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Toku (company)

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Toku
IndustryCloud communications
FounderThomas Laboulle
Headquarters63 Chulia St, #15-01, Singapore
Areas served
South East Asia
Key people
  • Thomas Laboulle (CEO)
  • Christian Wong (CFO)
  • Christophe Riccardi (COO)
  • Ethan Ruff (CLO)
Number of employees
120 (2023)
Websitetoku.co

Toku is a cloud communications company based in Singapore.[1][2]

History

[edit]

Toku was founded in April 2018 by Thomas Laboulle.[3]

In September 2021, Toku raised $5 million in Series A funding.[4] The funds were used to support Toku's expansion, including the development of its "Contact Centre as a Service" platform.[4] In the same month, Toku joined Zoom's Phone Provider Exchange Program, facilitating the integration of businesses' PSTN carriers with Zoom's platform.[5] As an Enhanced Cloud Peering collaborator, Toku is listed for organisations to select as a carrier on the Zoom Phone platform.[6]

In June 2022, Toku became the first in Singapore and Southeast Asia to join the global AB Handshake Community.[7][8] In November, Toku announced a US$5 million Series A extension, raising the total funding to $10 million. The round was co-led by Delivery Hero Ventures and Malaysia's OSK Ventures.[9][10]

In April 2023, Toku acquired Activeo Singapore, the Southeast Asia operations of Activeo, a France-based customer experience (CX) consulting firm.[11][12][13] In December, Toku was awarded the 2023 Southeast Asia Cloud Contact Centre Services Competitive Strategy Leadership Award by Frost & Sullivan.[14]

In January 2024, Toku was recognised as the 37th Fastest Growing Company in Singapore by The Straits Times and Statista.[15]

In March 2024, Toku was ranked 225th amongst High-Growth Companies in Asia Pacific by the Financial Times and Statista.[16]

Services

[edit]

Toku specialises in contact centre platforms, programmable voice and messaging, campaign manager platform, and integration with Microsoft Teams and Zoom Phone.[1][17] The Infocomm Media Development Authority (IMDA) of Singapore has authorized the company to manage commercial SMS traffic.[18]

Initially holding a telco license, Toku now owns over 60 percent of Singapore's virtual numbers.[2]

Gojek, a major on-demand services platform, uses Toku's API for communication purposes.[19][20]

References

[edit]
  1. ^ a b "Tech in Asia". Tech in Asia.
  2. ^ a b "Toku raises US$10 million Series A funding for APAC expansion". The Business Times.
  3. ^ "As Sender ID Registry deadline looms, does SMS still matter?". The Business Times.
  4. ^ a b "CCaaS Startup Toku Raises $5 Million".
  5. ^ "Toku targets regional remote working market with Zoom deal".
  6. ^ "Singapore's Toku targets regional remote working market with Zoom deal".
  7. ^ "Toku Steps Up Efforts to Eliminate Call Frauds in Singapore - Telecom Review Asia Pacific". www.telecomreviewasia.com. 29 June 2022.
  8. ^ "Toku leads effort to eliminate call frauds in Singapore's telecommunications industry". Times of India.
  9. ^ "Funding Files: Cyber security, AI and cloud deal roundup". Times of India.
  10. ^ "Asia Digest: Japan's H2O Hospitality raises $30m; SG-based Toku raises $5m". DealStreetAsia.
  11. ^ "Toku acquires Activeo to help more APAC businesses unlock modern". Times of India.
  12. ^ "Toku acquires Activeo Singapore to boost transformation capabilities".
  13. ^ "Singapore-based Toku acquires SEA operations of Activeo". iTnews Asia.
  14. ^ "Toku Earns Frost & Sullivan's 2023 Southeast Asia Competitive Strategy Leadership Award for Building an Innovative Customer Experience as a Service (CXaaS) Platform That Boosts Contact Center Performance across Asia-Pacific". AsiaOne. 5 December 2023. Retrieved 16 January 2024.
  15. ^ "Singapore's fastest-growing companies 2024". The Straits Times. ISSN 0585-3923. Retrieved 13 March 2024.
  16. ^ Bell, Amy (13 March 2024). "FT ranking: High-Growth Companies Asia-Pacific 2024". Financial Times. Retrieved 13 March 2024.
  17. ^ "Tech in Asia - Connecting Asia's startup ecosystem".
  18. ^ "Toku Steps up Efforts to Eliminate Call Frauds". Telecom Review Asia Pacific.
  19. ^ "Toku's Communication API is used by Southeast Asian ride-hailing giant Gojek – Tembusu Partners".
  20. ^ "Toku's Cloud Communication APIs Solution wins at the SBR Technology Excellence Awards 2022 | Singapore Business Review".