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Sword Ciboodle

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Sword Ciboodle Ltd
Company typePrivate
IndustrySoftware
Founded1986
Defunct2014
FateAcquired by KANA Software
HeadquartersInchinnan, Scotland, UK
Key people
Mike Hughes (COO), Steven Thurlow (CTO)
ProductsCiboodle Flow, Ciboodle One, Ciboodle Crowd, Ciboodle Live
Number of employees
300 staff located across 5 continents
Websitewww.sword-ciboodle.com

Sword Ciboodle was a provider of Customer Relationship Management (CRM) software solutions based in Scotland with regional offices across North America, South Africa and Asia Pacific.[1]

The company consistently appeared in both Forrester Research's Wave and Gartner Research's Magic Quadrant reports as an industry leader in Customer Relationship Management.[2][3]

Clients included Sears, Sony, Vistaprint, JP Morgan Chase, Admiral[clarification needed] and Eskom.[4]

Sword Ciboodle was headquartered in India of Inchinnan,[5] an art deco listed building near Glasgow airport.

History

Sword Ciboodle was previously known as Graham Technology plc,[1] co-founded in 1986 by Dr. Iain M. Graham.[5]

On 31 March 2008, Sword Group announced it was acquiring Graham Technology and their Ciboodle product.[6] The company thus became Sword Ciboodle.[1][5][7]

On 9 July 2012, Sword Group agreed to sell Ciboodle to KANA Software.[8]

In 2014, KANA Software was purchased by Verint Systems.[9]

Solutions

Sword Ciboodle is modular CRM software for contact centers.[4][10][11][12][13][14] The products work across multiple social channels.

The Ciboodle platform consists of:

The Ciboodle platform was subsumed into other KANA products following the acquisition by Verint.

Competitors

Competitors included:[1]

References

  1. ^ a b c d "Independent Sword Ciboodle Software Review". CRMsearch.com. Retrieved 4 February 2012.
  2. ^ Band, William & Kobielus, James. "The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010". Forrester Research. 19 July 2010. Retrieved 5 February 2012.
  3. ^ Maoz, Michael. "Magic Quadrant for CRM Customer Service Contact Centers". Gartner Research. 15 April 2011. Retrieved 5 February 2012.
  4. ^ a b Klie, Leonard. "The 2011 CRM Service Awards: Rising Stars". CRM magazine. March 2011. Volume 13. No. 3. p. 33. Retrieved 4 February 2012.
  5. ^ a b c "Sword Ciboodle Ltd: Company Overview". Bloomberg Businessweek. Retrieved 3 February 2012.
  6. ^ "SWORD ACQUIRES LEADING GLOBAL PROCESS CENTRIC CRM SOFTWARE VENDOR, GRAHAM TECHNOLOGY (UK)". Archive News, Sword Group. 31 March 2008. Retrieved 5 February 2012
  7. ^ Greenberg, Paul. "Sword Ciboodle - Yes, That's Their Real Name". ZDNet. 19 March 2009. Retrieved 3 February 2012.
  8. ^ "kana acquires contact center customer service company ciboodle". Retrieved 10 July 2012.
  9. ^ "Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers".
  10. ^ "The Top 10 Call Centre Software". CallCentreHelper.com. 5 November 2008. Retrieved 5 February 2012.
  11. ^ "The Top 10 Call Centre Technology for 2009". CallCentreHelper.com. 2 December 2009. Retrieved 5 February 2012.
  12. ^ "The 2008 Customer Interaction Solutions Product of the Year Awards". Customer Interaction Solutions magazine. January 2009. Volume 27. No. 9. Retrieved 5 February 2012.
  13. ^ Greenberg, Paul. "The CRM Watchlist 2011 Part III: Representing the Pillars". ZDNet. 4 January 2011. Retrieved 5 February 2012.
  14. ^ Greenberg, Paul. "CRM Watchlist 2012 - The Winners List". ZDNet. 10 January 2012. Retrieved 5 February 2012.

Further reading

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