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Convergys Corporation
Type Public
Traded as NYSECVG
Industry Customer Management
Information Management
Professional Services
Founded 1998 (1998)[citation needed]
Headquarters Cincinnati, Ohio, United States
Number of locations 78
Key people Andrea Ayers (President/CEO)
Andre S. Valentine (CFO)
Claudia Cline (Sr. VP/General Counsel)
Chandra Venkataramani (CIO)
Products Infinys Rating and Billing (IRB), Dynamic Decisioning Solution (DDS), ICOMS, etc.
Revenue Increase $ 2.005 billion (2012)[1]
Operating income Decrease $ 38.6 million (2012)
Net income Decrease $ 100.6 million (2012)[1]
Total assets Decrease $ 2.038 billion (2012)[1]
Total equity Decrease $ 1.372 billion (2012)[1]
Employees 77,000 (Dec 2012)[1]

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers.


The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in August 1998 made it a fully independent company.[2] Since then, Convergys' headquarters in Cincinnati, Ohio, has acquired numerous companies.

Convergys sold its Human Resources Management line of business to NorthgateArinso in March 2010.[3]

On 22 March 2012, Japanese technology firm NEC announced it would buy the Information Management Business of Convergys for approximately $449 million.[4][5] In 2012, Convergys Philippines, 8 years after its entry into the country established 18 centers with 26,000 employees in all, was named “BPO Employer of the Year” at the annual International ICT Awards.[6]

One of the Convergys offices in Gurgaon, India

Convergys has approximately 89,000 employees in 70 customer contact centers and other facilities in India (New Delhi, Gurgaon, Pune, Thane, Hyderabad, and Bangalore), the Philippines (Manila, Cebu City, Davao City, Baguio City, Santa Rosa, Naga City and Bacolod), Vietnam, Indonesia, United States, Canada, Costa Rica, Honduras (Altia Business Park, San Pedro Sula), South America, Europe, the Middle East, Africa, and Asia.


  1. ^ a b c d e "Convergys, Form 10-K, Annual Report, Filing Date Feb 21, 2013". Retrieved Mar 28, 2013. 
  2. ^ "Convergys, Form S-1/A, Filing Date Aug 12, 1998". Retrieved Mar 28, 2013. 
  3. ^ "Convergys, Form 8-K, Current Report, Filing Date Mar 9, 2010". Retrieved Mar 28, 2013. 
  4. ^ "Convergys, Form 8-K, Current Report, Filing Date Mar 22, 2012". Retrieved Mar 28, 2013. 
  5. ^ CIO.COM website NEC to acquire Convergys Data Management Business. 22 March 2012. Visited: 3 April 2012
  6. ^ "Convergys named BPO 'employer of the year'". ABS-CBN news. 2012-04-20. 

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