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I have removed this sentence that is unsourced, doubtful and harmful, according to WP:NOCITE policy. Probably should be removed altogether as it does not seem relevant...
Since the merger, many customers have called in and reported service malfunctions in their area, only to be told that it was either on the consumer's end, too many people on one node, or some other excuse. Customer service representatives have also been reported as falling asleep on the phone while assisting them with their issues. In a nutshell, when calling CenturyLink customer service, you'd most likely find prompter service in a brothel.
The above sentiment is consistent with my own experience with CenturyLink customer service. I've spent hours on the phone with representatives who barely understand English in order to resolve problems caused by CenturyLink. - J — Preceding unsigned comment added by 22.214.171.124 (talk) 04:08, 24 January 2012 (UTC)
I also have spent a great deal of time on the phone with there customer frustration department only to get the oposite of what I asked for. Also while dealing with them on the phone and the call does drop I've never receive a call back. It's also fun to enter the call back number through the automated service and then be asked the same question when talking to a live person. This gets even better if you have to call them three times a day. My hope is that they hire someone from Apple to explain what customer service even means. - Kelly W. Feb 2, 2012.--126.96.36.199 (talk) 19:34, 3 February 2012 (UTC)