Principle of least astonishment
The principle of least astonishment (POLA), aka principle of least surprise (alternatively a law or rule), applies to user interface and software design. It proposes that a component of a system should behave in a way that most users will expect it to behave. The behavior should not astonish or surprise users. The following is a formal statement of the principle: "If a necessary feature has a high astonishment factor, it may be necessary to redesign the feature."
The term has been in use in relation to computer use since at least the 1970s. Although first formalized in the field of computer technology, the principle can be applied broadly in other fields. For example, in writing, a cross-reference to another part of the work or a hyperlink should be phrased in a way that accurately tells the reader what to expect. In a book about fishing for bass, "For recipes on how to cook your catch, see chapter 4" should not lead the reader to a chapter about bass fishing seasons in various locations.
The principle aims to leverage the existing knowledge of users to minimize the learning curve, for instance by designing interfaces that borrow heavily from "functionally similar or analogous programs with which your users are likely to be familiar". User expectations in this respect may be closely related to a particular computing platform or tradition. For example, Unix command line programs are expected to follow certain conventions with respect to switches, and widgets of Microsoft Windows programs are expected to follow certain conventions with respect to keyboard shortcuts. In more abstract settings like an API, the expectation that function or method names intuitively match their behavior is another example. This practice also involves the application of sensible defaults.
When two elements of an interface conflict, or are ambiguous, the behavior should be that which will least surprise the user; in particular a programmer should try to think of the behavior that will least surprise someone who uses the program, rather than that behavior that is natural from knowing the inner workings of the program.
In Windows operating systems and some desktop environments for Linux, the F1 function key typically opens the help program for an application. A similar keyboard shortcut in macOS is ⌘ Command+⇧ Shift+/. Users expect a help window or context menu when they press the usual help shortcut key(s). Software that instead uses this shortcut for another feature is likely to cause astonishment if no help appears.
A programming language's standard library usually provides a function similar to the pseudocode
- DWIM (do what I mean)
- Convention over configuration
- Human interface guidelines
- Look and feel
- Occam's razor
- List of software development philosophies
- User experience design
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- Cowlishaw, M. F. (1984). "The design of the REXX language" (PDF). IBM Systems Journal. 23 (4): 333. doi:10.1147/sj.234.0326. Retrieved 2014-01-23.
Could there be a high astonishment factor associated with the new feature? If a feature is accidentally misapplied by the user and causes what appears to him to be an unpredictable result, that feature has a high astonishment factor and is therefore undesirable. If a necessary feature has a high astonishment factor, it may be necessary to redesign the feature.
- "Default Batch Priority - User Survey". Computing Center Newsletter. Michigan: University of Michigan. 1978-04-05. Retrieved 2020-08-25.
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- Vivian (2013-06-21). "Keyboard shortcuts for Gmail". Google Inc. Retrieved 2013-07-27.
- "Keyboard shortcuts for YouTube - YouTube Help". support.google.com. Retrieved 2022-08-16.
- "Using Keyboard Shortcuts". Atlassian. Retrieved 2013-07-27.
- Keizer, G. (1 March 2010). "Microsoft: Don't press F1 key in Windows XP". Computerworld. Retrieved 10 Nov 2019.
- "parseInt()", Mozilla Developer Network (MDN),
If the input string begins with "0" (a zero), radix is assumed to be 8 (octal) or 10 (decimal). Exactly which radix is chosen is implementation-dependent. ECMAScript 5 clarifies that 10 (decimal) should be used, but not all browsers support this yet.