From Wikipedia, the free encyclopedia
Jump to navigation Jump to search


Up-sell is a marketing term for the practice of suggesting higher priced products or services to a customer who is considering a purchase. — Preceding unsigned comment added by (talk) 12:54, 7 July 2016 (UTC) The definition was incomplete and inaccurate as it was written. I added, ", or in addition to,[1]" to the third sentence, and provided three references, because in common use "upselling" refers to selling an upgrade or selling an additional product or service. Ask any manager at McDonald's (or any fast food restaurant) what they mean by "upsell" and they will not say, "persuading the customer to purchase a different product instead of their original order". That would be bad business, as you can imagine. Plus, selling a different product is cross-selling, as the article states. --Markworthen (talk) 18:36, 13 September 2010 (UTC)

"Cross-Selling, sometimes called the 'bait and switch',...." — Preceding unsigned comment added by (talk) 19:28, 9 March 2014 (UTC)


This article is anti-encyclopedic. — Preceding unsigned comment added by Berkan~svwiki (talkcontribs) 06:54, 1 June 2016 (UTC)

Assessment comment[edit]

The comment(s) below were originally left at Talk:Upselling/Comments, and are posted here for posterity. Following several discussions in past years, these subpages are now deprecated. The comments may be irrelevant or outdated; if so, please feel free to remove this section.

No mention of how obnoxious and rude this practice is. No mention of customers who avoid businesses that upsell too aggressively. Examples: I cannot buy a pack of gum at Safeway without being harassed about their loyalty card. When I say I don't have one, the clerk wants to know if I want one.

The corporate world seems to believe that if they upsell aggressively enough, and long enough, people like me will just get used to it, and accept it as a fact of life.

If the wikipedia article is to be credible, some mention of these issues must be made. I'm not an experienced Wikipedia editor, so I'm not the guy for the job.

Substituted at 22:03, 26 June 2016 (UTC)