Transcom WorldWide

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Transcom WorldWide S.A.
Industry Telecom, financial, travel & leisure, utility and retail
Founded 1995 in Sweden
Headquarters Sweden
Products Customer Relationship Management, Credit management, Interpretation, Legal services
Slogan Our people makes the difference

Transcom WorldWide AB is a customer relationship management and debt collection company founded in 1995 by Kinnevik. Operations are located in Europe, North and South America, Asia and Africa. Transcom employs over 29,000 people throughout its 62 sites worldwide.[citation needed] Johan Eriksson was appointed as CEO and President on December 2011. Transcom Worldwide was redomiciled from Luxembourg to Sweden in 2015. Early 2015, Kinnevik sold its remaining shares within Transcom. New biggest shareholder is Altor.


Transcom WorldWide is present in 54 contact centers in the following countries: Austria, Belgium, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, the Philippines, Poland, Portugal, Perú, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Tunisia, United Kingdom, and the USA .[1]


On 27 August 2007, Transcom announced that it had acquired 100% of NuComm International for $90 million CAD (63 million). An initial payment of $50 million CAD (35 million) was paid with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out was based on a multiple of operating profit, capped at a maximum of 9x EBIT for the complete deal.[citation needed]

NuComm had revenues of $122 million CAD (85 million) for the twelve months ended 31 July 2007. Réal Bergevin, the founder and CEO of NuComm, signed a contract to remain with the business under the new ownership.[2]


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