Talk:Service design

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Service design education list[edit]

1. It's very long. 2. It will quickly become dated as programs are founded, dropped, or change their names. 3. Based on a quick sample, WP design-field articles don't generally have these lists.

It should be deleted. BlackcurrantTea (talk) 06:02, 17 June 2016 (UTC)

Related design disciplines[edit]

This article's History section is very thin and incomplete. Two specific comments:

1. There were more simultaneous origins and contributions to the discipline of service design than are referenced in this article. It is not just ITIL that is represented. In fact, I would argue that the UX community of practice has a stronger tie to Service Design than most other disciplines. But there are others who deserve credit.

Before the 90's, architects and industrial designers were already addressing service design concerns in many engagements. Toyota's TPS Archetype for globalizing production in the 1980's might be the first high-profile case. At the same time as the Koln work, in the 90's the web and software design disciplines were also pioneering work in this field. IDEO is far from the first agency to deliver these solutions to the business world. Experience Design firms simply did not have the marketing language before the term was coined. I suspect the Koln initiative owes a lot to the Scandinavians' Participatory Design work in the 60's and 70's as well.

I do not have all the citations, only my experience and memories from my education as a designer.

2. There is a description of Service Design in the History section. That should be in a different section. Also, the description is too vague. The text states that service designers are "uniquely oriented to service specific design needs" but the following text could be used to describe any user-centered or systems design activity (yes non-service designers also do service design). It would be more helpful to reference user-centered best practices, and then describe the "unique orientation" of service design.

I personally would argue Service Design is a specialty or extension of User-Centered Design, perhaps even Experience Design. — Preceding unsigned comment added by Patricia Colley (talkcontribs) 15:12, 11 November 2014 (UTC)

Service Design[edit]

How is it possible to produce an article about service design and not make reference to the following?

  • Basic S-O-R (Stimulus response models)
  • G Lyn Shostack's service blueprinting (process design)
  • Environmental psychology especially the work of Mehrabian- Russell (high and low load environments, the concept of 'flow')

BronHiggs (talk) 09:19, 27 December 2016 (UTC)

Delete article?[edit]

This is a terrible article. It looks like the introductory passages are simply filler - an excuse to set up the list of educational programs. Even the section on the so-called history of design is really a history of design education rather than a history of service design practice. It almost looks as if the authors have used the main article to include a long list of external links, that would almost certainly be deleted entirely if they were contained in an "External Links" section.

Conceptually the article has many gaps and omissions. It does not mention current theoretical frameworks used in the study of service design (service blueprinting, servicescapes, environmental psychology). But since there are already articles on these topis in wikipedia, (See Service blueprints; Servicescapes) it is questionable as to whether this article is required at all!)

The distinction between service design theory and service design practice is not clearly delineated and needs to be. Important topics like service blueprints are mentioned in passing, but the reader never really gets any real understanding of what a blueprint is, how it is used, why it is important, how to construct a blueprint, or even what it looks like.

I would recommend deleting this article, or at the very least deleting the long list of educational programs and reworking the remaining article to reflect the current thinking in the area of service design - from designing service products through to designing service spaces. This article needs a lot of work, including an total reconceptualisation and restructure before it could be useful to students of design. BronHiggs (talk) 21:12, 8 January 2017 (UTC)