8888 (Philippines)
8888 is a 24/7 national public service hotline operated by the Government of the Philippines. Also known officially as the Citizens' Complaint Hotline and as the President's Hotline, it was introduced on August 1, 2016 by President Rodrigo Duterte to allow members of the public to report poor government front-line service delivery and corrupt practices in all government agencies, government-owned and controlled corporations, government financial institutions and other instrumentalities of the government in the Philippines.[1] The 8888 Citizens' Complaint Center is managed by the Civil Service Commission under the supervision of the Office of the Cabinet Secretary which coordinates with the Office of the Special Assistant to the President and the concerned government agency for the prompt resolution of public grievances and to provide feedback on the action taken on citizens' concerns within 72 hours.[2][3]
History
Before the introduction of 8888, citizens seeking to make a complaint about a service provided by a government official would have to dial 1-6565 or the Contact Center ng Bayan (CCB) hotline. Introduced in 2012, the CCB served as the national government's helpdesk providing a public feedback mechanism linking the public and certain frontline government agencies. The CCB was established by the Civil Service Commission and the Information and Communications Technology Office–National Computer Center of the Department of Science and Technology to support the implementation of Republic Act 9485 or the Anti-Red Tape Act of 2007.[4] From its inception in 2012 to June 2016, the Civil Service Commission facilitated a total of 175,481 transactions ranging from calls, e-mails and SMS messages through the Contact Center ng Bayan.[4]
8888 hotline was launched on August 1, 2016 along with the new emergency hotline 9-1-1. On October 14, 2016, President Rodrigo Duterte signed Executive Order No. 6 which institutionalized the hotline and established the 8888 Citizens' Complaint Center. The order placed the contact center under the supervision of the Office of the Cabinet Secretary and also directed the office to provide other communication channels for public complaints, such as SMS, e-mail, website and social networking sites.[3][2] The order also provides for administrative sanctions to be imposed on government officials who fail to respond timely to the complaints received through the hotline.[2]
As of January 2017, the 8888 Citizens' Complaint Center receives more than 1,000 complaints from the public per day.[5] According to Civil Service Commission Chairperson Alicia de la Rosa–Bala, the government agencies the complaint center received the most complaints about since its inception in August 2016 were the Social Security System regarding release of pensions and benefits, the Land Transportation Office regarding the issuance of plates and licenses, the Home Development Mutual Fund or PAGIBIG regarding loan grants, the Bureau of Internal Revenue regarding processing of papers, and the Land Registration Authority regarding the issuance of land titles. De la Rosa–Bala said the complaints they have received vary from inaction on submitted applications or requests, slow processing of papers, snubs by civil servants, irritable government employees, fee overcharging, and the presence of "fixers" in government agencies.[5]
==See als
References
- ^ Marasigan, T.; Macapagal, M.; Atuelan, H. (1 August 2016). "Dial 8888, 911: Gov't opens complaints, emergency hotlines". ABS-CBN News. Retrieved 19 May 2017.
- ^ a b c "Executive Order No. 6, s. 2016" (PDF). Official Gazette (Philippines). Retrieved 19 May 2017.
- ^ a b Romero, A. (26 October 2016). "Duterte signs EO to institutionalize 8888 hotline". The Philippine Star. Retrieved 19 May 2017.
- ^ a b Diola, C. (5 July 2013). "CSC encourages usage of 'Sumbungan ng Bayan,' 8888 hotline". The Philippine Star. Retrieved 19 May 2017.
- ^ a b Torres, S.A. (12 January 2017). "SSS, LTO, BIR, Pag-IBIG get most flak in 8888 hotline". ABS-CBN News. Retrieved 19 May 2017.