User:Toa Nidhiki05 (Work)/Versaterm: Difference between revisions

From Wikipedia, the free encyclopedia
Browse history interactively
← Previous editNext edit →
Content deleted Content added
VisualWikitext
No edit summary
Line 24: Line 24:


== Acquisitions ==
== Acquisitions ==
Versaterm acquired Baltimore-based Akashi Systems in June 2021.<ref name="Baltimore public safety software firm Adashi Systems has been acquired">{{cite web |last1=Babcock |first1=Stephen |title=Baltimore public safety software firm Adashi Systems has been acquired |url=https://technical.ly/startups/adashi-versaterm-acquisition/ |website=Technical.ly |access-date=March 17, 2024 |language=en |date=June 22, 2021}}</ref>
Versaterm acquired Baltimore-based Akashi Systems in June 2021.<ref name="Baltimore public safety software firm Adashi Systems has been acquired">{{cite web |last1=Babcock |first1=Stephen |title=Baltimore public safety software firm Adashi Systems has been acquired |url=https://technical.ly/startups/adashi-versaterm-acquisition/ |website=Technical.ly |access-date=March 17, 2024 |language=en |date=June 22, 2021}}</ref> In July 2021, Versaterm acquired SPIDR, a company that sold automated text, email, and mobile software for use by law enforcement.<ref name="Versaterm Buys SPIDR in Latest Emergency Response Tech Deal">{{cite web |title=Versaterm Buys SPIDR in Latest Emergency Response Tech Deal |url=https://www.govtech.com/biz/versaterm-buys-spidr-in-latest-emergency-response-tech-deal |website=GovTech |access-date=March 3, 2024 |language=en |date=July 27, 2021}}</ref> SPIDR is in use in [[Edmonds, Washington]], where it is used to send automated texts or emails.<ref name="Edmonds police improving 911 communications process with automated texts, emails">{{cite web |title=Edmonds police improving 911 communications process with automated texts, emails |url=https://myedmondsnews.com/2023/02/edmonds-police-improving-911-communications-process-with-automated-texts-emails/ |website=My Edmonds News |access-date=March 3, 2024 |date=February 7, 2023}}</ref>

In July 2021, Versaterm acquired SPIDR, a company that sold automated text, email, and mobile software for use by law enforcement.<ref name="Versaterm Buys SPIDR in Latest Emergency Response Tech Deal">{{cite web |title=Versaterm Buys SPIDR in Latest Emergency Response Tech Deal |url=https://www.govtech.com/biz/versaterm-buys-spidr-in-latest-emergency-response-tech-deal |website=GovTech |access-date=March 3, 2024 |language=en |date=July 27, 2021}}</ref> SPIDR is in use in [[Edmonds, Washington]], where it is used to send automated texts or emails.<ref name="Edmonds police improving 911 communications process with automated texts, emails">{{cite web |title=Edmonds police improving 911 communications process with automated texts, emails |url=https://myedmondsnews.com/2023/02/edmonds-police-improving-911-communications-process-with-automated-texts-emails/ |website=My Edmonds News |access-date=March 3, 2024 |date=February 7, 2023}}</ref>


In August 2021, Versaterm acquired JusticeTrax, a forensic case management software company.<ref name="Versaterm Buys Forensic Software Provider JusticeTrax">{{cite web |title=Versaterm Buys Forensic Software Provider JusticeTrax |url=https://www.govtech.com/biz/versaterm-buys-forensic-software-provider-justicetrax |website=GovTech |access-date=March 15, 2024 |language=en |date=August 31, 2021}}</ref> Their services were expanded to the cloud in April 2022.<ref name="JusticeTrax Debuts Cloud Version of Crime Lab Software">{{cite web |title=JusticeTrax Debuts Cloud Version of Crime Lab Software |url=https://www.govtech.com/biz/justicetrax-debuts-cloud-version-of-crime-lab-software |website=GovTech |access-date=March 15, 2024 |language=en |date=April 21, 2022}}</ref> In October 2022, Versaterm acquired FivePoint Solutions, which has technology that "focuses on data integration and case management in law enforcement, courts and schools", according to GovTech.<ref name="What Fuels Versaterm’s Public Safety Acquisition Streak?">{{cite web |last1=Reuter |first1=Thad |title=What Fuels Versaterm’s Public Safety Acquisition Streak? |url=https://www.govtech.com/biz/what-fuels-versaterms-public-safety-acquisition-streak |website=GovTech |access-date=February 28, 2024 |language=en |date=March 30, 2023}}</ref> In January 2023, they acquired Visual Labs, a smartphone body and dash camera software provider.<ref name="Versaterm acquires U.S. video software-maker in Ottawa firm’s eighth M&A deal since 2020 – Ottawa Business Journal" />
In August 2021, Versaterm acquired JusticeTrax, a forensic case management software company.<ref name="Versaterm Buys Forensic Software Provider JusticeTrax">{{cite web |title=Versaterm Buys Forensic Software Provider JusticeTrax |url=https://www.govtech.com/biz/versaterm-buys-forensic-software-provider-justicetrax |website=GovTech |access-date=March 15, 2024 |language=en |date=August 31, 2021}}</ref> Their services were expanded to the cloud in April 2022.<ref name="JusticeTrax Debuts Cloud Version of Crime Lab Software">{{cite web |title=JusticeTrax Debuts Cloud Version of Crime Lab Software |url=https://www.govtech.com/biz/justicetrax-debuts-cloud-version-of-crime-lab-software |website=GovTech |access-date=March 15, 2024 |language=en |date=April 21, 2022}}</ref> In October 2022, Versaterm acquired FivePoint Solutions, which has technology that "focuses on data integration and case management in law enforcement, courts and schools", according to GovTech.<ref name="What Fuels Versaterm’s Public Safety Acquisition Streak?">{{cite web |last1=Reuter |first1=Thad |title=What Fuels Versaterm’s Public Safety Acquisition Streak? |url=https://www.govtech.com/biz/what-fuels-versaterms-public-safety-acquisition-streak |website=GovTech |access-date=February 28, 2024 |language=en |date=March 30, 2023}}</ref> In January 2023, they acquired Visual Labs, a smartphone body and dash camera software provider.<ref name="Versaterm acquires U.S. video software-maker in Ottawa firm’s eighth M&A deal since 2020 – Ottawa Business Journal" />

Revision as of 19:04, 17 April 2024

Versaterm Public Safety
Founded1977
FounderMike Goudge[1]
Headquarters400-1331 Clyde Avenue,
Ottawa
,
Canada
Area served
North America[1]
Key people
Warren Loomis (president and CEO)[1]
Number of employees
115 (2020[1])
Websitewww.versaterm.com

Versaterm Public Safety is a Canadian company based in Ottawa, Ontario that develops technology products police, fire, and other public safety agencies. Former Royal Canadian Mounted Police employees established the company in 1977; the group had previously developed the Canadian Police Information Centre, a national police database. In 2020, Versaterm was acquired by Banneker Partners, a private equity group, and began a series of acquisitions within the industry.

According to the The Globe and Mail, Versaterm and its rival Niche Technologies, also based in Canada, have "cornered much of the market" for records management in North American police forces.[2]

History

Versaterm was founded in 1977 by former employees of the Royal Canadian Mounted Police (RCMP).[1] By 2015, the company had emerged, according to The Globe and Mail as one of the two largest companies for records management in North American police forces.[2] As of 2020, Versaterm's software is used by around 100 police and fire departments in the US and Canada, and the company services over 130 RCMP detachments in British Columbia.[3]

Versaterm was owned by Michael Goudge until his death in 1998, when ownership passed to his wife and children. In 2020, the business was sold by the family to Banneker Partners, a private equity group based out of San Francisco.[1] Since being acquired by Banneker Partners, Versaterm acquired nine other businesses by 2023, making it one of the most prolific acquirers in the industry in that timespan.[4][5]

Acquisitions

Versaterm acquired Baltimore-based Akashi Systems in June 2021.[6] In July 2021, Versaterm acquired SPIDR, a company that sold automated text, email, and mobile software for use by law enforcement.[7] SPIDR is in use in Edmonds, Washington, where it is used to send automated texts or emails.[8]

In August 2021, Versaterm acquired JusticeTrax, a forensic case management software company.[9] Their services were expanded to the cloud in April 2022.[10] In October 2022, Versaterm acquired FivePoint Solutions, which has technology that "focuses on data integration and case management in law enforcement, courts and schools", according to GovTech.[4] In January 2023, they acquired Visual Labs, a smartphone body and dash camera software provider.[5]

Versaterm acquired Komutel, an emergency call handling provider, in November 2021.[11] In April 2024, Versaterm acquired Integrated Computer Systems.[12]

Products

CAD software

According to GovTech, Versaterm services over "65,000 police, fire and medical agencies" with "computer-aided dispatch, records management, citizen engagement and related technologies" as of August 2021.[9] The Versaterm Case Service reporting system was launched in 2023. It uses artificial intelligence to collect information for non-emergency response calls, which can be used instead of the 3-1-1 telephone number.[13] Queen Creek, Arizona[14], Austin, Texas,[15] and Baltimore implemented Case Service in 2023.[16]

In September 2023, Versaterm reached a partnership with EagleView, a company specializing in geospatial data. According to GovTech, EagleView data is used in Versaterm’s computer-aided dispatch and mobility systems, allowing first-responders to "access top-down and side angles of structures, roads and other sites".[17]

Versaterm also provides forensic investigation and analysis software[18], judicial case review software,[19] school safety software,[20] and first responder health and wellness software.[21]

CAD software

Police agencies that have employed Versaterm's CAD system include Portland, Sacramento, Salt Lake City, and Seattle.[22]

Portland adopted Versaterm's system in 2011, at a cost of $14.5 million.[23][22] Some officers reported difficulties using the system, and some agencies were also irritated by the $2.5 million annual maintenance costs they were required to contribute.[22] However, most of the issues had been fixed by 2013, and Portland defended the launch, pointing out that issues were to be expected in such a new system. Versaterm said "very few" of the reported problems were related to its software.[23] In 2013, Portland attributed issues to improper training of 911 operators.[24]

Records management

Versaterm's record management software has been used by police forces from Austin, Texas,[25] British Columbia,[26][27][28] Minneapolis, Minnesota,[29] Pasadena, California,[30] Portland, Oregon[22] Gilbert, Arizona,[31] and Seattle, Washington.[25]

Minneapolis began using the system in 2018, at an estimated cost of nearly $10 million over 12.5 years, replacing their 28-year old CARPS system.[32]

Community engagement

Community engagement applications support the management of the high volume of calls and incidents by automating certain communications.[33] Versaterm's SPIDR technology can be used to send automated texts or emails after calling 9-1-1, [8] and IAPro can store demographics for officers and subjects as well as performance metrics for officers.[34]

SPIDR been utilized in a number of cities, including Albuquerque,[35] Denver, Colorado,[36] and Washington, DC.[37] IAPro has been used in Yonkers since 2016[34] and San Diego since 2017.[38]

References

  1. ^ a b c d e f Sali, David (December 11, 2020). "Ottawa public safety software maker Versaterm acquired by U.S. private equity firm". Ottawa Business Journal. Retrieved February 28, 2024.
  2. ^ a b Hoffman, Kristy; White, Patrick; Webb, Danielle (August 17, 2015). "Carding across Canada: Data show practice of 'street checks' lacks mandated set of procedures". The Globe and Mail. Archived from the original on October 29, 2015. Retrieved August 7, 2020.
  3. ^ Staff, Techopia (June 14, 2021). "Versaterm buys Baltimore-based public safety software-maker in bid to boost customer base – Ottawa Business Journal". Ottawa Business Journal. Retrieved March 20, 2024.
  4. ^ a b Reuter, Thad (March 30, 2023). "What Fuels Versaterm's Public Safety Acquisition Streak?". GovTech. Retrieved February 28, 2024.
  5. ^ a b Sali, David (January 19, 2023). "Versaterm acquires U.S. video software-maker in Ottawa firm's eighth M&A deal since 2020 – Ottawa Business Journal". Ottawa Business Journal. Retrieved February 28, 2024.
  6. ^ Babcock, Stephen (June 22, 2021). "Baltimore public safety software firm Adashi Systems has been acquired". Technical.ly. Retrieved March 17, 2024.
  7. ^ "Versaterm Buys SPIDR in Latest Emergency Response Tech Deal". GovTech. July 27, 2021. Retrieved March 3, 2024.
  8. ^ a b "Edmonds police improving 911 communications process with automated texts, emails". My Edmonds News. February 7, 2023. Retrieved March 3, 2024.
  9. ^ a b "Versaterm Buys Forensic Software Provider JusticeTrax". GovTech. August 31, 2021. Retrieved March 15, 2024.
  10. ^ "JusticeTrax Debuts Cloud Version of Crime Lab Software". GovTech. April 21, 2022. Retrieved March 15, 2024.
  11. ^ Jackson, Donny (November 19, 2021). "Versaterm continues buying spree with Komutel acquisition". IWCE's Urgent Communications. Retrieved March 4, 2024.
  12. ^ "Versaterm Acquires Integrated Computer Systems (ICS) to Expand CAD and RMS Offerings to All Agencies". The Globe and Mail. April 11, 2024. Retrieved April 11, 2024.
  13. ^ "Versaterm Launches AI Tool for Non-Emergency Police Reports". GovTech. May 8, 2023. Retrieved March 5, 2024.
  14. ^ Mixer, Kelly (July 27, 2023). "Queen Creek PD launches new non-emergency reporting service". QueenCreekSunTimes.com. Retrieved March 5, 2024.
  15. ^ Lewis, Ricardo (March 9, 2023). "Austin Police Department explains how the AI non-emergency reporting system will work". CBS Austin. Retrieved March 5, 2024.
  16. ^ Watson, Evan (September 21, 2023). "City of Portland plans to use AI to answer all non-emergency calls starting in October". kgw.com. Retrieved March 17, 2024.
  17. ^ "Versaterm Adds an 'Eagle' Eye to Its Public Safety Platform". GovTech. September 28, 2023. Retrieved March 17, 2024.
  18. ^ "Versaterm Public Safety Acquires JusticeTrax – Global Leader in Forensic Information Software and Services". Business Wire. August 31, 2021. Retrieved April 15, 2024.
  19. ^ "Versaterm Expands Public Safety Platform With Acquisition of eJust Systems". Business Wire. July 13, 2021. Retrieved April 15, 2024.
  20. ^ "Versaterm Public Safety Acquires Leader in Data Integration and Case Management, FivePoint Solutions, to Expand Ecosystem Capabilities". Business Wire. October 12, 2022. Retrieved April 15, 2024.
  21. ^ "Public Safety Tech Firm Versaterm Buys CI Technologies". GovTech. March 16, 2023. Retrieved April 15, 2024.
  22. ^ a b c d Bernstein, Maxine (10 January 2019). "Multnomah County's new 9-1-1 computer dispatch system puts officers and public at risk, police say". OregonLive.com. Retrieved 7 August 2020.
  23. ^ a b VanderHart, Dirk (19 June 2013). "Skipping Record". Portland Mercury. Retrieved 7 August 2020.
  24. ^ Redden, Jim (August 20, 2013). "Audit: 911 dispatchers need more training". Portland Tribune. Archived from the original on August 20, 2013. Retrieved March 20, 2024.
  25. ^ a b Kroman, David (6 September 2016). "A 'trade secret': SPD's record-keeping system?". Crosscut.com. Retrieved 7 August 2020.
  26. ^ Crawford, Alison (17 July 2009). "RCMP costs soar with special B.C. computer system". CBC News. Retrieved 7 August 2020.
  27. ^ "Public safety minister downplays allegations of waste at RCMP". CBC News. 28 April 2009. Retrieved 7 August 2020.
  28. ^ Cardoso, Tom; White, Patrick (20 September 2019). "How The Globe tried – and failed – to find the source of Canada's crime guns". The Globe and Mail. Retrieved 7 August 2020.
  29. ^ Jany, Libor (13 June 2018). "Minneapolis Police Department unveils new records system to help it keep up with modern crime". Star Tribune. Retrieved 7 August 2020.
  30. ^ Calayag, Keith (October 17, 2022). "Pasadena Police Department Replaces 11-Year-Old System to Improve Dispatch and Record-Keeping Capabilities – Pasadena Now". Pasadena Now. Retrieved March 3, 2024.
  31. ^ "Gilbert PD Announces Launch of New Dispatch Systems - Signals AZ". Signals AZ. July 25, 2022. Retrieved March 3, 2024.
  32. ^ Tribune, Libor Jany Star (June 13, 2018). "Minneapolis Police Department unveils new records system to help it keep up with modern crime". Star Tribune. Retrieved March 5, 2024.
  33. ^ Calderwood, Christie (January 31, 2022). "Smart city technology and the future of policing". Police1. Retrieved April 2, 2024.
  34. ^ a b Singer, Jared (August 1, 2022). "Building an early intervention system: Lessons learned from the Yonkers Police Department". Police1. Retrieved April 2, 2024.
  35. ^ Edinger, Julia (September 20, 2023). "Survey, Response Tech Expected to Improve Policing in Albuquerque". GovTech. Retrieved April 2, 2024.
  36. ^ Factor, Jacob (November 9, 2023). "Denver Police, 911 launches automated response messaging program". The Denver Post. Retrieved April 2, 2024.
  37. ^ Belloso, Paula (November 15, 2023). "DC police launch tool that will provide case updates to those who file police report". DC News Now. Retrieved April 2, 2024.
  38. ^ Winkley, Lyndsday (June 18, 2017). "Helping cops early to avoid problems down the line". San Diego Union-Tribune. Retrieved April 4, 2024.

Category:Law enforcement in Canada Category:Companies based in Ottawa Category:1977 establishments in Ontario

Retrieved from "https://en.wikipedia.org/w/index.php?title=User:Toa_Nidhiki05_(Work)/Versaterm&oldid=1219436724"