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Centralized Public Grievance Redress and Monitoring System

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Centralised Public Grievance Redress and Monitoring System
Emblem of India
Grievance Redressal Mechanism overview
HeadquartersNew Delhi
Ministers responsible
Grievance Redressal Mechanism executive
Parent departmentDepartment of Administrative Reforms and Public grievances
Websitepgportal.gov.in

Centralised Public Grievance Redress and Monitoring System (Hindi: केंद्रीकृत लोक शिकायत निवारण और निगरानी प्रणाली; abbreviated as CPGRAMS) is a centralised system that allows anyone to file complaints against any department of the Central or State Government of India. it is one of the flagship initiatives for the reformation in governance started by the Indian central government through addressing the grievances of general public.[1]

History

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It was created in June 2007 by the Department of Administrative Reforms & Public Grievances.[2] Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievances can be submitted to all important portfolio ministers and departments. The system has been designed in-house by the National Informatics Centre team. It has a telephonic feedback feature also.[3][4][5]

Prime Minister is the supreme head of the public grievances. Jitendra Singh is currently the Minister for Independent Charge for grievances public personnel and pension Department and Sumita Dasgupta is its deputy secretary.[6][7]

References

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  1. ^ Gupta, Om (4 June 2024). "Government approves Rs 128cr for CPGRAMS version 8.0: Here's why it's significant". India TV News. Retrieved 24 October 2024.
  2. ^ PTI (24 October 2024). "Feedback mechanism for public grievance redressal system now operational: Govt".
  3. ^ "PM Modi launches new public grievances redressal portal 'PRAGATI'". Zee News. 25 March 2015.
  4. ^ Jani, Lisa (24 March 2016). "India launches Telephonic Feedback System for Grievance Redressal". Oneindia.
  5. ^ "Compilation of Guidelines for Redress of Public Grievances" (PDF). Ministry of Personnel, Public Grievances and Pensions. Retrieved 29 December 2016.
  6. ^ "PG portal official Dept heads". Retrieved 16 September 2016.
  7. ^ "PMO council of Ministers". Retrieved 16 September 2016.
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