INTERAC e-Transfer (formerly INTERAC Email Money Transfer) is a funds transfer service between personal and business accounts at participating Canadian financial institutions. The service is provided by Acxsys Corporation.
Most Canadians who use online banking can send funds. These include personal deposit account holders with the Big Six banks, Desjardins, Tangerine, National Bank, President's Choice Financial, and many credit unions and other institutions, as well as some small-business account holders.
Any personal account holder in Canada can receive funds.
How it works
INTERAC e-Transfer (formerly INTERAC Email Money Transfer) resembles an e-check in many respects. The money is not actually transferred by e-mail. Only the instructions to retrieve the funds are.
- The sender opens an online banking session and chooses the recipient, the amount to send, as well as a security question and answer. The funds are debited instantly, usually for a surcharge.
- An e-mail or text message is then sent to the recipient, with instructions on how to retrieve the funds and answer the question, via a secure website.
- The recipient must answer the security question correctly. (If the recipient fails to answer the question correctly after three tries, then the funds will automatically be returned to sender.)
- If the recipient is subscribed to online banking at one of the participating institutions, the funds are deposited instantly at no extra charge.
- If the recipient's deposit account is not at one of the participating institutions or not subscribed to online banking at all, the funds are deposited within three to five business days, and a surcharge (currently $4.00) is deducted from the amount received.
Benefits and disadvantages
Unlike a cheque, the funds from an e-Transfer are not frozen in the recipient's account. An e-Transfer cannot bounce, as the funds are guaranteed, having been debited from the sender's account immediately upon initiating the transfer. As long as both sender and recipient bank at participating institutions, the funds are sent and received instantly. However in some cases, for example two people with different banking institutions, transfers may take anywhere between near instant, or up to a few hours for the receiving party to get their emailed notice.
- Many Canadians in areas where the Big Five banks have little presence or who do not bank online are penalized by a surcharge when receiving e-Transfers.
- Unlike a real giro, an e-Transfer requires intervention from the recipient for every single transaction.
- An e-Transfer goes stale much faster than a cheque (after 30 days, the e-Transfer is automatically cancelled and the sender is notified by e-mail to retrieve the funds.) 
- Interac e-Transfer participants
- "Interac e-Transfer Frequently Asked Questions". Interac website. Acxsys Corporation. Retrieved 30 July 2013.
Some participating financial institutions offer the Interac e-Transfer service to their small business online banking customers. Please check with your financial institution to find out more.
- "Interac e-Transfer – Frequently asked questions". Banking with us » Services and fees. Manulife Bank of Canada. Retrieved 14 July 2013.
The Recipient can attempt to correctly answer the Security Question three times. If the Recipient is unsuccessful after the third attempt, the Interac e-Transfer will be declined an returned to the Sender. Therefore, it is important that you check the spelling and format (e.g., when using dates) of your response and contact the Recipient by phone or in person to inform them of the correct answer.