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Orange (India)

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Orange Business Services India
Company typeSubsidiary of Orange Business Services
IndustryTechnology consulting
Technology services
Information and Communication Technology
Founded2007 (as Orange Business Services India)
14 February 2000 (as Orange)
HeadquartersThierry Bonhomme[1][2]
(CEO, Orange Business Services)
Bala Mahadevan[3][4]
(CEO, Orange Business Services India)
Productssee services and solutions
ParentOrange Business Services
WebsiteOrange India

The Orange brand in India, through a complicated set of mergers and divisions,[5][6] was acquired and eventually retained by Orange S.A.;[7][8] and currently operates as Orange Business Services India (OBS India).

On 14 February 2000, Hutchison Max – an Indian telecom joint venture majority owned by Hong Kong based Hutchison Whampoa introduced the brand in the country, through the rebranding of its existing Mumbai telecom circle Cell phone service – 'Max Touch', to 'Orange'.[6][9] Shortly, issues arose concerning the ownership of the 'Orange' brand in India, when France Telecom in May 2000 purchased the worldwide rights for the brand. Hutchison Essar (earlier Hutchinson Max) ended using the brand in Jan 2006.[6][10]

Orange[11] returned to the country in July 2007, as Orange Business Services India, when France Telecom acquired the enterprise network services and managed services business of GTL Ltd.[12][13] Since then, OBS India has grown to become one of the country's major data connectivity solutions provider.

As of June 2012, it has a network with 13 point of presence (PoP) in the country[3][4] and has offices in eight locations with over 2000 employees,[14] offering business services to local as well as global enterprises in cloud computing, unified communications and collaboration.[15] India houses one of the OBS's four major global service centres in Gurgaon.[14]

OBS India traces its presence in India to 1969, when SITA, (Societe Internationale de Telecommunications Aeronautiques), was created to meet the need of the airline industry.

History

Background of Global ownership of Orange : Before 2000

Further information: Orange (UK) § History, Orange SA § History, and Orange Business Services § History

The inception of Orange brand was in 1990 in United Kingdom with the formation of "Microtel Communications Ltd "[16] – a consortium initially formed by Pactel Corporation (American), British Aerospace, Millicom and Matra (French);[17] and later, to be wholly owned by BAe.[18] In July 1991, the Hong Kong based conglomerate – Hutchison Whampoa through a stock swap deal with BAe, acquired a controlling stake of 65% in Microtel, who by then had won a license to develop a Personal communications network (PCN) in United Kingdom.[17][18]

Subsequently, Hutchison renamed Microtel to Orange Personal Communications Services Ltd and on 28 April 1994, 'Orange' brand was launched in the UK mobile phone market . A holding company structure was adopted in 1995 with the establishment of Orange plc. In April 1996, Orange went public and floated on the London Stock Exchange and NASDAQ,[19] majority owned by Hutchison (48.22%),[20][21] followed by BAe (21.1%).[19] In June 1996, it became the youngest company to enter the FTSE 100, valued at £2.4 billion. And by July 1997 Orange had gained one million customers.

The stint as a public company came to an end in October 1999, when it was acquired for US$33 Billion by the German conglomerate – Mannesmann AG.[7][22] The Mannesmann's acquisition of Orange triggered Vodafone to make a hostile takeover bid for the German company. Shortly thereafter, in February 2000, Vodafone acquired Mannesmann for US$183 Billion and, decides to divest Orange as the EU regulations wouldn't allow it to hold two mobile licences.[23] France Télécom in May 2000, announced the acquisition of the global operations of Orange from Vodafone for US$37 Billion and the transaction was completed in August 2000.[24][25][26]

Launch of 'Orange' brand in India and its exit : 2000 – 2006

On 14 February 2000, Hutchison Max Telecom Ltd (HMTL) – a joint venture between Hutchison Whampoa and Max Group introduced the brand in the country; through the rebranding of its existing Mumbai telecom circle Cell phone service – 'Max Touch', to 'Orange'.[6][9] Shortly, issues arose concerning the ownership of the 'Orange' brand in India, when France Telecom who in May 2000 purchased the worldwide rights for the brand from Vodafone#History; made an offer to pick up a significant stake in Hutchison's India operations, in order to own the brand in India. Hutchison turned down the offer, as it had retained the rights over the brand in India through an earlier agreement, but ended up paying royalty to France Telecom.

France Telecom had earlier entered into a joint venture[27][28] with BPL Mobile (now Loop) – a rival of Hutchinson Max in Mumbai mobile market; but sold its entire 26% stake in JV in December 2004. Thus, it completely exited from its Indian operations,[29] because of dual brand visibility – competing against its own brand Orange, a business run by Hutchison.

In January 2006, Hutchison Essar (earlier Hutchison Max)[30] ended using Orange brand for its Mumbai operations and started using Hutch brand,[31] which was later acquired by Vodafone in 2007.

Evolution of OBS and return of Orange to India: 2006 – present

With the strategic ambition to become an integrated player in managed data networks and IP-based communication and hosting for global enterprises, France Telecom on 1 June 2006 announced the consolidation of the group’s business services operations[11][32] and rebranded its existing operations of Equant[33][34][35] and Wanadoo to a new entity – 'Orange Business Services' (informally, OBS).[36][37] The rebranding exercise created France Telecom SA's global brand for mobile telephony, as well as all broadband and business connectivity services – 'Orange'.[37]

In July 2007, the brand 'Orange' returned to India as Orange Business Services India, when France Telecom acquired the enterprise network services and managed services business of GTL Ltd[12][13] from Global Group- an Indian network services provider. Through the acquired business, France Telecom received the International and National Long distance license (ILD NLD) in India, that enabled OBS India to provide full range of network and related services to enterprises in India.[14]

In March 2008, it was reported that Reliance Communications was in advanced talks with France Telecom to bring the Orange brand back to Indian cellular market.[38] However, France Telecom denied any such deal and termed it as market speculation. In 2009, it was reported that Orange may apply for MTNL 3G (Jadoo) franchise deal. FT again discarded this report and commented that they would not like to limit themselves in Delhi & Mumbai.

In 2010, OBS India opened two offices in India – New Delhi and Gurgaon, and ever since, it has grown to eight locations, adding Bangalore, Chennai, Hyderabad, Kolkata, Pune and Mumbai. It directly employs over 2000 employees. As of June 2012, it has a network with 13 point of presence (PoP) in the country.[3][4]

India houses one of the OBS's four major global service centres in Gurgaon.[14]

Organisation and operations

OBS India traces its presence in India to 1969, when SITA, (Societe Internationale de Telecommunications Aeronautiques), was created to meet the need of the airline industry. It operates in eight locations and employs over 2,000 employees. The locations are – Gurgaon, New Delhi, Kolkata, Mumbai, Chennai, Bangalore, Hyderabad and Pune.[3]

The major global service center is located in Gurgaon.

Services and solutions

It offers integrated communication solutions and services to local as well as global enterprises in cloud computing, unified communications and collaboration,[15] which manage and integrate the complexity of international communications and enable multinational corporations to focus on the strategic initiatives that drive their business.[13][39]

The service and solutions portfolio include,

  • end-to-end enterprise solutions in Data Center Management, Server Management, Network Management, PC life-cycle Management, Security Management and Messaging Administration.
  • deliver and manage complex PBX, IP Voice based solutions, Unified Communications & Collaboration solutions
  • ITIL-aligned methodology and processes
  • Application management capabilities across verticals for CRM applications, IPT applications, Database Integration
  • Remote Infrastructure Management services
  • WAN-LAN integration, design and management expertise

Case studies

The complex merger operations that led to ownership of Orange by France Telecom and its subsequent branding is a subject for numerous management case studies on topics like strategic management,[6][10][40] brand management,[5][6][10][41] PEST analysis,[5] financing methods of merger and acquisitions[40] and leveraged buyouts.[40]

See also

References

  1. ^ "Bloomberg Business week – Company Overview of Orange Business Services". Retrieved 9 June 2012.
  2. ^ "How Vivek Badrinath is set to raise his profile with France's Orange huge India plans". Economic Times. 29 January 2012. Retrieved 9 June 2012.
  3. ^ a b c d "Q&A: Bala Mahadevan, Orange Business Services". SA. 9 March 2011. Retrieved 9 June 2012. SMEs will take to cloud before big companies
  4. ^ a b c "Bala Mahadevan: CEO, Orange Business Services". 14 March 2012. Retrieved 9 June 2012.
  5. ^ a b c "Management Case Study – Orange Romania". Coursework. Retrieved 9 June 2012.
  6. ^ a b c d e f "The Story of the Cellular Phone Brand Orange and how legal system affects branding (Case Code: BSTR002)". icmrindia.org. Retrieved 9 June 2012.
  7. ^ a b "Mannesmann to buy UK cellular firm; Vodafone, Hutchinson likely to react". CNN. 21 October 1999. Retrieved 9 June 2012.
  8. ^ "Orange SA History". hoovers.com. Retrieved 9 June 2012.
  9. ^ a b "Hutchison launches Orange brand". The Hindu. 8 February 2000. Retrieved 9 June 2012.
  10. ^ a b c "International Journal for Business, Strategy & Management : Rebranding to Branding : A Semiotical Journey" (PDF). 18 March 2008. Retrieved 9 June 2012. by Prof. Priyanshu Jain Asst. Prof. (Marketing), Institute of Marketing and Management
  11. ^ a b "Orange Business Services History". hoovers.com. Retrieved 9 June 2012.
  12. ^ a b [http://www.moneycontrol.com/news/business/orange-business-services-acquires-gtl%E2%80%99s-it-services-biz_291743.html "Orange Business Services acquires GTL�s IT services biz"]. Retrieved 9 June 2012. {{cite web}}: replacement character in |title= at position 38 (help)
  13. ^ a b c "Press release : Orange Business Services acquires GTL's IT services Business" (PDF). Retrieved 9 June 2012.
  14. ^ a b c d "Orange Business Services – India office locations". Orange SA. Retrieved 9 June 2012.
  15. ^ a b "Orange Business Services named data communications service provider of the year 2012". 8 June 2012. Retrieved 9 June 2012.
  16. ^ "Orange SA profile". ide.go.jp. 20 November 2000. Retrieved 9 June 2012.
  17. ^ a b "History of Cellular services". licensing.ofcom.org.uk. Retrieved 9 June 2012.
  18. ^ a b "The Facts : 2004" (PDF). na.baesystems.com. p. 107. Retrieved 9 June 2012.
  19. ^ a b "BAe's record-breaking sterling Eurobond issue" (PDF). 22 June 1999. Retrieved 9 June 2012.
  20. ^ "Hutchison Whampoa Releases Annual Results 1996". 26 March 1996. Retrieved 9 June 2012.
  21. ^ "Telecommunications – Hutchison Whampoa". 1996. Retrieved 9 June 2012.
  22. ^ "Mannesman to buy Orange for $33bn". New York Times. 21 October 1999. Retrieved 26 December 2008.
  23. ^ "Vodafone seals Mannesmann merger". BBC. 11 February 2000. Retrieved 26 December 2008.
  24. ^ "Orange's bright future". BBC. 8 January 2001. Retrieved 9 June 2012.
  25. ^ "France Telecom buys Orange for $37 bn". Financial Express. 30 May 2000. Retrieved 9 June 2012.
  26. ^ "France Telecom clinches Orange deal". BBC. 30 May 2000. Retrieved 9 June 2012.
  27. ^ "France Tele to lap up Orange in Oct". Economic Times. 26 September 2003. Retrieved 9 June 2012.
  28. ^ "France Tele to transfer entire stake in BPL Mobile". 2 December 2001. Retrieved 9 June 2012.
  29. ^ "France Telecom exits BPL, Essar buys 9.9%". 4 December 2004. Retrieved 9 June 2012.
  30. ^ "Hutchison Max renamed Hutchison Essar". licensing.ofcom.org.uk. 30 August 2005. Retrieved 9 June 2012.
  31. ^ "Hutch may replace Orange as brand name". 28 September 2005. Retrieved 9 June 2012.
  32. ^ "Bloomberg Business week – Company Overview of Orange SA". Retrieved 9 June 2012.
  33. ^ "Equant N.V. History". fundinguniverse.com. Retrieved 9 June 2012.
  34. ^ "France Telecom takes over Equant". BBC. 20 November 2000. Retrieved 9 June 2012.
  35. ^ "France Telecom, Equant Sign Multi-Billion Dollar Deal". 20 November 2000. Retrieved 9 June 2012.
  36. ^ "LinkedIn – Orange Business Services profile". LinkedIn. Retrieved 9 June 2012.
  37. ^ a b "Branded – Orange". 1 August 2005. Retrieved 9 June 2012. by Michelle Donegan
  38. ^ "Orange to ride RCom in second coming". 18 March 2008. Retrieved 9 June 2012.
  39. ^ "Orange Business Services presentation at MIT" (PDF). mit.edu. Retrieved 9 June 2012.
  40. ^ a b c "Case study : The Acquisition of France Telecom S.A and Orange Plc". Retrieved 9 June 2012.
  41. ^ "Superbrands case studies: Orange". Retrieved 9 June 2012.
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