User:Lesdes2/Plum Voice

Plum Voice
Company type	Privately Held / Employee-Owned
Industry	Telecom and Software
Founded	2000
Founder	Matt Ervin
Key people	CEO: Andy Kuan
Website	www.plumvoice.com

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The Plum Group, Inc. (DBA Plum Voice) is a company that provides interactive voice response platforms, systems and hosting services to developers and companies to automate call center and business processes over the phone.

Products and services include:

The Plum VoiceXML Platform
Plum IVR Hosting Suite
Plum Survey
Plum IVR Server
Plum Professional Services
QuickFuse

Plum is headquartered in New York City with offices in Boston, Denver and London.

History

Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to create technologies for personalized audio communication. By 2001, Plum had commercialized the open-standard Plum VoiceXML IVR platform which facilitated the creation of dynamic telecom applications. Since then Plum has continually refined this product with supplemental tools and applications, while remaining a certified supporter of the open-standard VoiceXML 2.0 specification.

2001 - Commercial launch of Plum VoiceXML IVR platform for customer premise deployment
2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting
2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine
2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool.
2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications.