User:Regularguy90210/PanterraNetworks

PanTerra Networks is a cloud-based Unified Communications service provider.

History

PanTerra was founded in 2001 by Walter Snell and Sridhar Mupidi to offer communications services in a Software-as-a-Service (SaaS) model. Funded by high net worth individuals, the company received its first venture capital investment from D. E. Shaw Ventures in 2006. Andre Turenne joined the board from D. E. Shaw. In 2008, Halo Ventures invested in the company with Ed Esber joining the board.

In 2008, the company introduced its first product, WorldSmart, a cloud-based unified communications offering. The solution integrates voice, conferencing, video, messaging, email, collaboration, fax and call center services into a single solution with a common user and administration portal.

In 2009, PanTerra was named a visionary vendor in Gartner Research's UC-as-a-Service (UCaaS) Magic Quadrant Report and was listed in Red Herring's Top 100 Fastest Growing Hi-Tech Companies in North America.

In 2010, the company introduced a 100% browser-based version of WorldSmart (WorldSmart 4.0), eliminating any on-premise hardware or client software requirements and storing all communications in the cloud.

Additionally, in 2010, PanTerra made Inc. Magazine's Top 500 Fastest Growing Private Companies in America. According to Inc. Magazine, PanTerra experienced over 640% revenue growth from 2007 to 2010. PanTerra also was listed in Red Herring's 2010 Top 100 Hi-Tech Companies in North America. PanTerra also repeated their listing as a visionary vendor in Gartner's 2010 UCaaS Magic Quadrant Report.

The company is headquartered in Sunnyvale, CA with a development team in Hyderabad, India.

Services

WorldSmart Cloud Services is a suite of cloud-based unified communications services designed for Small and Medium sized Enterprises:

• Business Voice
  • Virtual PBX - All the basic PBX functionality is available including extension dialing, unlimited auto attendants, voicemail, ring groups, music on hold, and intelligent call routing, as well as some advanced features like MobileCall which allow a call to be transparently moved from any device (cell phone, desk phone, softphone) to any device.
  • Audio Conferencing - unlimited audio conferencing on a per user basis plus conference room conferencing.
  • Computer Telephony Integration - Their Advanced Communications Extensions (ACE) service integrates telephony with a desktop allowing full call control or a desk phone through a browser interface on the computer. It works with PCs, Macs and Linux-based computers.
  • Cloud VoiceMail and Voice-Text Transcription - Unlimited voicemail boxes per user with the ability to translate voicemails to text and deliver them to an email box.
• In-house Call Center
  • Advanced Queuing - Call Center product provides unlimited queues, music on hold, virtual agent location and features such as customer call back (ability to call a customer back when an agent is available instead of making them wait on the line).
  • Supervisory Modes - Supervisory modes including silent listen, whisper and barge-in to assist in agent training and quality control.
  • Call recording - Agents can record both inbound and outbound calls.
  • Live Monitoring - A browser-based live monitor application allows supervisors to monitor agents in real-time.
  • Detailed Reports - Real-time reports are available.
• Collaboration
  • Web Meeting - A WebEx like web collaboration capability is included which works with any user that has an internet browser.
  • Remote Desktop Share - Users can share their desktop with others as well as securely access their desktop remotely. This is very similar to GoToMyPC.
• Unified Messaging
  • Cloud Email - The company provided integrated hosted email that is compatible with Outlook clients and includes a separate browser-based client as well.
  • Digital Fax - Each user gets a personal digital fax number that they can receive faxes on. Received faxes can be viewed online or they can be emailed to the user. Users can also fax from their desktop.
  • Cloud Secure IM and SMS - The WorldSmart service supports integrated secure text messaging and instant messaging. Messages can be converted from IM to text and back based on a user's presence. All messages are stored in the cloud.
• Business Process Integration
  • Outlook Support - The Outlook client is fully supported allowing users to synchronize all their contacts and calendar events into the WorldSmart cloud as well as perform click to call functions and receive contact popups on inbound calls all from the Outlook interface.
  • Salesforce.com Support - A Salesforce.com plug-in integrates WorldSmart services with a CRM database, allowing auto dialing and contact popups.
  • WebAPIs - Any web-based application can be triggered with specific information passed to it such as callerID, customer ID, or time-of-day.
• Unifying Features
  • Real-time Presence - The desktop interface presents real-time presence information for all users.
  • 100% Browser-based Client - The desktop interface runs within a standard Internet browser, eliminating any client-based software installation or the storage of any communications on the remote desktop machine.

The services are sold in three unlimited UC suites:

• Element - a Basic UC suite for basic employees.
• Communicator - Upgraded UC suite that adds additional web collaboration and management oriented communications features.
• CallCenter - Upgraded UC suite that adds in-house call center capabilities.

See also

• unified communications
• cloud computing
• Software-as-a-Service
• service provider

External links

• www.panterranetworks.com