Convergys
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| Type | Public |
|---|---|
| Traded as | NYSE: CVG |
| Industry | Customer Management Information Management Outsourcing Consulting Professional Services |
| Founded | 1998[citation needed] |
| Headquarters | Cincinnati, Ohio, United States |
| Number of locations | 68 |
| Key people | Jeffrey Fox (President/CEO) Earl C. Shanks (CFO) Julia A. Houston (General Counsel/Corporate Secretary) |
| Products | Infinys Rating and Billing (IRB), Dynamic Decisioning Solution (DDS), ICOMS, etc. |
| Revenue |  2.2 billion USD (2010) |
| Net income | 53.2 million USD (2010) |
| Employees | ~70,000 (2010) |
| Website | http://www.convergys.com/ |
Convergys Corporation (NYSE: CVG) is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers.
Convergys has approximately 70,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Costa Rica, South America, Europe, the Middle East, Africa, and Asia. In the western United States, Convergys uses a business model that offers entry-level customer-service work at pay not much above minimum wage, geared toward students and other beginning-level workers. It pays generous tuition reimbursement for enrolled students, and seems prepared to manage the turnover rates that such a comparatively mobile--one could say 'restless'--workforce tends to cause. Large numbers of especially first- and second-year employees leave its ranks. As a result, Convergys is virtually always hiring and training phone center workers. Convergys develops detailed training programs for these new employees, and offers good supervisor support for front-line call center workers dealing with customer problems.
[edit] History
The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys' headquarters in Cincinnati, Ohio, has acquired numerous companies.
Convergys sold its Human Resources Management line of business to NorthgateArinso in 2010.
