EFQM Excellence Model
 |
This article may require cleanup to meet Wikipedia's quality standards. (September 2008) |
 |
This article may contain wording that promotes the subject in a subjective manner without imparting real information. (March 2013) |
The EFQM Excellence Model is a non-prescriptive framework for organizational management systems, promoted by EFQM(formerly known as the European Foundation for Quality Management) and designed for helping organizations in their drive towards being more competitive. The Model is regularly reviewed and refined: the last update was published in 2010.
Regardless of sector, size, structure or maturity, organizations need to establish appropriate management systems in order to be successful. The EFQM Excellence Model is a practical tool to help organizations do this by measuring where they are on the path to excellence; helping them understand the gaps; and then stimulating solutions.
Contents |
EFQM In General [edit]
Over the years a number of research studies have investigated the correlation between the adoption of holistic Models, such as OIQ, Organizational Integrated Quality and EFQM Excellence Model, and improved organizational results. The majority of such studies show a positive linkage. One of the most comprehensive of these was carried out by Dr. Vinod Singhal of the Georgia Institute of Technology and Dr. Kevin Hendricks of the College of William and Mary.[1]
The model can be used in four ways: [edit]
- To help determine where an organization is on their journey towards excellence.
- To provide a common language to enable the exchange of ideas and information, both within and outside the organization.
- To integrate existing & planned activities, improving organizational efficiency and effectiveness.
- To provide a basic structure for the organization's management system.
Applicability [edit]
Self-assessment has wide applicability to organizations large and small, in the public as well as the private sectors. Self-assessment using the EFQM Excellence Model can give the management team a holistic overview of the whole organization. Increasingly organizations are using outputs from self-assessment as part of their business planning process and use the EFQM model as a basis for operational and project review.
In its simplest form, the EFQM Excellence Model is a 9 box "Cause and Effect" diagram. There are five 'enablers' and four 'results'. The 'enabler' criteria cover what an organization does. The 'results' criteria cover what an organization achieves. To improve the results it achieves, the organization must improve what it does.
The 5 enablers are: Leadership; Strategy; People; Partnerships & Resources and Processes, Products & Services. The 4 result areas are: Customer Results; People Results; Society Results and Key Results.
The Model provides a non-prescriptive framework that helps to understand the often complex cause and effect relationship within an organization.
EFQM Excellence Award [edit]
The EFQM Excellence Award is run annually by EFQM. It is designed to recognize organizations that have achieved an outstanding level of sustainable excellence, based on assessment against the EFQM Excellence Model.
References [edit]
- ^ K. Hendricks & V. Singhal, Quality Awards and the Market Value of the Firm: An Empirical Investigation, Georgia Tech, Management Science , Vol. 42, No. 3. March 1996, pp. 415-436
