilient) is an international company founded in 2002[1] that develops and provides IT Service Management software. SysAid Technologies is a privately owned company, founded by Israel Lifshitz (also founder of NUBO Software).

Company overview[edit]

Corporate headquarters are located in Airport City, Israel, near Tel Aviv. In June 2010, the company opened an additional office in Sydney, Australia.[2] In May 2012, they opened another office in Brazil, South America.[3] SysAid's products are now used in more than 100,000 organizations[4][5] worldwide in numerous industries, including: healthcare,[6] retail, education, financial services,[7] manufacturing, aviation,[8] and food/beverages.

SysAid is a software system for IT professionals, however SysAid has also been deployed and used by other industry professionals, such as municipalities and insurance companies.

The Product and its Features[edit]

SysAid is an IT service management software designed to help automate a company's processes for help desk support, including hardware configurations, asset management, software licenses, tasks & projects, mobile device management (MDM),[9] and more. SysAid is available on an In-House or Cloud (SaaS) platform, and in Free, Pro, Enterprise, Education,[10] and MSP editions. The administrator interface is currently available in 10 languages.[11]

A notable feature of the software is IT Benchmark, a dynamic measurement tool that SysAid developed that translates the raw data of IT activities into meaningful and useful information. The tool enables administrators to analyze and evaluate their current IT statistics to that of previous data, as well as compare individual statistics with thousands of other IT departments worldwide.[12]

Other features include the End-User Portal, a Manager Dashboard, Remote Control, IT Knowledge Base, ITIL Package (configuration management database (CMDB), Priority Matrix, Change Management, and Problem Management), SLA/SLM tools,[13] Live Chat,[14] monitoring tool, Password Services, multi-company support, and a report building wizard to create customized reports.

SysAid has been awarded with Pink Elephant’s PinkVERIFY™ v3.1 status [15] verifying that SysAid is in alignment with ITIL processes, specifically for: Change Management, Incident Management, and Problem Management.


See also[edit]