ServiceNow

ServiceNow, Inc.

Formerly	Glidesoft
Company type	Public
Traded as	NYSE: NOW Russell 1000 Component
Industry	Enterprise software
Founded	2003 (2003)
Founders	Fred Luddy David Loo Don Goodliffe Bow Ruggeri
Headquarters	Santa Clara, California
Area served	800 customers worldwide (2011)
Key people	John Donahue (CEO) Chirantan "CJ" Desai (CPO) Michael Scarpelli (CFO)
Services	Cloud computing IT service management
Revenue	US$1,933,026,000 (2017)
Operating income	US$−101,414,000 (2017)
Net income	US$−149,130,000 (2017)
Total assets	US$3,397,904,000 (2017)
Total equity	US$584,000 (2017)
Number of employees	6000 (1000 in San Diego area) (2017)
Website	www.servicenow.com

ServiceNow, Inc. (Service-now in 2011) is an American cloud computing company with its headquarters in Santa Clara, California. It was founded in 2004 by Fred Luddy, the previous CTO of software companies Peregrine Systems and Remedy Corporation. ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index.

History

ServiceNow was founded as Glidesoft, Inc. in 2003 by Fred Luddy, and later incorporated in California in 2004. Luddy had previously served as chief technology officer for Peregrine Systems, an enterprise software company based in San Diego, until 2002. In founding the company, Luddy intended to provide the same services previously available from the then defunct Peregrine Systems.

Until mid-2005, Luddy was the only employee and concentrated on developing the software which the company would offer. Then came the first hires, five people, and raising US$2.5 million in venture financing from JMI Equity. In 2006, the company changed its name to ServiceNow. In 2007, ServiceNow reported an annual revenue of US$13 million and opened their first Silicon Valley office, in San Jose. 2007 was also the first year that the company "went cash flow positive".

As of January 2011, the company had 275 employees in its San Diego, Chicago, New York, Atlanta, London and Frankfurt offices, as well as a partnership with Accenture who had more than 100 ServiceNow consultants. At this time, the company was known as "Service-now". By April 2011, the company had named Frank Slootman as chief executive officer.

In June 2012, ServiceNow became a publicly traded company following a US$210 million IPO. Shortly thereafter, the company relocated its headquarters from San Diego to Santa Clara, California. It was the first technology company taken public by Morgan Stanley since Facebook.

The ServiceNow headquarters in Santa Clara, California.

In 2017, the company acquired the San Diego human-centered design firm Telepathy, which had been founded in 2001; the acquisition doubled the size of ServiceNow's internal design agency, the Design Experience Organization.

Business model

As of 2011, ServiceNow was a software-as-a-service provider, providing technical management support, such as asset and license management, to the IT operations of large corporations, including providing help desk functionality. The company's core business revolves around management of "incident, problem, and change" IT operational events. Their fee model was based on a cost per user (seat) per month, with that cost ranging down from US$100.

See also

• IT service management